The most bizarre problem that I have ever encountered with television reception EVER!
I have a 2 year old DTV account. My equipment is:
I have a 2 year old fairly expensive Panasonic 55” plasma, a high end Samsung 40” LED that is about 3 ½ years old, and very nice Samsung 32” LCD, which is now about 6 years old. All of these sets had impeccable picture, and especially the plasma. The plasma set’s picture was beyond impeccable. The LED picture was superior. The LCD picture was very good. All are on fairly expensive surge protectors.
I live in a rural area. There are zero obstructions that would cause poor reception or signal. No trees or buildings blocking the dish.
Tuesday AM - August 11, 2014
The color and depth perception in all three TV's in home became distorted “at the same time”.
Over the course of several hours I attempted to adjust the color and depth perception on all of the sets, but even those changes where not producing the quality of picture that were previously common.
I assume that for all 3 sets to have significant color and quality picture problems - at the same time - there was some transmission equipment or cable connection failure.
I called DirecTV customer service.
After spending a lengthy amount of time on the phone with DirecTV going over settings on each of the three televisions sand receivers. I didn’t make any meaningful changes to the settings to any TV or receiver. Nor did any of the minor changes make any impact on the quality of the picture.
Following the call, I again attempted to restore color settings to all three sets. I still wasn’t able to get the color and picture quality as they had originally always been, but was able to make the pictures substantially better.
All three television set’s pictures once again reverted back to dull, non-consistent colors, which changed from channel to channel. There was a total loss of depth perception. No adjustments could maintain a sustainable picture quality.
Ultimately, the picture qualities on High Definition Channels were worse than Standard Definition Channels.
Wednesday AM – August 12, 2014
I contacted DirecTV again. We discussed all of the diagnostics done the previous day and it was decided a home call by a technician was necessary.
Friday Noon - August 15, 2014.
The first test the tech conducted was to check signal strength displayed on the main receiver. Each transponder signal was degraded. The various transponder strengths ranged from low 70’s to mid 80’s. But oddly - the signal levels were actively fluctuating as we watched the TV screen. Across each of the 5 or so rows of numbers, they would randomly and continuously rise and fall.
The tech appeared to be very knowledgeable. He worked methodically was very thorough. He inspected and tested the dish aim, examined all cable connectors. He closely examined the connectors at the power splitter.
The tech changed the SWM power adapter, the LNB on the dish, and changed out all couplings and connectors on all outdoor wiring with "weather proof connectors". The tech did other types of update service to equipment.
After the tech did the service work – the signal test strengths ranged between 98 and 100 signal strength across all 32 transponders.
HOWEVER, picture quality was still not the same fantastic depth perception with the original rich, balanced color.
The tech said that he was only responsible for ensuring signal strength was at a given range. But he went beyond the call of duty to try to restore picture quality to their original state.
Despite everything the tech did improve the color - but even he could see that nothing he was doing would sustain color adjustment.
I tried adjusting color on all TV's once again. I was able to get close to where the pictures were. BUT I wake up on Saturday - and all color calibrations had again failed.
I've sense used "Spears and Munsil" calibrating disc several times and nothing works
I can't even fathom how such a problem is possible.
I don't have a clue. Thanks.