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Guest Message by DevFuse


CSR Said I Am Hoarding Equipment

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5 replies to this topic

#1 OFFLINE   adamson



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Joined: Nov 09, 2007

Posted 08 July 2014 - 08:24 PM

I called tech support about connecting my old wired interenet adapter to my neighbors HR24, wanted to be sure on the placement (by power inserter or not). Got the proper instructions.


Next I was told by my neighbor the two output splitter I gave him was mia, so I called Direct tech support to see if I could obtain one from them. Explained my neighbor needed one to connect my old adapter. He stated "oh so your hoarding equipment" in a serious manner. No I cannot get a splitter from Directv, and he had me on the phone typing who knows what for another five minutes. I ordered a splitter after all this from Solid Signal.


Spoke to retention to report this csr, and they will take care of it. Really Im hoarding? Was I to return the adapter?

HR44-700 C41W-100 C41W-100, Select Package, Tampa Bay DMA-ABC CBS NBC FOX East/West

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#2 OFFLINE   peds48



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Joined: Jan 10, 2008

Posted 08 July 2014 - 08:51 PM

Nope, the CCK is your to keep, hover DirecTV® never sends out "support hardware" such as splitters, switches,  LNB, dishes.  The only occasion a splitter is send is the one packaged with the GenieGo2

Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.

Think Differently 

#3 OFFLINE   litzdog911


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Joined: Jun 23, 2004

Posted 08 July 2014 - 08:57 PM

Not sure why the accused of "hoarding", but DirecTV never sends out things like splitters for self-installers. 

HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish

#4 OFFLINE   Laxguy


    Never say 'never'.

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Joined: Dec 02, 2010

Posted 08 July 2014 - 10:15 PM

Perhaps you misheard?! Perhaps he was trying to be humorous?


So, how many receivers do you have!  :)

"Laxguy" means a guy who loves lacrosse.

#5 OFFLINE   adamson



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Joined: Nov 09, 2007

Posted 09 July 2014 - 02:19 AM

Equipment I have is a HR44, 2 C41W's, and one H24 in case of failure of the first three. That's it.


My post is not to rant on and on, just calling Directv's CSR out for stupidity and disrespect. Im not perfect either and at a personal level I need an attitude adjustment also. Bad week period so Im owly.

HR44-700 C41W-100 C41W-100, Select Package, Tampa Bay DMA-ABC CBS NBC FOX East/West

#6 OFFLINE   damondlt


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Joined: Feb 27, 2006

Posted 09 July 2014 - 05:54 AM

I have way more equipment then that.

I have 4 owned.
HR20-700 , H23-600, C31 - 700 , R15
HR34 - 700 , HR24 - 500 HR23 - 700 , H25 - 100

Blue Ridge Communticatons

Digital HD Basic Plus, Cinemax,Showtime/TMC,Starz /Encore
Tivo T6 (Roamio Plus) Master Bedroom,Samsung 5300 40 Inch

Tivo Mini Livingroom Vizio M602i-B3 60 Inch

Tivo Mini Bedroom 2  LG 26LE5300 26 Inch
Tivo Mini Bedroom 3  Element ELEFW328 32 Inch
Cisco HD ,Bedroom office 4  Magnavox 32 inch

Arris Touchstone DG1660 15 Mbps down 2 Mbps up.


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