Posted 05 June 2014 - 07:15 PM
Like Bill, my dish is at a place where a ladder can't reach directly (the only place where there is an opening in the trees). I have never had a dish alignment problem (even after two tropical storms and hurricane Sandy). In 12 years, I have only had to call DirecTV twice for a technical issue (once when the hard drive of an HR21 went south - which they replaced with another HR21) and when they killed my last DirecTiVo with a software update that put it into an endless boot loop.
No matter how you shade it peds, you are saying the customer has to lie to the CSR to get a truck roll and the bribe the tech for an upgrade. That's a heck of a way to run a company.
Also, to be clear, I don't expect Verizon to be any different than DirecTV in this or any other regard. I have been a FiOS customer for 7 years, just not for TV. I have never had to call them for tech support. Every 2 years, when my discounts end, they offer some new set that has kept my phone and internet bill below what I was paying them for just voice back in 2006. If, two years from now they don't have an offering I find acceptable, I'll take my TiVos and go to Cablevision. Or, maybe I'll sell the TiVos and try Dish network again. Or, maybe I'll come back to DirecTV and get a load of discounts from them. But even if you took away ALL the Verizon discounts, the Verizon Ultimate package is still almost half the price of DirecTV's Premiere package plus all the fees. It is not just the programming cost that gets you with DirecTV, it is the HD fee, the DVR fee, the Whole Home fee, the HD Extra pack fee and the $6 per additional outlet fee - none of which I will have with Verizon and TiVos.
Dish Network Customer from 9/1998-11/2001
DirecTV Customer 10/2001 - 7/2014
FiOS TV/TiVo Customer since 6/2014
Moderator, DBSDish.com 1999-2000
Co-Founder and Administrator, DBSForums.com 2000-2006
HR34-700 (1TB) / HR24-100 (1TB) / HR24-500 (1TB) / HR21-700 (320GB) / HR21-100 (1TB) / 2 H25s / C41-500 / SWiM16 / Nomad / CCK
FiOS: 2 Tivo Roamio Pros (6 TB total) / 5 Tivo Minis attached via MOCA