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Guest Message by DevFuse

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Can I suspend 10 months a year?


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22 replies to this topic

#1 OFFLINE   lokar

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Posted 22 August 2014 - 10:24 AM

So I suspended my account last month and have been getting along just fine with OTA and an Amazon Prime subscription.  I really love the NHL playoffs and soccer's Champions League final rounds though.  As I understand it, you can only suspend an account 6 months a year and I would like to suspend my account for 8-9 months a year.  I have an HR20 that I gather would not be recovered if I canceled D* completely so can I just cancel every year and sign up for a few months a year?  Why does D* cap suspensions at 6 months, if a person is out of contract and has non-recoverable equipment it shouldn't matter how long they want to suspend for.



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#2 OFFLINE   Go Beavs

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Posted 22 August 2014 - 11:06 AM

If you cancel and sign back up, expect a two year contract.


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#3 OFFLINE   billsharpe

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Posted 22 August 2014 - 11:29 AM

I think a six-month cap on suspensions is pretty reasonable.


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#4 OFFLINE   Devo1237

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Posted 22 August 2014 - 11:35 AM

If you cancel and sign back up, expect a two year contract.

Do they require a contract even if there is no new equipment/install needed?  Assuming you pay the full package rates, that is.



#5 OFFLINE   lokar

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Posted 22 August 2014 - 11:44 AM

Do they require a contract even if there is no new equipment/install needed?  Assuming you pay the full package rates, that is.

I guess that's the question I am really asking here.  If they do require a contract when there is no new equipment/install needed, I may just cut the cord completely as I think that would be ridiculous and completely unjustified.



#6 OFFLINE   RBA

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Posted 22 August 2014 - 12:23 PM

ASK DIRECTV?



#7 OFFLINE   Go Beavs

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Posted 22 August 2014 - 12:47 PM

Do they require a contract even if there is no new equipment/install needed?  Assuming you pay the full package rates, that is.

 

In the past, there may have been cases that didn't require a contract but now I think all "new installs" carry a contract.

 

I'm not 100% sure though. I'd bet there are some members here who do know the answer.


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#8 OFFLINE   PCampbell

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Posted 22 August 2014 - 01:47 PM

They use to let me call back at the end of six months and add a month but now its six months only. If the receivers are owned there should be no contract but call to be sure.


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#9 OFFLINE   SomeRandomIdiot

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Posted 22 August 2014 - 03:13 PM

So I suspended my account last month and have been getting along just fine with OTA and an Amazon Prime subscription.  I really love the NHL playoffs and soccer's Champions League final rounds though.  As I understand it, you can only suspend an account 6 months a year and I would like to suspend my account for 8-9 months a year.  I have an HR20 that I gather would not be recovered if I canceled D* completely so can I just cancel every year and sign up for a few months a year?  Why does D* cap suspensions at 6 months, if a person is out of contract and has non-recoverable equipment it shouldn't matter how long they want to suspend for.

 

They are not recovering HR20s any longer.

 

Apparently they are not even recovering some HR24s.


Edited by SomeRandomIdiot, 22 August 2014 - 03:14 PM.


#10 OFFLINE   harsh

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Posted 22 August 2014 - 04:08 PM

The suspension rules are abundantly clear:

Requirements for putting your service on hold.

Zero balance on your bill
Customers with only 1 account are allowed a maximum of 2 suspend requests every 12 months
Customers with 2 or more accounts are allowed a maximum of 4 suspend requests per account every 12 months
Total time with service suspended per 12 month period cannot exceed 6 months
The minimum time for an account suspend is 30 days

Additional reminders about putting your service on suspension:

Service agreements are extended for the amount of time the account is in suspension. For example: Your service agreement expires in June, but then you suspended the account for 4 months. The updated service agreement now ends in October
Recurring or promotional credits don't get extended. For example: You currently have 6 months left of a $10 for 12 months credits offer, but suspend your account for 2 months. You will forfeit the credits during the time in suspend. Your account will receive the remaining 4 months of credits when it is reinstated from suspension
If there is an active sports subscription installment payment on the account, any remaining multi-pay charges are billed to your account when it's reinstated from suspension even if the season has ended.


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#11 OFFLINE   harsh

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Posted 22 August 2014 - 04:12 PM

If you cancel and sign back up, expect a two year contract.

