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Guest Message by DevFuse

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HR23-700 Dead ?


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10 replies to this topic

#1 OFFLINE   thekochs

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Posted 31 August 2014 - 02:45 PM

OK...been awhile since I've been here.

I have three HR23-700s and working great forever.....connected to Whole-Home.

Today I cam home and one of the three appeared dead.....no lights, no nothing.

I unplugged and left for 10+ minutes and plugged back in....nothing.

I tried pushing/holding power button on front....nothing.

Any ideas ?.......and HARD reset secret key combo to try ?

 

I do have the monthly maintenance (DIRECTV Protection Plan Monthly) so I guess next steps is to call DirectTV and have them replace the box ? Any guidance I'd appreciate.

Also, what box will I get ?


Input/Source Equipment
DirecTV Slimline 3-SWM Dish, (3x) HR23-700 w/DECA
Sony DVD DVP-NC85H/B Carousel
Samsung BDP1500 BluRay

Output Display Equipment
Sony VPL-HS20 PJ (1368x768) => Vutec 110" Screen
Samsung 63" Plasma HP-S6373 (1368x768)
Samsung 32" TFT LN-T3243H LCD TV (1368x768)
Sharp 37" TFT LC37D43U LCD TV (1368x768)

A/V Equipment
Yamaha RX-V650 Receiver
VideoStorm CMX84 8x4 Video/Audio Matrix Switch
http://www.video-sto....asp?prod=CMX84

...Ads Help To Support This SIte...

#2 OFFLINE   PCampbell

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Posted 31 August 2014 - 02:48 PM

Lucky you, HR23 are slow. You may get an HR24, they are much faster. Cant say for sure.


DirecTV since 1996

Slimline 5
HR24-100
HR24-500
HR24-500

H24-700
ATT uverse internet


#3 OFFLINE   thekochs

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Posted 31 August 2014 - 02:56 PM

No other secrets to try to make 100% sure it is truly dead ?


Input/Source Equipment
DirecTV Slimline 3-SWM Dish, (3x) HR23-700 w/DECA
Sony DVD DVP-NC85H/B Carousel
Samsung BDP1500 BluRay

Output Display Equipment
Sony VPL-HS20 PJ (1368x768) => Vutec 110" Screen
Samsung 63" Plasma HP-S6373 (1368x768)
Samsung 32" TFT LN-T3243H LCD TV (1368x768)
Sharp 37" TFT LC37D43U LCD TV (1368x768)

A/V Equipment
Yamaha RX-V650 Receiver
VideoStorm CMX84 8x4 Video/Audio Matrix Switch
http://www.video-sto....asp?prod=CMX84

#4 ONLINE   Laxguy

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Posted 31 August 2014 - 03:15 PM

Give it overnight? Make sure the breaker to that outlet hasn't popped?

Imprecations to the STB Gods? 


"Laxguy" means a guy who loves lacrosse.

#5 OFFLINE   jimmie57

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Posted 31 August 2014 - 10:27 PM

OK...been awhile since I've been here.

I have three HR23-700s and working great forever.....connected to Whole-Home.

Today I cam home and one of the three appeared dead.....no lights, no nothing.

I unplugged and left for 10+ minutes and plugged back in....nothing.

I tried pushing/holding power button on front....nothing.

Any ideas ?.......and HARD reset secret key combo to try ?

 

I do have the monthly maintenance (DIRECTV Protection Plan Monthly) so I guess next steps is to call DirectTV and have them replace the box ? Any guidance I'd appreciate.

Also, what box will I get ?

I had one do that exact same thing. It is truly dead. I have seen posts where the person got another HR23 for the replacement. Hopefully you will get an HR24 like I did when mine died.


DirecTV customer since 1996 - Current :Slimline 3 SWM,   HR24-100 HDMI to 32" Sharp LED,
HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#6 OFFLINE   mickat

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Posted 01 September 2014 - 08:52 AM

Just had an HR21 die last week and Directv sent me a HR23 refub.



#7 OFFLINE   TANK

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Posted 01 September 2014 - 09:24 AM

OK...been awhile since I've been here.

I have three HR23-700s and working great forever.....connected to Whole-Home.

Today I cam home and one of the three appeared dead.....no lights, no nothing.

I unplugged and left for 10+ minutes and plugged back in....nothing.

I tried pushing/holding power button on front....nothing.

Any ideas ?.......and HARD reset secret key combo to try ?

 

I do have the monthly maintenance (DIRECTV Protection Plan Monthly) so I guess next steps is to call DirectTV and have them replace the box ? Any guidance I'd appreciate.

Also, what box will I get ?

Mine did the same thing. Someone said the power supply died. I got upgraded to a Genie.



#8 OFFLINE   Rich

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Posted 02 September 2014 - 10:54 AM

OK...been awhile since I've been here.

I have three HR23-700s and working great forever.....connected to Whole-Home.

Today I cam home and one of the three appeared dead.....no lights, no nothing.

I unplugged and left for 10+ minutes and plugged back in....nothing.

I tried pushing/holding power button on front....nothing.

Any ideas ?.......and HARD reset secret key combo to try ?

 

I do have the monthly maintenance (DIRECTV Protection Plan Monthly) so I guess next steps is to call DirectTV and have them replace the box ? Any guidance I'd appreciate.

Also, what box will I get ?

 

Sounds like your power supply is shot.  Good opportunity to get a 24, but if you own it, you can fix it.

 

Rich



#9 OFFLINE   codespy

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Posted 16 September 2014 - 12:32 PM

Just had an HR21 die last week and Directv sent me a HR23 refub.

 

Same here....my Sister's HR21 died the other day and they just sent the turtle to her too (a refurb HR23-700, the worst of all models imho).  Begged for a HR24 to no avail.


11 DirecTV HD-DVR's including a Genie and GenieGO


#10 OFFLINE   codespy

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Posted 20 September 2014 - 09:11 PM

I had one do that exact same thing. It is truly dead. I have seen posts where the person got another HR23 for the replacement. Hopefully you will get an HR24 like I did when mine died.


As noted earlier, I (my sister) got a HR23 as a replacement too this week after requesting a HR24 as replacement under protection plan. I then called DirecTV again, and requested a replacement receiver with Voice Command feature with results that show on TV (which is only HR24 and later). Today I received a HR24 via Fed Ex, and for some goofy reason, a second box containing a HR23-700 receiver, with a recovery kit in both boxes. They told me to keep the original HR21 that died, now what do I do? 2 recovery kits but only 1 receiver to send back.....confused. I have a bad feeling about this......


Sent from my iPhone

11 DirecTV HD-DVR's including a Genie and GenieGO


#11 OFFLINE   Rich

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Posted 21 September 2014 - 11:03 AM

As noted earlier, I (my sister) got a HR23 as a replacement too this week after requesting a HR24 as replacement under protection plan. I then called DirecTV again, and requested a replacement receiver with Voice Command feature with results that show on TV (which is only HR24 and later). Today I received a HR24 via Fed Ex, and for some goofy reason, a second box containing a HR23-700 receiver, with a recovery kit in both boxes. They told me to keep the original HR21 that died, now what do I do? 2 recovery kits but only 1 receiver to send back.....confused. I have a bad feeling about this......


Sent from my iPhone

 

Do what you can with what you have and don't discard any HRs.  Sooner or later, they'll either send you a return box or bill you for the HR.  You can then call Retention and tell them politely what D* has put you thru and you'll get all kinds of goodies.  I love it when they screw things up.

 

Rich






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