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ESPN HD channels: Video pixelation

ESPN

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9 replies to this topic

#1 OFFLINE   late1

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Posted 11 June 2014 - 09:14 PM

I currently have two HR20/700 units and at random time throughout the day the ESPN HD channels pixelate in blocks but the audio usually is unaffected. Sometimes it gets quite severe  and i lose 5-10 seconds before it catches up. On a static images its ok, but the more action the more the break up. This has been happening for a month

 

I assumed its hardware so i call to get an upgrade and the CSR told me its a known issue with the transmission and new hardware won't help.

 

Anyone else have this problem?



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#2 OFFLINE   slice1900

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Posted 11 June 2014 - 10:26 PM

I certainly haven't seen this on ESPN, and I think there'd be a lot of people posting here if it were happening to everyone.

 

Directv CSRs aren't all that good, if you called three times you'd probably get three different answers. I'd call back and with a different CSR you'll probably get one who will send an installer out. You mentioned an upgrade, if you were thinking about a Genie upgrade anyway, you should just order that and mention the pixellation to the installer when he arrives. He'd probably do the usual set of fixes for that issue (check alignment, replace LNB, replace connector ends) which would fix the most likely causes of that problem.

 

Does it happen on all the ESPN channels, or only ESPN/ESPN2 or only ESPNU? I had a similar problem last year which only affected ESPNU but ESPN/ESPN2 were fine, which turned out to be a LNB problem. It only affected that channel because it is on a different satellite than the main two channels. There are other possible causes of the issue, but since it sounds like it is affecting both your HR20s a receiver issue can likely be ruled out.


SL5, PI-6S, SA-6AL 3xSWM16, 21 H20-100, 1 H20-600, 7 H24-700/AM21


#3 OFFLINE   litzdog911

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Posted 12 June 2014 - 12:18 AM

This is an all-too-common issue with ESPN channels, usually most obvious on certain sports broadcasts where things like camera flashes and sudden motion changes can cause the picture to pixellate.   It's probably a result of inadequate realtime video encoding/compression with some of their equipment.  


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#4 OFFLINE   slice1900

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Posted 12 June 2014 - 03:15 AM

This is an all-too-common issue with ESPN channels, usually most obvious on certain sports broadcasts where things like camera flashes and sudden motion changes can cause the picture to pixellate.   It's probably a result of inadequate realtime video encoding/compression with some of their equipment.  

 

You aren't seriously trying to argue that pixellation that causes loss of picture for 5-10 seconds is normal, are you?


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SL5, PI-6S, SA-6AL 3xSWM16, 21 H20-100, 1 H20-600, 7 H24-700/AM21


#5 OFFLINE   litzdog911

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Posted 12 June 2014 - 11:51 AM

You aren't seriously trying to argue that pixellation that causes loss of picture for 5-10 seconds is normal, are you?

 

 

Certainly NOT "normal".  But I have seen posts here before from folks with this problem, mostly on ESPN channels.  It's also possible that the problem I described is worse with certain HDTV models that are perhaps more sensitive to certain MPEG encoding/decoding issues.

 

Do you some other theory about what the OP is seeing?   What course of action do you recommend, given that it's only happening on ESPN?


HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
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#6 OFFLINE   slice1900

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Posted 12 June 2014 - 01:28 PM

It can't be a TV issue, the Directv receiver is doing the MPEG decoding, not the TV (unless he's got a RVU TV)

 

Since he didn't specifically say it was only ESPN, I wouldn't make that assumption. He may see it happen more on ESPN because fast action tends to make minor issues more noticeable than with other types of programming.

 

If it isn't happening on all channels, it could be a LNB issue, cable/connector issue, or trees getting blown by the wind that affect only channels on 99.

 

If there had been a transmission problem affecting ESPN for the past month, I would have seen it, as would others. I haven't seen any issues with ESPN - not on Directv nor my cable TV at home.

 

As for the course of action, I already recommended he call Directv again and a different CSR will probably give him a different answer. He needs to get someone out to check out his system (unless he's wanting to diagnose/fix it himself) If he's considering a Genie upgrade he can have the checkup done when they install it, and avoid having to pay for the visit.


SL5, PI-6S, SA-6AL 3xSWM16, 21 H20-100, 1 H20-600, 7 H24-700/AM21


#7 OFFLINE   late1

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Posted 12 June 2014 - 05:38 PM

I download the transponder list and saw that espn is on 99c tpn13.
I'm getting great numbers on 101 and 119 but 103(ca) is in the 50's

99© averages in the 20's.... Bad LNB? Or misaligned?

#8 ONLINE   jimmie57

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Posted 12 June 2014 - 06:10 PM

I download the transponder list and saw that espn is on 99c tpn13.
I'm getting great numbers on 101 and 119 but 103(ca) is in the 50's

99© averages in the 20's.... Bad LNB? Or misaligned?

Sounds like a bad alignment from what you have posted.


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#9 OFFLINE   late1

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Posted 12 June 2014 - 06:23 PM

Two turns of the right side adjuster and I'm in solid 90's for 99c.
All the others are unaffected.

There was no way I was going to watch the World Cup in SD.

#10 OFFLINE   slice1900

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Posted 12 June 2014 - 06:24 PM

Definitely misaligned, or otherwise damaged (any hailstorms recently?) You must lose signal in even the lightest rain with numbers that low.

 

You should call Directv back and tell them your dish is badly out of alignment. They may ask you to provide them signal strength numbers but once you read off a single number in the 20s on 99© and it isn't pouring outside I'm sure they'll get someone over to fix you up ASAP :)


Edited by slice1900, 12 June 2014 - 06:25 PM.

SL5, PI-6S, SA-6AL 3xSWM16, 21 H20-100, 1 H20-600, 7 H24-700/AM21






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