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Guest Message by DevFuse

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Great Service from DirecTv

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1 reply to this topic

#1 OFFLINE   tds4182



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Joined: Jul 17, 2003

Posted 13 September 2004 - 07:46 PM

My remote control on my HD Tivo started to have problems. After replacing the batteries and conducting other checks I pretty much determined that the circuit board must be going bad.

I called DirecTv and was referred to one of their level 2 techs and he agreed that the board was probably the culprit. He took my info and I received a new remote (free of charge) the next afternoon via FedEx.

This was great service from the tech and I really appreciate his willingness to help.

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#2 OFFLINE   mini1



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Joined: Jan 25, 2004

Posted 14 September 2004 - 09:53 AM

good to hear!

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