I had a question for those that are familiar with the monthly $3 Whole-Home DVR Service fee for the Genie. I never had this monthly charge since I got the HR-34, until the hard drive failed and I had to replace it with a new HR-34 back in December 2013 and ever since, each bill has had this fee.
Is this a required fee if you have a Genie/HR-34? We only have a single TV in our home and a single HR-34 & no other receivers, so the "whole home" feature isn't something that we would ever use. Was it a required fee that DTV pushed onto customers at some point recently, regardless of how many receivers are in the home? The email CSR has stated that it is a mandatory fee but we were never charged it until our HR-34 was replaced with another HR-34.
Edited by funkadelic, 03 June 2014 - 02:04 AM.