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Guest Message by DevFuse

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DirecTV iPad/iPhone Live TV Streaming: Down


Best Answer BearsFan , 27 July 2014 - 08:23 AM

There was a post up on the DirecTV forums last night with other saying the same as me; was still down as of late Saturday night/early Sunday morning.

This morning, I arose reading this email after I sent a message to D* support:


You recently requested assistance from DIRECTV. Below is a summary of your inquiry and our response.

Subject: For 24 hrs.: no iOS in-house streaming

Romelyn M. (ID 100513221) (07/27/2014 03:55 AM)
Dear Michael,

Thank you for writing.

I am sorry to learn that you are still experiencing streaming problems on your iPhone and iPad, even after the troubleshooting steps you were told to do. As one of our long-time customers, I know this is not the type of experience we want you to have. We truly value your time and want to make things right for you today. My name is Romelyn and I am an account specialist from DIRECTV. I appreciate the opportunity to be of service to you today. I am always happy to help.

After checking, I found that there was a reported issue on the error that customers in your area are experiencing when they tried to stream programming on our web site, Michael. I see that our Engineering Team worked to quickly resolve the known technical issue and this issue should have been corrected at this time.

Since you are still experiencing problems on this feature, please call us at 1-800-531-5000 and choose the option to speak to a technical assistant. Our Technical Support specialists are available 24 hours a day, and are highly trained to walk you through a number of troubleshooting steps which would be difficult via email. For rare instances like this, we have developed procedures intended to provide you with the best and quickest resolution to whatever technical issues that may arise.

It has been a pleasure assisting you today. We look forward to providing you excellent service that only DIRECTV can offer. Have a wonderful day, Michael!

Sincerely,

Romelyn M. - 100513221
DIRECTV Customer Service


Sent from my iPad Air using Tapatalk Go to the full post


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10 replies to this topic

#1 OFFLINE   BearsFan

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Posted 26 July 2014 - 10:26 AM

I just got off the phone with DirecTV Technical Support. Starting last night at some point, Live TV Streaming to my iPad Air or iPhone 5 stopped working. I received "You Are Not Authorized To View [Name of TV Show Here]."

For some dumb reason, this puts me into panic mode. Not long ago this happened and only a complete reboot of all my network gear (bringing each piece up one at a time) restored Live TV Streaming. It'd been working fine again for a few weeks until last night. So I did everything again: rebooted all my network equipment one-by-one; restarted my HR34; ran thru the network set up again; reauthorized my receiver via the D* website; logged out/back in to all my apps; deleted/reinstalled all apps; still nothing. So I called D* this morning.

The DirecTV CSR said that according to the system, the issue has been reported and "…engineers are aware and are looking into it." No other troubleshooting options given or timetable offered. I had on my calendar to call D* today anyway as my monthly bill was getting way too high (for me), so I got it reduced by $10 for 6 months. Better than nothing I guess!

I thought I'd just post something here in case someone else goes looking for answers like I did last night and found nothing here or over at the D* Technical Forums. Maybe streaming is working for you, but there's definitely an issue for a portion of DirecTV subs according to the mothership.


Sent from my iPad Air using Tapatalk
"You're dangerous...'cuz you're honest..."
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DirecTV Sub since 1999
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#2 OFFLINE   peds48

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Posted 26 July 2014 - 03:57 PM

The "mothership" likes to deviate sometimes.  My iPad streaming in working flawlessly


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#3 OFFLINE   BearsFan

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Posted 26 July 2014 - 07:37 PM

24 hours later, still no streaming love on any iOS device.


Sent from my iPad Air using Tapatalk
"You're dangerous...'cuz you're honest..."
--Bono/U2


DirecTV Sub since 1999
HD Convert since May 2011!
Enjoying an HR34 since Oct. 2012

#4 OFFLINE   coolman302003

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Posted 27 July 2014 - 03:18 AM

Working great here also... (tested on iPhone)


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#5 OFFLINE   BearsFan

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Posted 27 July 2014 - 08:23 AM   Best Answer

There was a post up on the DirecTV forums last night with other saying the same as me; was still down as of late Saturday night/early Sunday morning.

