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HR24-100 no longer being recovered?


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72 replies to this topic

#1 OFFLINE   mnassour

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Posted 19 August 2014 - 09:46 AM

Folks...I've just disconnected and was told that I will not be getting a recovery kit as DirecTV no longer wants the HR24 back.  Can anyone here confirm this?

 

thanks!  Mike Nassour



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#2 OFFLINE   peds48

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Posted 19 August 2014 - 09:51 AM

HR24-100 are no longer recoverable


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#3 OFFLINE   PCampbell

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Posted 19 August 2014 - 10:09 AM

That's a surprise, I have one that is only 3 years old.


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#4 OFFLINE   mnassour

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Posted 19 August 2014 - 10:10 AM

Yea, it sounds like Dish, DirecTV has gone all Genie.  Thanks for the updates, folks!  mn



#5 OFFLINE   Juanus

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Posted 19 August 2014 - 10:12 AM

HR24-100 are no longer recoverable

 

Is there a reason for this? Any HR-24 is fairly new.

And is there a list somewhere of the non recoverable boxes?



#6 OFFLINE   jimmie57

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Posted 19 August 2014 - 10:12 AM

That's a surprise, I have one that is only 3 years old.

Both of mine are only 2 years old.

 

I got new software this morning at 3 am. One of them has loaded thru Friday on the guide, the other one has only loaded 1 day. I just did the clearmybox on it and will see if that helps it.

It appears that the new software cleared the guide and I have not noticed that in the past.


DirecTV customer since 1996 - Current :Slimline 3 SWM, HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#7 OFFLINE   GBFAN

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Posted 19 August 2014 - 10:48 AM

I just had an HR24-100 replaced and there wasn't any recovery kit included. I emailed them and they daid it takes 5 to 7 days after you deactivate to get a recovery  kit. It has been a week today and still no recovery kit.



#8 OFFLINE   mnassour

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Posted 19 August 2014 - 11:56 AM

I disconnected back on July 15 and ordered a recovery kit for my one leased box.  The kit was ordered, then (I was told) today was cancelled by DirecTV.



#9 OFFLINE   Drucifer

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Posted 19 August 2014 - 12:09 PM

Is there a reason for this? Any HR-24 is fairly new.

And is there a list somewhere of the non recoverable boxes?

 

We'll know more once we know exactly what a Genie Lite is.


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#10 OFFLINE   acer505

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Posted 19 August 2014 - 01:57 PM

I had a HR24 replaced four weeks ago and the guy tolled me to keep the old one.



#11 OFFLINE   drill

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Posted 19 August 2014 - 04:58 PM

I deactivated an HR24 in January 2014 (it was only 1.5 years old).  They said they didn't want it back, just keep it and i can reactivate it in the future if I want.



#12 OFFLINE   west99999

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Posted 19 August 2014 - 09:25 PM

Both of mine are only 2 years old.

 

I got new software this morning at 3 am. One of them has loaded thru Friday on the guide, the other one has only loaded 1 day. I just did the clearmybox on it and will see if that helps it.

It appears that the new software cleared the guide and I have not noticed that in the past.

 Yours may have been refurbished 2 years ago but I am certain it is older than  2 years.



#13 OFFLINE   GBFAN

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Posted 21 August 2014 - 02:56 PM

I just had an HR24-100 replaced and there wasn't any recovery kit included. I emailed them and they daid it takes 5 to 7 days after you deactivate to get a recovery  kit. It has been a week today and still no recovery kit.

I replied to the first email and this time I got a response back that the HR24-100 is considered non recoverable and we will not ask you to return it. You may bring it to a local recycling center. We have created a site especially for that purpose. It is easy to use and it is free. You send them to us and will responsibly recycle them. To get started, just go to our recycling site at http://directv.round2web.com/, and follow these steps:

1. Answer questions about your equipment.
2. Print a shipping label.
3. Ship your device to our certified R2 recycler.



#14 OFFLINE   desalvsj

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Posted 21 August 2014 - 04:36 PM

My installer took my HR20 a few weeks ago.

Steve

#15 OFFLINE   peds48

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Posted 21 August 2014 - 04:37 PM

My installer took my HR20 a few weeks ago.

Steve

Installers are required to remove all receivers (when swapping) regardless of age and model number 


Here’s to the crazy ones.
The misfits. The rebels.
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The round pegs in the square holes.

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They’re not fond of rules, and they have no respect for the status quo.


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#16 OFFLINE   mderoller

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Posted 21 August 2014 - 04:52 PM

Both of mine are only 2 years old.

