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$3 Whole Home DVR fee question

genie fee hr34

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14 replies to this topic

#1 OFFLINE   funkadelic

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Posted 03 June 2014 - 02:03 AM

Hi folks,

 

I had a question for those that are familiar with the monthly $3 Whole-Home DVR Service fee for the Genie. I never had this monthly charge since I got the HR-34, until the hard drive failed and I had to replace it with a new HR-34 back in December 2013 and ever since, each bill has had this fee.

 

Is this a required fee if you have a Genie/HR-34? We only have a single TV in our home and a single HR-34 & no other receivers, so the "whole home" feature isn't something that we would ever use. Was it a required fee that DTV pushed onto customers at some point recently, regardless of how many receivers are in the home? The email CSR has stated that it is a mandatory fee but we were never charged it until our HR-34 was replaced with another HR-34. 

 

thanks


Edited by funkadelic, 03 June 2014 - 02:04 AM.


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#2 OFFLINE   coolman302003

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Posted 03 June 2014 - 02:08 AM

The system audit most likely automatically added the charge (since you weren't being billed previously) at the same time the replacement receiver was activated. It's apparently a mandatory fee now even with only a single receiver.

 

 

Another thread that may be of interest regarding your question: Genie with no Clients?


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#3 OFFLINE   brett_the_bomb

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Posted 03 June 2014 - 06:54 AM

basically there was a very short time when genie was brand new that single genies didnt get charged whole home. Then dtv made it mandatory and when your replacement was activated the rule fired and it was added. technically it should have been there all along or when the added that it was mandatory but you slipped under the radar until it was replaced.


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#4 OFFLINE   CCarncross

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Posted 03 June 2014 - 10:28 AM

Chalk it up to that fact that you got away without paying for it for all that time and leave it at that....



#5 OFFLINE   funkadelic

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Posted 03 June 2014 - 10:44 AM

thanks everyone for the confirmation that it's a mandatory fee. It's too bad my HR-34 failed & had to be replaced, then!



#6 OFFLINE   gully_foyle

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Posted 20 September 2014 - 12:19 PM

So, I got this nice card from DirecTV about a special gift for being a loyal customer since the beginning.  I called them up to add it to my account and guess what?  Not so free.  I now have a $3 charge for Whole-home even though like the OP I only have one box and 1 TV.

 

Way to make the long-time customers happy, DirecTV!


Edited by gully_foyle, 20 September 2014 - 12:19 PM.

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#7 OFFLINE   WestDC

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Posted 20 September 2014 - 01:25 PM

If you only have -One TV & Receiver -How can they charge additional $36 a Yr for a service -that you can't and will not use? I would contact D* and ask that very question - then if not satisfied contact your local stat att office for more instructions. -just my thoughts.


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#8 OFFLINE   James Long

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Posted 20 September 2014 - 01:31 PM

If one has the receiver one has the fee. The lack of clients is "irrelevant". Charging people for whole home when they only have one receiver seems to be standard practice.


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#9 OFFLINE   peds48

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Posted 20 September 2014 - 02:17 PM

So, I got this nice card from DirecTV about a special gift for being a loyal customer since the beginning.  I called them up to add it to my account and guess what?  Not so free.  I now have a $3 charge for Whole-home even though like the OP I only have one box and 1 TV.

 

Way to make the long-time customers happy, DirecTV!

Did you pay for the hardware?  If not, then it was “free” you are paying for the service.


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#10 OFFLINE   peds48

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Posted 20 September 2014 - 02:19 PM

If you only have -One TV & Receiver -How can they charge additional $36 a Yr for a service -that you can't and will not use? I would contact D* and ask that very question - then if not satisfied contact your local stat att office for more instructions. -just my thoughts.

Why make some one waste their precious time?  Is not like anything is going to come out of that...


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#11 OFFLINE   dpeters11

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Posted 20 September 2014 - 07:51 PM

Did you pay for the hardware? If not, then it was “free” you are paying for the service.


But, if it wasn't mentioned on the card that the fee was required, or disclosed on the phone when ordering, it should have been. Directv should be up front about it.

#12 OFFLINE   peds48

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Posted 20 September 2014 - 07:54 PM

But, if it wasn't mentioned on the card that the fee was required, or disclosed on the phone when ordering, it should have been. Directv should be up front about it.

Oh I bet it was.  Is called fine print


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#13 OFFLINE   acostapimps

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Posted 21 September 2014 - 03:39 AM

And that's what I always do is read the fine print,  no matter how simple it sounds,  I don't like surprises


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#14 OFFLINE   peds48

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Posted 21 September 2014 - 06:31 AM

And that's what I always do is read the fine print,  no matter how simple it sounds,  I don't like surprises

 

Consider yourself in the minority…..


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The the troublemakers.
The round pegs in the square holes.

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They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#15 OFFLINE   dpeters11

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Posted 21 September 2014 - 09:39 AM

And that's what I always do is read the fine print, no matter how simple it sounds


How long does it take to read license agreements? :)





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