The other side of this axe is that you cannot open a new account without leasing at least one piece of equipment.

I've heard the re-virgination process may be possible in less than 12 months now but the commit on the leased receiver is going to foul EVERYTHING up.

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#12 OFFLINE   slice1900

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Posted 22 August 2014 - 08:47 PM

There's not much profit for Directv in a customer that's only active two months a year, it would take a long time to recover the cost of the install, providing equipment that sits idle most of the year (or recovering it and providing new equipment every year) and having CSRs deal with the customer starting/stopping service.

 

So it is easy to understand why they simply don't allow it.


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#13 OFFLINE   harsh

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Posted 23 August 2014 - 08:34 AM

There's not much profit for Directv in a customer that's only active two months a year, it would take a long time to recover the cost of the install, providing equipment that sits idle most of the year (or recovering it and providing new equipment every year) and having CSRs deal with the customer starting/stopping service.

Of course they're also guaranteed that said customer will be theirs for 12 years to fulfill the programming commitment.

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#14 OFFLINE   yosoyellobo

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Posted 23 August 2014 - 08:41 AM

Of course they're also guaranteed that said customer will be theirs for 12 years to fulfill the programming commitment.


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#15 OFFLINE   slice1900

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Posted 23 August 2014 - 10:42 AM

Of course they're also guaranteed that said customer will be theirs for 12 years to fulfill the programming commitment.

 

I don't think they want that customer for 12 years, because the profit on service for only two months out of the year doesn't make up for all the hassles I outlined. Not to mention that in 12 years there will be technology changes. Imagine a customer today who has been with Directv since 2002. They could conceivably have had their dish upgraded four times: from 18" round to triple sat to AT9 to Slimline to SWM, five installer visits for a customer that only pays them two months a year.


Edited by slice1900, 23 August 2014 - 10:42 AM.

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#16 OFFLINE   harsh

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Posted 23 August 2014 - 04:09 PM

They could conceivably have had their dish upgraded four times: from 18" round to triple sat to AT9 to Slimline to SWM, five installer visits for a customer that only pays them two months a year.

The customer would likely have to pay for each visit. It would take them a few years just to become eligible for the maintenance plan.

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#17 OFFLINE   bidger

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Posted 23 August 2014 - 05:05 PM

I can't help but think that if you can do without pay TV for 10 months out of the calendar year, do you really need the other 2? Even if it's just to follow a Sport, does any have a season that short?


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#18 OFFLINE   James Long

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Posted 23 August 2014 - 05:47 PM

I can't help but think that if you can do without pay TV for 10 months out of the calendar year, do you really need the other 2? Even if it's just to follow a Sport, does any have a season that short?


Seasons are longer than a couple of months ... but if all one cares about is the final few games a couple of months would work. The thread starter mentioned "the NHL playoffs and soccer's Champions League final rounds". March madness would be another good time to get a subscription so one could see the games only on "cable" leading up to broadcast TV finales.
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#19 OFFLINE   lokar

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Posted 26 August 2014 - 12:14 PM

I can certainly see why D* would not want to invest in hardware for a customer who is only active 3 months a year.   But in my case, I am out of contract, I still have my original install dish and equipment from 8 years ago.  The equipment is so old that D* does not bother recovering it anymore.  If I paid full price for my service for the months I am active which I am fully willing to do, I don't see how D* loses anything with me doing this.  I guess I will just call and see if they will agree with me or not, I will post back here so everyone can know what their policy is on situations like this.



#20 OFFLINE   RACJ2

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Posted 27 August 2014 - 12:09 PM

They do spell the rules out fairly clearly in the help section (see below).   If you are willing to pay for 3 months total, you might try this.  Suspending service for 6 months, then pay for 1 month.  Call back the next month to ask for it to be suspended for 3 months.  Maybe they wouldn't look in the history to see if you already suspended in the past.  At least it would be worth a try.

 

Current requirements for putting your service on hold:

 
Zero balance on your bill
Customers with only 1 account are allowed a maximum of 2 suspend requests every 12 months
Customers with 2 or more accounts are allowed a maximum of 4 suspend requests per account every 12 months
Total time with service suspended per 12 month period cannot exceed 6 months
The minimum time for an account suspend is 30 days

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