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Genie 0x0870, Issues/Discussion


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166 replies to this topic

#1 OFFLINE   Stuart Sweet

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Posted 05 June 2014 - 01:29 PM

This is the official Issues and Discussion thread for all Genie DVRs.
 
HR34 & HR44 All manufacturers
 
Release notes: http://www.dbstalk.c...1-genie-0x0870/
 
We ask that you keep polite and focused within this thread, and post as much detail as possible. If your receiver is set up for network issue reporting, please post the key generated by the receiver.
 
Being part of the DBSTalk community means working together to help each other document issues and come up with solutions. While everyone gets upset from time to time, this is not the appropriate place for vents or rants. All off-topic posts and discussion will be deleted.
 
Thanks!
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.

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#2 OFFLINE   Gary16

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Posted 05 June 2014 - 01:38 PM

My HR2x boxes got a download early this morning. Haven't checked my Genie yet.



#3 OFFLINE   Laxguy

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Posted 05 June 2014 - 02:20 PM

0870 is working just fine on my HR44-200. Tested the 'auto delete "feature"' and it's quashed/cured the bug. 


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#4 OFFLINE   usnret

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Posted 05 June 2014 - 06:11 PM

Hope that they run this out quick. I usually get updates 2-3 weeks after the initial rollout...


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#5 OFFLINE   maonstad

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Posted 05 June 2014 - 08:40 PM

I got mine early this morning.  So they must be pushing it out fast.


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#6 OFFLINE   usnret

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Posted 05 June 2014 - 08:57 PM

Good to hear...


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#7 OFFLINE   acostapimps

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Posted 05 June 2014 - 10:40 PM

Usually it is if it ain't broke don't fix it, But now is it's broken you better hurry up and fix it.

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#8 OFFLINE   Drucifer

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Posted 06 June 2014 - 01:05 AM

I got mine early this morning.  So they must be pushing it out fast.

 

I just checked the Firmware Watcher and it's in stream as I type this.


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#9 OFFLINE   BubblePuppy

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Posted 06 June 2014 - 02:29 AM

Thanks, downloading it now.
Thanks to Google search, people can appear to be smarter than they really are.

#10 OFFLINE   bnwrx

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Posted 06 June 2014 - 08:11 AM

So after 24+ hours and a couple of re-boots, I am still missing, Pandora, You Tube, Sports search, and all main menu icons. Typically, when new software is installed, these items appear much quicker....



HR44-200 HDMI to Toshiba 42
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http://woodlandweather.org/


#11 OFFLINE   Bill Broderick

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Posted 06 June 2014 - 08:56 AM

So after 24+ hours and a couple of re-boots, I am still missing, Pandora, You Tube, Sports search, and all main menu icons. Typically, when new software is installed, these items appear much quicker....

Try doing a keyword search on "CLEARMYBOX".  This essentially replicates a double reboot.


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#12 OFFLINE   jimmie57

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Posted 06 June 2014 - 09:47 AM

Try doing a keyword search on "CLEARMYBOX".  This essentially replicates a double reboot.

Is this new ? I have never seen this referenced before. ?????


DirecTV customer since 1996 - Current :Slimline 3 SWM, HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#13 OFFLINE   peds48

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Posted 06 June 2014 - 09:51 AM

Yep, brand spanking new!


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#14 OFFLINE   peds48

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Posted 06 June 2014 - 09:52 AM

So after 24+ hours and a couple of re-boots, I am still missing, Pandora, You Tube, Sports search, and all main menu icons. Typically, when new software is installed, these items appear much quicker....

a usually is the other way around. Software updates "deletes" these items and they have to re-download again


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Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#15 OFFLINE   bnwrx

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Posted 06 June 2014 - 09:59 AM

I've done the "CLEARMYBOX" search, so now I'll wait. It should be noted that I did have the "870" software, but never experienced this "auto-delete" bug others seem to have had......



HR44-200 HDMI to Toshiba 42
HR24-100

Directv since 1996(the USSB,Pegasus days...)
...sometimes, there is no answer...
http://woodlandweather.org/


#16 OFFLINE   jimmie57

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Posted 06 June 2014 - 10:09 AM

I just tried the Search Keyword  "CLEARMYBOX" on one of my HR24s. It worked excellent. It cleared the Guide same as a 2 restarts would do but did it in just one restart so the time required is basically half of the 2 restarts.