 

I got new software this morning at 3 am. One of them has loaded thru Friday on the guide, the other one has only loaded 1 day. I just did the clearmybox on it and will see if that helps it.

It appears that the new software cleared the guide and I have not noticed that in the past.

 

 My HR24-500 upgrade to 0x8a6 about a hour ago.  Perhaps this is not the right forum, but how do you find out the specific changes that were made for that software release?  Thank you!

 

Mark



#17 OFFLINE   Drucifer

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Posted 21 August 2014 - 05:15 PM

 My HR24-500 upgrade to 0x8a6 about a hour ago.  Perhaps this is not the right forum, but how do you find out the specific changes that were made for that software release?  Thank you!

 

Mark

 

http://www.dbstalk.c...suesdiscussion/


DREW
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LR: HR34-7, Bsm: HR24-1, Den HR24-2, MB: HR24-5, Kit: H25-5
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#18 OFFLINE   mderoller

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Posted 21 August 2014 - 07:36 PM

Thanks!



#19 OFFLINE   Rich

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Posted 24 August 2014 - 10:37 AM

I just called ACT and confirmed that the 24-500s and 24-200s are recoverable and the 24-100s aren't.

 

Rich  



#20 OFFLINE   TomCat

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Posted 24 August 2014 - 11:45 AM

Interesting. Do we have any evidence, even anecdotal, that the 100's don't hold up as well?

 

If not, it looks like the death knell for the standalone DVR, or at least the beginning of the end. They will probably use the remaining stock to service old non-swm holdouts like me, replacing failed units. I just got my first HR24 in May.

 

A server/client protocol is much cheaper for the DBS companies, convenient for families or multi-room setups, and allows easier competition with cable. It makes sense. Just not for everybody.


It's usually safe to talk honestly and openly with people because they typically are not really listening anyway.

#21 OFFLINE   Rich

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Posted 24 August 2014 - 12:28 PM

Interesting. Do we have any evidence, even anecdotal, that the 100's don't hold up as well?

 

If not, it looks like the death knell for the standalone DVR, or at least the beginning of the end. They will probably use the remaining stock to service old non-swm holdouts like me, replacing failed units. I just got my first HR24 in May.

 

A server/client protocol is much cheaper for the DBS companies, convenient for families or multi-room setups, and allows easier competition with cable. It makes sense. Just not for everybody.

 

No, but they are much cheaper than the other two models.  I haven't had any problems with my 24-100s.

 

It's surely the end of the 24 series of DVRs.  Once you see a 100, that's the end of the run.

 

Rich



#22 OFFLINE   slice1900

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Posted 24 August 2014 - 01:44 PM

They may be getting rid of standalone DVRs (other than Genie obviously) in favor of receivers that can be upgraded with the addition to an external hard drive. They said in an earnings call last they'd be bringing this capability (they called it "Lego") that they're already using in Latin America to the US market. Whether this can be done with existing receivers or would require a new model, whether the end user or Directv supplies the hard drive, how many tuners it would support, who knows.

 

With the Genie gaining more and more penetration, the need for old school dual tuner DVRs has probably diminished greatly. Sure, there are guys like Rich and SWM holdouts like TomCat who still want/need them, but most typical Directv customers are happy with a Genie plus clients and/or receivers. They get a free Genie when they sign up, but would have to pay for a DVR, so unless they feel a need to have a separate second DVR most won't bother. The number of DVRs Directv has need of probably declines every month.

 

So after all the older models are non-recoverable, maybe they still have more coming back than they are refurbishing and sending back out, and the warehouse is filling up. If one model has a slightly higher failure rate, even if that rate isn't crazy high, that's the one they'd choose to make non-recoverable.


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#23 OFFLINE   peds48

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Posted 24 August 2014 - 02:14 PM

I just called ACT and confirmed that the 24-500s and 24-200s are recoverable and the 24-100s aren't.

 

Rich  

Yep, I said that awhile ago!  I get “confirmations” from DirecTV® directly  :rotfl:


Here’s to the crazy ones.
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The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#24 OFFLINE   Scott Kocourek

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Posted 25 August 2014 - 05:16 AM

Title changed to HR24-100


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#25 OFFLINE   RoyGBiv

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Posted 25 August 2014 - 07:59 AM

Yep, I said that awhile ago!  I get “confirmations” from DirecTV® directly  :rotfl:

I had an HR24-500 go bad about 2 months ago.  They told me they didn't want it back, and even though I've kept it for insurance in case they decide to charge me for not returning it, so far they haven't.

 

SMK






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