Searched and couldn't find a recent/active topic on this subject...
We just had a fan on our HR24-100 go kaput (operating temp after 1 hour, powered, but turned off, was about 145 F). My wife called, talked to the CS agent, and they are drop shipping a new unit to us, overnight, for free. Current unit's about 2 yrs old, and we do have the protection plan.
BUT, here's the kicker: The CS agent told us the he was requesting that the old unit NOT BE returned. He said it's a "dead unit" policy. They took the DTV card number, and he said that if there is no additional info sent in the next 24 hours, or no shipping carton provided with the new unit, they dont' want it back.
So..here's my question: We have about 50 hours of content on the dead DVR that I can't find streaming anywhere at the moment. Question: Any way to get the content off? OR, alternately, continue to use the box with our "whole home" (after I pop the lid and replace the fan..since I no longer have to worry about warrenty issues) JUST to stream the content off of it, before we trash it? Or will the deactivated card prevent that? Would the "new" activated card allow us to swap the box in JUST to stream that content off of it?
Keep in mind, I'm not looking to do anything that will violate Directv's TOS. If any of the above suggestions do that...it's because I'm not familiar with any potential violation. Just set me straight!
We currently have 2 other (so 3, total) DVRs in the house, if that helps.
Thanks for any help on this!!