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GenieGo - Licenses

GenieGo Licenses

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12 replies to this topic

#1 OFFLINE   stuntman

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Posted 16 August 2014 - 02:10 PM

I just got my geniego.. I installed the iPhone version of GenieGo on my iPad.. seemed to work okay.. then I noticed it was built in to iPad DirecTV app!  When I tried to use it, it tried to authenticate again and wouldn't let me.. like it didn't realized it was the same device...  I'll delete the geniego app and use the native iPad app... but I'm not sure how to clear the licenses so that I can apply it to the iPad app...

 

Any ideas?

 

 



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#2 OFFLINE   litzdog911

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Posted 16 August 2014 - 03:56 PM

You can have up to five authorized devices/apps access your GenieGo.  The DirecTV iPad app and the GenieGo app count as two different devices.  But you should be able to authorize both.  Once you've hit five devices and try to activate a sixth, you'll get a message that lets you deactivate one of the other five devices. 


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#3 OFFLINE   Steve

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Posted 16 August 2014 - 04:38 PM

You can have up to five authorized devices/apps access your GenieGo.  The DirecTV iPad app and the GenieGo app count as two different devices.  But you should be able to authorize both.  Once you've hit five devices and try to activate a sixth, you'll get a message that lets you deactivate one of the other five devices, ...

 

... assuming the license you want to deactivate is over 30 days old.

 

So if you activated 5 clients today (8/16), you wouldn't be able to activate a different client until 9/16.


/steve

#4 OFFLINE   peds48

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Posted 16 August 2014 - 04:39 PM

 When I tried to use it, it tried to authenticate again and wouldn't let me.. like it didn't realized it was the same device... 

Why?  Any error messages?


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#5 OFFLINE   litzdog911

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Posted 17 August 2014 - 12:01 AM

... assuming the license you want to deactivate is over 30 days old.

 

So if you activated 5 clients today (8/16), you wouldn't be able to activate a different client until 9/16.

 

Good point. 


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#6 OFFLINE   dennisj00

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Posted 18 August 2014 - 09:20 AM

If you haven't used 5, use a different name to authorize.  The old name will be available in 30 days.


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#7 OFFLINE   stuntman

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Posted 18 August 2014 - 09:23 AM

Dennisj00 was right.. it wasn't a problem with 2 licenses on the same device.. the problem was that both licenses tried to use the same device 'name'.. once I changed the name to something unique, it let me register it..  now I can just do what others have suggested and remove the original device license when I reach my limit.

 

Thanks!



#8 OFFLINE   lugnutathome

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Posted 18 August 2014 - 12:53 PM

Can you choose to delete a license without having to attempt to add one? I ask as my iPaid mini is running the GG client for iPhone and since the iPaid App has been fixed I see no reason to retain the GG App there. I would like to delete it specifically and transfer it to the iPaid App. Will this force a system rename? Sort of Mickey Mouse if I must do that. Or after 30 days will it be OK to transfer it then? 

 

I am using 5 licenses on 5 devices currently. One is past the 30 days like to reassign to one of my wife's iPaids then I would take it off the iPod entirely when it comes time and grant her other. Meanwhile the mini is stuck on the GG app instead of the now flawlessly functioning iPaid App.

 

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#9 OFFLINE   dennisj00

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Posted 18 August 2014 - 01:02 PM

Can you choose to delete a license without having to attempt to add one? I ask as my iPaid mini is running the GG client for iPhone and since the iPaid App has been fixed I see no reason to retain the GG App there. I would like to delete it specifically and transfer it to the iPaid App. Will this force a system rename? Sort of Mickey Mouse if I must do that. Or after 30 days will it be OK to transfer it then? 

 

I am using 5 licenses on 5 devices currently. One is past the 30 days like to reassign to one of my wife's iPaids then I would take it off the iPod entirely when it comes time and grant her other. Meanwhile the mini is stuck on the GG app instead of the now flawlessly functioning iPaid App.

 

Don "love to just purchase another block and not worry about this" Bolton

Don,  I think you could transfer a license that hasn't called home in 30 days. . . example if you haven't used the iPod GG client in 30 days you could use that one (or delete it) as you re-authorize the 6th device.

 

Or you may be able to just specify that one to delete as you register the 6th - actually a different 5th device.

 

This is all done as you register a new device - there's no other way to delete a license.

 

It's been a long time since I played 'license' shuffleboard!



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#10 OFFLINE   lugnutathome

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Posted 18 August 2014 - 01:06 PM

Don,  I think you could transfer a license that hasn't called home in 30 days. . . example if you haven't used the iPod GG client in 30 days you could use that one (or delete it) as you re-authorize the 6th device.

 

Or you may be able to just specify that one to delete as you register the 6th - actually a different 5th device.

 

This is all done as you register a new device - there's no other way to delete a license.

 

It's been a long time since I played 'license' shuffleboard!

 

A license must be idle for 30 days? OH crap! I was hoping just issued after 30 would be enough to wipe it away.

 

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#11 OFFLINE   Steve

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Posted 18 August 2014 - 02:27 PM

A license must be idle for 30 days? OH crap! I was hoping just issued after 30 would be enough to wipe it away.

 

IIRC, you can't delete it, as Dennis says. It's simply available for transfer after 30 days, whether the former client was idle or not.


/steve

#12 OFFLINE   lugnutathome

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Posted 18 August 2014 - 02:32 PM

Thanks Steve! that will work but I will have to be careful to avoid a rename on the mini I suspect.

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#13 OFFLINE   Steve

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Posted 18 August 2014 - 02:39 PM

Thanks Steve! that will work but I will have to be careful to avoid a rename on the mini I suspect.

 

I think you select the old name for the new client, and you have an opportunity to edit it before they're officially "married" for the next 30 days. At least that's the way I remember it.


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