Back nearly a year ago I was looking for an alternative to DirecTV and so tried Dish. I have a large installation and was looking at suitable whole home alternatives and Dish looked somewhat like it's tech would fit the bill. My interest over Direct was piqued by the Dish commercial skip, PTAT and integrated Sling technology for our travelling needs. So went on board with Dish and leased 2 hoppers and 4 joeys- I also purchased an additional 2 joey's (which I realize never really belong to me) for my large family install.
Used the system for several months and, unfortunately with the tuner situation (only 3 per hopper) there was just no way to get the house split to avoid tuner conflicts- even with PTAT, it became apparent tuner conflicts were causing family conflicts and the configuration was just not working. So I contacted Dish and received my ETF fee and instructions for equipment return. I received boxes and returned the equipment- of course at my own shipping expense (less the 2 joeys that I was instructed NOT to return). No other equipment was requested.
Later, I received an email indicating that Dish was short a joey and the LNB- yes the LNB- never mentioned previously by Dish, and by all accounts of other users on these forums because of the location of the LNB's install- never requested. So the new additional total was $150- $100 for the joey and $50 for the LNB (my $450 ETF long since already paid).
So, I contacted Dish and the CS rep said that I had returned the wrong joey, but yes I had returned all 4, and they couldn't credit my account until they received the correct joey. As for the LNB he agreed the charge was strange and would remove it and credit it back into my bank account.. I then confirmed the serial of the correct joey and have returned it, with proof of delivery from UPS. And on a sadly humorous side note, when I asked that the incorrect joey be returned to me- I was told that it would be impossible to locate the unit and its return is just not possible.
After returning above equipment (which is acknowledged by Dish) to this date I have yet to see of any kind on the $150 they owe me (or really a net $250 if I include the other $100 joey which I'm sure they have happily deployed at someone else's residence.).
From what I've read elsewhere, this seems to a pretty common business practice for Dish- so I think it's important for this behavior to be called out. And no, I don't suspect I'll ever see the $150 (much less the right thing to do of $250) ever again. Just a general heads up- buyer beware.