Thanks Bill.


Edited by jimmie57, 06 June 2014 - 10:50 AM.

DirecTV customer since 1996 - Current :Slimline 3 SWM, HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#17 OFFLINE   HoTat2

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Posted 06 June 2014 - 07:58 PM

So after 24+ hours and a couple of re-boots, I am still missing, Pandora, You Tube, Sports search, and all main menu icons. Typically, when new software is installed, these items appear much quicker....

Same here;

 

Did a forced update to 0x0870 on my HR34 early this morning when I saw it in the stream to get away from the cursed auto-delete bug.

 

Bug is indeed gone, but all the above in the quoted post are still missing from my box as well as of 7:00 PM (PST).

 

Guess I'll try the new "CLEARMYBOX" feature and see what happens too. 


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#18 OFFLINE   bnwrx

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Posted 06 June 2014 - 08:03 PM

Same here;

 

Did a forced update to 0x0870 on my HR34 early this morning when I saw it in the stream to get away from the cursed auto-delete bug.

 

Bug is indeed gone, but all the above in the quoted post are still missing from my box as well as of 7:00 PM (PST).

 

Guess I'll try the new "CLEARMYBOX" feature and see what happens too. 

Did mine at 10am, guide is still populating and none of the items have returned yet. So if you do the procedure, it still might take awhile.....



HR44-200 HDMI to Toshiba 42
HR24-100

Directv since 1996(the USSB,Pegasus days...)
...sometimes, there is no answer...
http://woodlandweather.org/


#19 OFFLINE   Drucifer

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Posted 06 June 2014 - 08:12 PM

Try doing a keyword search on "CLEARMYBOX".  This essentially replicates a double reboot.

 

That news should have its own thread.

 

Does it also clear Genie GUI sluggishness? 


Edited by Drucifer, 06 June 2014 - 08:14 PM.

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#20 OFFLINE   MysteryMan

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Posted 07 June 2014 - 03:22 AM

Try doing a keyword search on "CLEARMYBOX".  This essentially replicates a double reboot.

Good info. Thanks for posting.


DIRECTV customer since 1995.

#21 OFFLINE   BubblePuppy

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Posted 07 June 2014 - 06:53 AM

Ever since updating to 0870 all of the VOD channels aren't available. I've run network services successfully. TV apps are working. I've reset the HR44. Still without success in working VOD channels. Next step will be running a issue report, unless this VOD issue is more common than I realize.

Edited by BubblePuppy, 07 June 2014 - 07:36 AM.

Thanks to Google search, people can appear to be smarter than they really are.

#22 OFFLINE   HoTat2

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Posted 07 June 2014 - 10:42 AM

Ever since updating to 0870 all of the VOD channels aren't available. I've run network services successfully. TV apps are working. I've reset the HR44. Still without success in working VOD channels. Next step will be running a issue report, unless this VOD issue is more common than I realize.Sheesh

Shessh, same here too now that I've checked. ...

 

Internet is showing as connected.

 

So to summarize, forced upgrade to x0870 is now well over 48 hours old and the "CLEARMYBOX" reset was done over 9 hours ago. VOD is out, still no program suggestions listed under "My DIRECTV," nor have the "Pandora," "YouTube," and "Sports" icons returned yet.

 

Sure hope the cure hasn't become worst than the disease of auto-delete. ...   


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#23 OFFLINE   bnwrx

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Posted 07 June 2014 - 11:03 AM

UPDATE: HR44 re-booted by itself overnite....Icons,SmartSearch,Pandora, and YouTube are now back. Also...My VOD is working as normal....This happened "roughly" 16-18hrs after the "CLEARMYBOX" procedure.



HR44-200 HDMI to Toshiba 42
HR24-100

Directv since 1996(the USSB,Pegasus days...)
...sometimes, there is no answer...
http://woodlandweather.org/


#24 OFFLINE   BubblePuppy

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Posted 07 June 2014 - 11:24 AM

Since I've already tried everything I can think of to restore VOD availability I just tried "CLEARMYBOX" (Gawd, that sounds like something a Hooker will say to a client: "Times up! Now clear my box!")
I'll see what happens.
Thanks to Google search, people can appear to be smarter than they really are.

#25 OFFLINE   swyman18

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Posted 07 June 2014 - 12:26 PM

I've seen it take a couple of days for VOD to come back after a reboot.




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