This morning, I arose reading this email after I sent a message to D* support:


You recently requested assistance from DIRECTV. Below is a summary of your inquiry and our response.

Subject: For 24 hrs.: no iOS in-house streaming

Romelyn M. (ID 100513221) (07/27/2014 03:55 AM)
Dear Michael,

Thank you for writing.

I am sorry to learn that you are still experiencing streaming problems on your iPhone and iPad, even after the troubleshooting steps you were told to do. As one of our long-time customers, I know this is not the type of experience we want you to have. We truly value your time and want to make things right for you today. My name is Romelyn and I am an account specialist from DIRECTV. I appreciate the opportunity to be of service to you today. I am always happy to help.

After checking, I found that there was a reported issue on the error that customers in your area are experiencing when they tried to stream programming on our web site, Michael. I see that our Engineering Team worked to quickly resolve the known technical issue and this issue should have been corrected at this time.

Since you are still experiencing problems on this feature, please call us at 1-800-531-5000 and choose the option to speak to a technical assistant. Our Technical Support specialists are available 24 hours a day, and are highly trained to walk you through a number of troubleshooting steps which would be difficult via email. For rare instances like this, we have developed procedures intended to provide you with the best and quickest resolution to whatever technical issues that may arise.

It has been a pleasure assisting you today. We look forward to providing you excellent service that only DIRECTV can offer. Have a wonderful day, Michael!

Sincerely,

Romelyn M. - 100513221
DIRECTV Customer Service


Sent from my iPad Air using Tapatalk
"You're dangerous...'cuz you're honest..."
--Bono/U2


DirecTV Sub since 1999
HD Convert since May 2011!
Enjoying an HR34 since Oct. 2012

#6 ONLINE   mws192

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Posted 31 July 2014 - 04:34 PM

I guess it's still down. I'm not able to stream in-home only channels on my iPhone and iPad, even when I'm on the same network as my receivers. The out of home channels work just fine.

The icon at the top right if the ipad app indicates I'm connected to my network and it sees my receivers. I've tried reinstalling the app.




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Edited by mws192, 31 July 2014 - 04:36 PM.


#7 ONLINE   dennisj00

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Posted 31 July 2014 - 04:48 PM

I guess it's still down. I'm not able to stream in-home only channels on my iPhone and iPad, even when I'm on the same network as my receivers. The out of home channels work just fine.

The icon at the top right if the ipad app indicates I'm connected to my network and it sees my receivers. I've tried reinstalling the app.




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Are you sure your iPad / iPhone isn't on a 'guest' wifi of your network?



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#8 ONLINE   mws192

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Posted 31 July 2014 - 04:55 PM

Are you sure your iPad / iPhone isn't on a 'guest' wifi of your network?

 

Yup.  I tried flipping it over to that network as well, but no dice.  In the app settings menu, next to Receiver Control all three of my receivers show up with a green dot.  


Edited by mws192, 31 July 2014 - 04:55 PM.


#9 ONLINE   mws192

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Posted 31 July 2014 - 06:33 PM

Yup. I tried flipping it over to that network as well, but no dice. In the app settings menu, next to Receiver Control all three of my receivers show up with a green dot.


I rebooted the router, nothing. The receiver, nothing. But I changed my D* password and re-logged in and it started working.


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#10 ONLINE   dennisj00

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Posted 31 July 2014 - 06:58 PM

Great news!  Something was screwed on the authentication server.



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#11 ONLINE   gpg

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Posted 31 July 2014 - 11:10 PM

I'm having the same problem. Do I have to call customer service to fix it?
HR24-200,HR23-700,HR21-200, HR21-100, HR34-700,
Sony KDS-R50XBR1,HDMI, LG 37LH40,HDMI Vizio 390-A1,HDMI,Sony KDL-40NX711, HDMI, Vizio VO320E, HDMI, SWM16 with DECA,
Sony STR-DG1000 AV Receiver optical cable connection for HR24-200, GenieGo




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