Posted 08 August 2014 - 11:14 AM
If this guy wasn't an employee of Mastec but rather just riding along with his friend, who is responsible for that? IMHO, certainly not DIRECTV and maybe not even Mastec but I'm not sure about that.
However, for arguments sake lets assume DIRECTV is to be responsible, how should they have prevented this from happening?
It doesn't matter.
Directv should have taken responsibility and delt with the customer that they claim are so "valued", went after Mastec like all business owners do when they hire subs, and discipline accordingly.
Not stuck their heads in the sand, and state it's not their fault.
When some if not most of it is.
When directv sends out a Tech,
Do they tell you will send out a Mastec sub contractor to service you directv equipment?
No they say we will send out a "Directv" Technician.
That right there bares them 100% responsible.
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