I was curious if anyone who owns the Genie H34 has had this issue and what solution would be recommended:
Very recently, our machine has frozen upon payback of recordings. Usually about a minute in, the picture will freeze permanently while the audio continues to play. I've tried playing back the recording on another, non Genie DVR but it does the same thing.
Last night it also froze while we backed up the local news to watch the beginning of the broadcast (it wasn't a "recording" but was buffering) -- the only way to remedy is to turn the channel, or if it's a recording, delete it.
It's happening more often on a variety of channels, from locals to Fox News, and the unit is becoming unreliable AFAIK.
Is it time for a call or is this a glitch with this unit and this software? What recommendations would you make?