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Guest Message by DevFuse

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HR34 Network Interference Problem


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3 replies to this topic

#1 OFFLINE   p3pilot

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Posted 06 July 2014 - 09:47 AM

Ran a test on the HR-34-700 today and got this result:

 

Diagnostic Code: 48-72-002

 

1. Home Network Interference Problem

The receivers below have reduced network performance. If you are having a problem viewing recordings from these receivers, please call Customer Service at 1-1800-531-5000 and report he diagnostic code deployed above.

 

Affected Locations:

HR34/700:    GAME ROOM

 

I have noticed that from time to time the C31 client in the Master Bedroom has some pixelation and halting video.  

 

Just to add a little more information, I have 1 HR34, 3 HR-2X DVRs, and 1 C31.  The HR34 is on one side of the SWM-16 and the DVRs are on the other side.  A few months of ago all the HR-2X's started getting either a 775 or 771 error.  I had a service call, but it all started working a week before the service call so I cancelled it since I figured they wouldn't just replace equipment.  Yesterday I attempted to add a H25-500 to the same side of the SWM as the HR2X's.  It worked for a little bit, but now only has a 775 code.  

 

Service code scheduled for next Saturday and I was wondering if all of this could somehow be related to a failing SWM-16.  Looking to help the tech out anyway that I can.  Any thoughts?

 

 


My Complete Setup

HR34-700, HR21-100, HR22-100, HR24-200, and C31-700


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#2 OFFLINE   veryoldschool

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Posted 06 July 2014 - 10:34 AM

Doubt the two are related due to a falling SWiM.

A cabling problem could explain both.

The 34 has a service menu that could be helpful.

It is for your Home Network Interference Problem and tests the coax/DECA networking.

Problems with it could also be your 771/775 cause too.

 

On the front panel of the Genie:

Press the right arrow and guide buttons at the same time.

It may take a few tries before you see a screen with COAX on the left.

Select coax and it will show the loss from the Genie to all the other DECA nodes, so if the 3 HR2x have DECA, they'll show along with the C31.

Any loss above -45 is too much.


A.K.A VOS

#3 OFFLINE   p3pilot

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Posted 06 July 2014 - 10:49 AM

Thanks.  Here is the data from the diagnostic:

 

Node Ids Friendly Names   MAC Address    Phy Levels

0              MASTER                                      -23

1              Node-000B6BF99412                 -38

2              Node-000B6BF99602                 -40

3              Node-001BB13319CE                -40

4              GAME ROOM                              N/A

5                                                                  -43

 

Looks like it could be a cable problem to the SWiM itself if it is node 5 with no friendly name.


My Complete Setup

HR34-700, HR21-100, HR22-100, HR24-200, and C31-700


#4 OFFLINE   peds48

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Posted 06 July 2014 - 11:35 AM

How about your Phy Mesh?


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The ones who see things different.
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