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Comcast and TWC voted most-hated ISPs in America's most-hated industry


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#1 OFFLINE   Athlon646464

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Posted 20 May 2014 - 12:29 PM

Comcast and TWC voted most-hated ISPs in America's most-hated industry
 
The two business, which are currently trying to merge with each other, were found to be the worst ISPs in the most-hated industry that the index covers. Time Warner has the dubious achievement of making an all-time low score of 56 out of 100, with Comcast coming in just ahead of it with 57. On the other end of the scale, the 12,248 participants reluctantly gave their blessing to Verizon's FiOS, with a score of 71, and AT&T's U-Verse, which scored 65....
 
 
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#2 OFFLINE   wje

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Posted 21 May 2014 - 01:01 PM

Well, this one didn't seem to generate much controversy. Very uncharacteristically, I have to defend CCast. We switched to them for phone and internet, and not only was the install exceptionally professional, the service has been flawless. As a plus, our 50 mb/s service just got increased for free. I just measured 115 mb/s. Amazing. OTOH, I didn't drop Dish as our TV provider. :) Our previous provider, Fairpoint, was truly horrible. Verizon conned the PUC into letting Fairpoint take over the part of New England I'm in. It was a total disaster. I spent almost a year trying to get their billing unscrewed, finally just dumped them, like many others. Compared to Fairpoint, I imagine TWC would seem like a paragon of service.


Edited by wje, 21 May 2014 - 01:02 PM.

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#3 OFFLINE   jsk

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Posted 24 May 2014 - 05:45 PM

Consumerist readers also rated Comcast as the "Worst Company" in 2010 and 2014:  http://consumerist.c...any-in-america/.  Also, TWC made it into the final four this year.


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#4 OFFLINE   Eva

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Posted 31 May 2014 - 12:20 PM

Well, this one didn't seem to generate much controversy. Very uncharacteristically, I have to defend CCast. We switched to them for phone and internet, and not only was the install exceptionally professional, the service has been flawless. As a plus, our 50 mb/s service just got increased for free.

I think it depends on your area or the employees you get.  I was at a cable office disputing a charge until a supervisor came out and found the issue.


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