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Guest Message by DevFuse

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Latest Customer Service story


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4 replies to this topic

#1 OFFLINE   obrienaj

obrienaj

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Joined: Apr 07, 2004

Posted 06 April 2005 - 07:25 PM

Here's an interesting line from Customer Service.

I arrived home today to find all my channels in red. I called DISH and they explained via pre-recorded message that my service had been interupted because of non-payment. 30 minutes later I figured out how to get a live person (a live person is no longer a listed option when you call). They reveiwed my account and determined that they had made a mistake. I had $200 credit to my account and the rep claimed that their computer automatically terminates services for someone who has not paid in 60 days. They claim that their computer has no way of figuring out if the person did not pay because they owed nothing or because they owed money. Sounds like a tall story to me.

They re-connected me .
Andy.

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#2 OFFLINE   gdarwin

gdarwin

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Joined: Jan 31, 2005

Posted 06 April 2005 - 08:44 PM

Here's an interesting line from Customer Service.

I arrived home today to find all my channels in red. I called DISH and they explained via pre-recorded message that my service had been interupted because of non-payment. 30 minutes later I figured out how to get a live person (a live person is no longer a listed option when you call). They reveiwed my account and determined that they had made a mistake. I had $200 credit to my account and the rep claimed that their computer automatically terminates services for someone who has not paid in 60 days. They claim that their computer has no way of figuring out if the person did not pay because they owed nothing or because they owed money. Sounds like a tall story to me.

They re-connected me .


Tonight tryed to order PPV onlne and it did not take... Phoned in on the PPV special number and punced in the channel number to order and the system sent me to customer service stating it could not authorize the purchase.... When the CSR came on they could not find anything wrong with my account... I asked them to go ahead and purchase the movie... They told me it would cost $5.00 for them to order the movie... I hung up telling them I would hook up a phone line to the receiver.

I wanted to have the movie feed to all receivers...

G.

#3 OFFLINE   JM Anthony

JM Anthony

    Child of the 60's

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Joined: Nov 16, 2003

Posted 06 April 2005 - 08:56 PM

So a while back, my wife and I order a PPV on Sturgis. We're thinking it's about all of the cool motorcycles, that sort of stuff. We watched for about 45 min. and it was little more than soft porn and lousy music. Contacted E* and they credited our account for the charge pronto.

More and more businesses are looking for ways to reduce their administrative costs through automation. Sometimes it works, sometimes it doesn't. The moment of truth occurs when you contact them - do they get it fixed quickly or do they screw around with you.

Check the Voom forum for the problems I had cancelling our service last summer if you want to read a real horror story. I spoke repeatedly with their CSR's and they flat out lied to me, took my money, and I had to dispute charges through my credit card bank, our state attorney general's office, as well as a letter to Dolan. This went on for months after their equipment had been returned to them.
John Anthony
and Gus, the 22# Wonder Cat
E* since ‘96

#4 OFFLINE   boba

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Joined: May 23, 2003

Posted 07 April 2005 - 09:18 PM

I didn't have a bill for over 18 months, I was using up my club dish credits, after I switched to Directv. The only thing I learned out of it is DISH won't pay you for the credits and DIRECTV is much better than DISH.

#5 OFFLINE   Dish Dude

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Joined: Mar 13, 2005

Posted 08 April 2005 - 08:08 PM

:nono2: :nono2: everyone makes mistakes, the IRS 2 years ago put my payment in someone else's account, I don't want to go into that 6 month struggle or I will start drinking again




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