I called the retention department today to discuss my options because I have reached my tolerance level with the HR34-700's horrible lag/freezing up issues. Was told that instead of the little genie client they could swap that for an HD-Dvr which would hopefully help with it and I was totally on board with trying that - but I would have to lock in for another 2 year agreement. I explained that I was NOT willing to do that at this point for them to band-aid the issue and that it really didn't sit well with me because the only reason I have the HR34-700 is because I had horrible lag with the previous HD-Dvr that I had prior and the HR34 and I already locked in for two years for that change. So I said that I guess I'm going to have to search out other options at this point, and they seemed fine with that.
Completely unacceptable. And the part that really gets me is that we pay a fee for DVR service. It shouldn't be crippled like this for a paid service. I don't get that either, it's all locally stored content why is there a monthly fee? So irritated right now.
Only other way is get a HR44 owned through ebay, it's pricey though and return back HR34, unless the HR34 fails with a tech replacing it, That's the only option at this point, or get leased with 2 year commitment for less on ebay also.