My wife and I have had it with the remote delays. Hitting list, scrolling down, selecting a program, and hitting play is a five minute very patient procedure.
Monday I am going to cancel 1 of my units, and I will continue every Monday to do another. That will take 7 weeks for them to solve the problem. Then I will give Comcast a try, as I will have no units left.. I left Comcast 12 years ago because their service sucked. Directv has reached that level of service. Many calls, no response.
Should I just talk to the regular agent, or is there a way to escalate this problem to a higher level? I'm told that I already have a ticket opened with engineering. Big deal !
Should I ask for the retention department? Can they do anything?