Best Answer BearsFan , 27 July 2014 - 08:23 AM
There was a post up on the DirecTV forums last night with other saying the same as me; was still down as of late Saturday night/early Sunday morning.
This morning, I arose reading this email after I sent a message to D* support:
You recently requested assistance from DIRECTV. Below is a summary of your inquiry and our response.
Subject: For 24 hrs.: no iOS in-house streaming
Romelyn M. (ID 100513221) (07/27/2014 03:55 AM)
Thank you for writing.
I am sorry to learn that you are still experiencing streaming problems on your iPhone and iPad, even after the troubleshooting steps you were told to do. As one of our long-time customers, I know this is not the type of experience we want you to have. We truly value your time and want to make things right for you today. My name is Romelyn and I am an account specialist from DIRECTV. I appreciate the opportunity to be of service to you today. I am always happy to help.
After checking, I found that there was a reported issue on the error that customers in your area are experiencing when they tried to stream programming on our web site, Michael. I see that our Engineering Team worked to quickly resolve the known technical issue and this issue should have been corrected at this time.
Since you are still experiencing problems on this feature, please call us at 1-800-531-5000 and choose the option to speak to a technical assistant. Our Technical Support specialists are available 24 hours a day, and are highly trained to walk you through a number of troubleshooting steps which would be difficult via email. For rare instances like this, we have developed procedures intended to provide you with the best and quickest resolution to whatever technical issues that may arise.
It has been a pleasure assisting you today. We look forward to providing you excellent service that only DIRECTV can offer. Have a wonderful day, Michael!
Romelyn M. - 100513221
DIRECTV Customer Service
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