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Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

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Guest Message by DevFuse

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Great Service from DirecTv

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1 reply to this topic

#1 OFFLINE   tds4182



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  • 201 posts
Joined: Jul 17, 2003

Posted 13 September 2004 - 07:46 PM

My remote control on my HD Tivo started to have problems. After replacing the batteries and conducting other checks I pretty much determined that the circuit board must be going bad.

I called DirecTv and was referred to one of their level 2 techs and he agreed that the board was probably the culprit. He took my info and I received a new remote (free of charge) the next afternoon via FedEx.

This was great service from the tech and I really appreciate his willingness to help.

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#2 OFFLINE   mini1



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  • 884 posts
Joined: Jan 25, 2004

Posted 14 September 2004 - 09:53 AM

good to hear!

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