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Guest Message by DevFuse

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$3 Whole Home DVR fee question

genie fee hr34

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4 replies to this topic

#1 OFFLINE   funkadelic


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Posted 03 June 2014 - 02:03 AM

Hi folks,


I had a question for those that are familiar with the monthly $3 Whole-Home DVR Service fee for the Genie. I never had this monthly charge since I got the HR-34, until the hard drive failed and I had to replace it with a new HR-34 back in December 2013 and ever since, each bill has had this fee.


Is this a required fee if you have a Genie/HR-34? We only have a single TV in our home and a single HR-34 & no other receivers, so the "whole home" feature isn't something that we would ever use. Was it a required fee that DTV pushed onto customers at some point recently, regardless of how many receivers are in the home? The email CSR has stated that it is a mandatory fee but we were never charged it until our HR-34 was replaced with another HR-34. 



Edited by funkadelic, 03 June 2014 - 02:04 AM.

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#2 OFFLINE   coolman302003



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Posted 03 June 2014 - 02:08 AM

The system audit most likely automatically added the charge (since you weren't being billed previously) at the same time the replacement receiver was activated. It's apparently a mandatory fee now even with only a single receiver.



Another thread that may be of interest regarding your question: Genie with no Clients?

List of networks with HD VOD content available on DIRECTV   DIRECTV Customer Service Live Online Chat (available from 8am-1am ET)   DIRECTV Regional Sports Network (RSN) fee lookup tool (zip code required)
DIRECTV Premium Channel Pricing: 1=$13.99 ($17.99 for HBO) | 2=$25 ($30 with HBO) | 3=$35 ($40 with HBO) | 4=$43 ($48 with HBO) | All 5=$55 per month 
My Setup: 5-LNB SlimLine with SWM-16 | HR44-700 w/AM-21N | HR24-200 | H25-100 | H25-100 | C41-500

#3 OFFLINE   brett_the_bomb



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Posted 03 June 2014 - 06:54 AM

basically there was a very short time when genie was brand new that single genies didnt get charged whole home. Then dtv made it mandatory and when your replacement was activated the rule fired and it was added. technically it should have been there all along or when the added that it was mandatory but you slipped under the radar until it was replaced.

My setup: HR 44, HR34, 2x HR 24, 2x HR 23-700, 4x C31's, Nomad...

#4 OFFLINE   CCarncross


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Posted 03 June 2014 - 10:28 AM

Chalk it up to that fact that you got away without paying for it for all that time and leave it at that....

#5 OFFLINE   funkadelic


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Posted 03 June 2014 - 10:44 AM

thanks everyone for the confirmation that it's a mandatory fee. It's too bad my HR-34 failed & had to be replaced, then!

Also tagged with one or more of these keywords: genie, fee, hr34

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