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Guest Message by DevFuse

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CSR Said I Am Hoarding Equipment


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5 replies to this topic

#1 OFFLINE   adamson

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Posted 08 July 2014 - 08:24 PM

I called tech support about connecting my old wired interenet adapter to my neighbors HR24, wanted to be sure on the placement (by power inserter or not). Got the proper instructions.

 

Next I was told by my neighbor the two output splitter I gave him was mia, so I called Direct tech support to see if I could obtain one from them. Explained my neighbor needed one to connect my old adapter. He stated "oh so your hoarding equipment" in a serious manner. No I cannot get a splitter from Directv, and he had me on the phone typing who knows what for another five minutes. I ordered a splitter after all this from Solid Signal.

 

Spoke to retention to report this csr, and they will take care of it. Really Im hoarding? Was I to return the adapter?


HR44-700 C41W-100 C41W-100, Choice Package, NFL ST, Distant Networks ABC CBS NBC FOX East/West


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#2 OFFLINE   peds48

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Posted 08 July 2014 - 08:51 PM

Nope, the CCK is your to keep, hover DirecTV® never sends out "support hardware" such as splitters, switches,  LNB, dishes.  The only occasion a splitter is send is the one packaged with the GenieGo2


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The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


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#3 OFFLINE   litzdog911

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Posted 08 July 2014 - 08:57 PM

Not sure why the accused of "hoarding", but DirecTV never sends out things like splitters for self-installers. 


HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

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#4 OFFLINE   Laxguy

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Posted 08 July 2014 - 10:15 PM

Perhaps you misheard?! Perhaps he was trying to be humorous?

 

So, how many receivers do you have!  :)


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#5 OFFLINE   adamson

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Posted 09 July 2014 - 02:19 AM

Equipment I have is a HR44, 2 C41W's, and one H24 in case of failure of the first three. That's it.

 

My post is not to rant on and on, just calling Directv's CSR out for stupidity and disrespect. Im not perfect either and at a personal level I need an attitude adjustment also. Bad week period so Im owly.


HR44-700 C41W-100 C41W-100, Choice Package, NFL ST, Distant Networks ABC CBS NBC FOX East/West


#6 ONLINE   damondlt

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Posted 09 July 2014 - 05:54 AM

I have way more equipment then that.

I have 4 owned.
HR20-700 , H23-600, C31 - 700 , R15
4 LEASED
HR34 - 700 , HR24 - 500 HR23 - 700 , H25 - 100

 

 

 





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