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Guest Message by DevFuse

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Two way bundle contract over


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7 replies to this topic

#1 OFFLINE   SteveHas

SteveHas

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Joined: Feb 06, 2007

Posted 24 June 2014 - 01:27 PM

I've been a FiOs phone & internet customer for years. Tomorrow my digital voice, and 50/35 internet bundle contract is up. I had been paying $79.99 a month. The best they could do for me today was same package for $84.99 a month with a new 2 year commitment, or the same monthly price without a commitment (?) for 12 months. This last deal included a $20 a month increase, but then a "Valued Customer" discount of $20.00 a month. Figure that one out.

 

They even went so far as to tell me what Comcast would offer me, and "it wasn't better".

Rep said if I tried to call retention, they would give me same deals.

This is much harsher than I experienced 2 years ago.

 

Any tips out there?


D* Customer Since 1999

  • Dish
  • Slimline-3 SWiM 16, 
    Familyroom
  • DirecTV HR44-700  
  • Panasonic 55" TC-P55GT50 plasma HDMI/ DECA, CAT6, OTA
  • Nintendo Wii,
  • Panasonic DMP-BDT220 Blu-Ray, CAT6
  • Pioneer VSX-1120 7.1 CAT6,
  • Cambridge Sound Works Ensemble 1 - front, S300 - surround back, Center Stage - center, Polk RM7 - surround side, and Bass Cube 8
    Master Bedroom
  • DirecTV HR24-500 
  • Vizio 37" SV370XVT LCD HDMI/DECA, CAT6 - can I just take a moment to say how awesome this TV is
  • Sony BDP-BX3B Blu-Ray, CAT6
    Basement
  • Samsung 52" LNT5271 FX LCD HDMI/DECA, CAT 6, OTA
  • Sony PS3,
  • Denon AVR 2108, KEF C40
    Son's Room
  • Vizio 42" E3D420 VX LCD HDMI/DECA, CAT 6, OTA
    Network
  • Linksys EA4500 802.11N Gigabit router
  • 2 - D-Link DGS-1008G Gigabit switches
  • DirecTV Home Cinema Connection
  • DirecTV GenieGo
  • ISP: Verizon FiOs Quantum 50/35
  • Dell Studio 540 Quad Core Q8200 64 Bit, Cat6
  • 64 bit Windows 8 Home Premium w/ Windows Media Center, 8 gigs RAM, PlayOn
  • HP DV6-1243CLB Core 2 Duo T6600, 802.11N
  • 64 bit Windows 7 Home Premium, 4 gigs RAM
  • Compaq Presario SR1650NX AMD 64, Cat6
  • 64 bit Windows 8 Home Premium w/ Windows Media Center, 6 gigs RAM
  • Apple Mac Mini Intel processor, 802.11N
  • Snow Leopard, 2 gigs RAM
  • iPhone 5S
  • iPad 2
  • Both iOS 8.1
  • 3879075488.png

 


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#2 OFFLINE   billsharpe

billsharpe

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Joined: Jan 25, 2007

Posted 25 June 2014 - 11:36 AM

If you are satisfied with your Internet and phone service I suggest you take one of the offers.


Bill

Family room: Sony Bravia KDL-40SL130
Living room: Sceptre 32 inch

#3 OFFLINE   Diana C

Diana C

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Joined: Mar 30, 2007

Posted 25 June 2014 - 05:01 PM

Consider moving to FiOS TV..I have done this and am (so far) very pleased. See http://www.dbstalk.c...o/#entry3260767 for my experiences.  The combined price of DirecTV Premier and FiOS internet (I have 75/35) and phone was about $50 more than the bundle of Phone, Internet and FiosTV's Ultimate Package, without any discounts.  With the 24 months of discounts I received, the price difference became almost $100.

 

I didn't push for any discounts on my old bundle but I (like you I assume) have always found it easy to renew with discounts in previous years.


Dish Network Customer from 9/1998-11/2001
DirecTV Customer 10/2001 - 7/2014

FiOS TV/TiVo Customer since 6/2014
Moderator, DBSDish.com 1999-2000
Co-Founder and Administrator, DBSForums.com 2000-2006

Current setup:
DirecTV: HR34-700 (1TB) / HR24-100 (1TB) / HR24-500 (1TB) / HR21-700 (320GB) / HR21-100 (1TB) / 2 H25s / C41-500 / SWiM16 / Nomad / CCK

FiOS: 2 Tivo Roamio Pros (6 TB total) / 5 Tivo Minis attached via MOCA


#4 OFFLINE   jpl

jpl

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Joined: Jul 09, 2006

Posted 25 June 2014 - 06:24 PM

Yeah, I agree with Diana.  There are always discounts to be had.  My contract (triple play) was set to expire in March, and I actually got a letter from Verizon telling me that I could reup RIGHT NOW and get a special good customer discount.  Then they opened up this deal (forget what it's called right now) where if you have quantum internet, and Verizon cell service, you got $20 off per month ($10 each for your triple play and you cell).  I upgraded to quantum just to get that discount.  Overall, I got faster internet speed than what I had, and ended up paying less for my next contract.  That's when I upgraded to their VMS (quantum TV) too.



#5 OFFLINE   inkahauts

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Joined: Nov 13, 2006

Posted 25 June 2014 - 06:59 PM

I've been a FiOs phone & internet customer for years. Tomorrow my digital voice, and 50/35 internet bundle contract is up. I had been paying $79.99 a month. The best they could do for me today was same package for $84.99 a month with a new 2 year commitment, or the same monthly price without a commitment (?) for 12 months. This last deal included a $20 a month increase, but then a "Valued Customer" discount of $20.00 a month. Figure that one out.

