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Guest Message by DevFuse

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Genie: Picture Freezes While Audio Keeps Playing (Both Live & Recording)


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21 replies to this topic

#21 OFFLINE   pappasbike

pappasbike

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Joined: Sep 19, 2006

Posted 10 July 2014 - 01:56 PM

My freezing issues with my 34 seemed to be fixed with the two software releases prior to 870. But after that was released I started seeing it on ( AGAIN )

NBC shows. So I gave up and called in for my third time requesting a visit and replacement. Soon as the guy got here I went out to the truck to meet him, told him about the freezing issue, and he just reached back and grabbed a 44 and replaced mine. I do believe that the 870 release that was to deal with the auto delete issue (re)introduced some other issues. The 34s seem to be affected more severely but I think the 44s are getting hit as well. If you can wait out one more software update ( there have been a lot this year ) see if your issues pop back up. If you can't wait and the issue becomes bothersome again, call and request a visit. My impression from this installer and several others I've spoken to in the last month or so ( a lot of new neighbors ) is that the 34s are pretty much being gotten rid of and they only have 44s on their trucks.



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#22 OFFLINE   BigFoot48

BigFoot48

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Joined: Aug 30, 2007

Posted 29 July 2014 - 05:36 PM

My freezing problem with the same two Fox programs returned today after the software update last night.  As it has been over a month since the last time I thought it was gone.  Alas....  So, once more and I'm getting a 44.


DTV since 1998. HR-34 since Feb 2012.




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