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Low/lost signal during the daytime
Posted 17 July 2005 - 11:56 PM
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Posted 18 July 2005 - 05:21 PM
Posted 18 July 2005 - 05:34 PM
Posted 18 July 2005 - 09:54 PM
Oh I'm sure that's it. Well, except for the fact that there aren't any trees there and it goes away when I cool down the LNB with a water hose. Other then that, you have a good point.
Umm.. Isn't this usually caused by trees moving slightly to catch some rays during the day? Try doing a little trimming in your backyard before bugging DishNetwork.
Trees move some during the day. They don't move so much that it goes away day after a day, only during the day, and only for specific times.
For me, my signal strength is 80 for 121 (the problem LNB). Originally a check switch would always detect both polarities. But during the last two days during the outage period, it will only detect the odd polarity. Between 8-9 it goes out and use to come back around 5-6 (+/- an hour or two depending on the weather). Yesterday and today it went out for good overnight although it appears to have come back on right now. A storm did come through and caused a massive drop in temperature in a very short period (-25 degrees in less then 10 minutes).
My receiver is a 510. My dish is a metal 121 superdish and only the 121 LNB is failing. Both were installed approximately Feb of 2004. I've been having this problem since around June 26th.
I have a friend that is having very similar problems. Same timeframe for install and problems. Same dish. They have two 301 receivers though.
Good luck with Dish to acknowledge a problem. A handful out of a 10 million installs isn't a problem. Statistically it's almost guaranteed that there would be even more people having this problem then what we know of. Just suck it up and pay the $35 to have it fixed. My service call is scheduled for Friday morning. I might have to postpone hooking up my new 522 until after that call...
Posted 18 July 2005 - 10:47 PM
New LNB took care of it each time. I payed.
Posted 19 July 2005 - 08:36 AM
Posted 19 July 2005 - 12:07 PM
By the way, cooling the dish with water helps, so it is definitely temperature issues.
Posted 19 July 2005 - 01:06 PM
The BBB is a useless organization for complaint resolution. All Dish would have to do, if they even care about it, is to tell the BBB that they are investigating the claim and turn around and deny the claim for it to be "resolved".
I'll had to file a complaint to BBB, if Dish will not return me my money.
Posted 19 July 2005 - 01:21 PM
Posted 24 July 2005 - 01:31 PM
Not meaning to steal Scott's thunder but he mentions here that Dish might be aware of faulty FSS lnbs, possibly with P310, P311, & P312 lot numbers. Some service centers are swapping the assemblies he says. Take it with a grain of NaCl as I don't think it's confirmed yet.
How or where can one determine lot numbers, is it written on the lnb assembly somewhere.
Posted 24 July 2005 - 11:49 PM
Heat sinks are the #1 reason for recalled equipment, the only known LNB that was fully deployed before a recall took force was the Channell Master DP Twin LNB, most often indicated with a C lot number and the "port" side was curved instead of flat.
Most recalls happen before very many of the LNB's go out.
edit: The only known LNB (known to me)
Posted 25 July 2005 - 12:16 AM
The last time I talked to Dish Network about a problem with their stuff their advanced technician claimed that they dont have bad refurb receivers, that there is nothing wrong with them. She was stubborn and hard to talk to even though I had three receivers go bad (two refurbs) insisting it was something else than a receiver going bad. I am about fed up with Dish Network's reliability issues and them wanting to blame me as if I do not know what I am doing after doing this type of work for almost 7 years.
Dish Network needs to do something about this before they lose a lot of subscribers to DirecTv which do not need such expensive hardware, such large dishes, big external switches sensitive to moisture and such complex setups to get the local channels.
I have to agree with Gary again
Posted 25 July 2005 - 12:32 AM
Oh, and DTV has some horrid sense of humor with their local rollout in Waco, wanna talk about nightmare local setups try a two dish DTV solution. Neither Dish or DTV has a good idea when it comes to "2nd dish" local solutions, but both do what is necessary to provide locals *now* not in 2007.
And on a plus note, Superdish signals last longer in the rain - much longer.
Posted 25 July 2005 - 06:39 AM
Most of the time the lot number is in the bottom right hand corner of the "port" side of the LNB, if it were attached to a dish it would be right above the 110 marker on the plastic Y piece.
Thanks, I was trying to locate the lot number on a superdish lnb set up, I see where the individual lnb's have lot numbers, but is there a lot number for the assembly, i.e., where would I find 311 if I had one.
Posted 25 July 2005 - 07:22 AM
Posted 25 July 2005 - 10:36 AM
This receiver is one of two in my household (my other is a DVR 522). I have a Superdish. I have no similar problems with loosing my signal on the 522 (except for the normal rain-fade during heavy thunderstorms).
Unplugging the 311 and waiting a few minutes always resolves the problem. However, it's time consuming because I have to do wait for it to acquire the signal, and then do a switch test to force a guide update so that my locals are acquired.
Since SBC is my service provider, I have to call for service (though I suspect that Dish agents actually take the calls). I prefer sending an e-mail with a detailed explanation of the problem; however, SBC always responds by e-mail that I have to call because of the technical nature of the problem.
Maybe so, but it's an aggravation to sort your way through the SBC phone maze of options. Beware of the pitfalls that lie ahead if you choose the wrong option! !danger: You may find yourself pleading for Dish tech support with an SBC DSL tech support agent in India who doesn't speak English. "Dish? No sir, we don't sell dishes. Did you try resetting your modem?" Arrghhhh! :icon_dumm
Posted 25 July 2005 - 12:12 PM
Posted 25 July 2005 - 10:01 PM
I have to agree with Gary again
Posted 26 July 2005 - 12:58 AM
I love my superdish, and wouldnt go back to a Dish500 for anything, but I live in a M/C market (148) so still have to have another dish for that.