They even went so far as to tell me what Comcast would offer me, and "it wasn't better".
Rep said if I tried to call retention, they would give me same deals.
This is much harsher than I experienced 2 years ago.

Any tips out there?


How much for Internet and no phone? Then go get an ooma.

And don't take thief word for it see how much comcast is for Internet.

Id probably switch Internet providers if it was a lot cheaper. And then just go back and forth. Switching Internet IMHO is a lot easier than switching tv.

#6 OFFLINE   SteveHas

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Joined: Feb 06, 2007

Posted 26 June 2014 - 08:05 AM

I would never leave D*, mostly due to NFLST, not an option

I had discounts for

bundling

one bill

 

now they seem to be taking them away


D* Customer Since 1999

  • Dish
  • Slimline-3 SWiM 16, 
    Familyroom
  • DirecTV HR44-700  
  • Panasonic 55" TC-P55GT50 plasma HDMI/ DECA, CAT6, OTA
  • Nintendo Wii,
  • Panasonic DMP-BDT220 Blu-Ray, CAT6
  • Pioneer VSX-1120 7.1 CAT6,
  • Cambridge Sound Works Ensemble 1 - front, S300 - surround back, Center Stage - center, Polk RM7 - surround side, and Bass Cube 8
    Master Bedroom
  • DirecTV HR24-500 
  • Vizio 37" SV370XVT LCD HDMI/DECA, CAT6 - can I just take a moment to say how awesome this TV is
  • Sony BDP-BX3B Blu-Ray, CAT6
    Basement
  • Samsung 52" LNT5271 FX LCD HDMI/DECA, CAT 6, OTA
  • Sony PS3,
  • Denon AVR 2108, KEF C40
    Son's Room
  • Vizio 42" E3D420 VX LCD HDMI/DECA, CAT 6, OTA
    Network
  • Linksys EA4500 802.11N Gigabit router
  • 2 - D-Link DGS-1008G Gigabit switches
  • DirecTV Home Cinema Connection
  • DirecTV GenieGo
  • ISP: Verizon FiOs Quantum 50/35
  • Dell Studio 540 Quad Core Q8200 64 Bit, Cat6
  • 64 bit Windows 8 Home Premium w/ Windows Media Center, 8 gigs RAM, PlayOn
  • HP DV6-1243CLB Core 2 Duo T6600, 802.11N
  • 64 bit Windows 7 Home Premium, 4 gigs RAM
  • Compaq Presario SR1650NX AMD 64, Cat6
  • 64 bit Windows 8 Home Premium w/ Windows Media Center, 6 gigs RAM
  • Apple Mac Mini Intel processor, 802.11N
  • Snow Leopard, 2 gigs RAM
  • iPhone 5S
  • iPad 2
  • Both iOS 8.1
  • 3879075488.png

 


#7 OFFLINE   SteveHas

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Posted 30 June 2014 - 06:49 AM

Strange resolution here.

FiOs ended up giving me the same double play monthly rate, but without a contract. You read that right, a two year contract was higher.

I was told they raised my monthly rate, than applied the largest discount a "valued customer" discount, but with commitment. How strand is that?


D* Customer Since 1999

  • Dish
  • Slimline-3 SWiM 16, 
    Familyroom
  • DirecTV HR44-700  
  • Panasonic 55" TC-P55GT50 plasma HDMI/ DECA, CAT6, OTA
  • Nintendo Wii,
  • Panasonic DMP-BDT220 Blu-Ray, CAT6
  • Pioneer VSX-1120 7.1 CAT6,
  • Cambridge Sound Works Ensemble 1 - front, S300 - surround back, Center Stage - center, Polk RM7 - surround side, and Bass Cube 8
    Master Bedroom
  • DirecTV HR24-500 
  • Vizio 37" SV370XVT LCD HDMI/DECA, CAT6 - can I just take a moment to say how awesome this TV is
  • Sony BDP-BX3B Blu-Ray, CAT6
    Basement
  • Samsung 52" LNT5271 FX LCD HDMI/DECA, CAT 6, OTA
  • Sony PS3,
  • Denon AVR 2108, KEF C40
    Son's Room
  • Vizio 42" E3D420 VX LCD HDMI/DECA, CAT 6, OTA
    Network
  • Linksys EA4500 802.11N Gigabit router
  • 2 - D-Link DGS-1008G Gigabit switches
  • DirecTV Home Cinema Connection
  • DirecTV GenieGo
  • ISP: Verizon FiOs Quantum 50/35
  • Dell Studio 540 Quad Core Q8200 64 Bit, Cat6
  • 64 bit Windows 8 Home Premium w/ Windows Media Center, 8 gigs RAM, PlayOn
  • HP DV6-1243CLB Core 2 Duo T6600, 802.11N
  • 64 bit Windows 7 Home Premium, 4 gigs RAM
  • Compaq Presario SR1650NX AMD 64, Cat6
  • 64 bit Windows 8 Home Premium w/ Windows Media Center, 6 gigs RAM
  • Apple Mac Mini Intel processor, 802.11N
  • Snow Leopard, 2 gigs RAM
  • iPhone 5S
  • iPad 2
  • Both iOS 8.1
  • 3879075488.png

 


#8 OFFLINE   jpl

jpl

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Joined: Jul 09, 2006

Posted 30 June 2014 - 03:04 PM

That valued customer discount is one of the ones I got on my last renewal.






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