Newest developments for my upgrade.
Tier 2 Tech Support - 800-695-9251.
Just called to check on my upgrade date change and they were no help, transferred me to Installation support. They were unable to find any of my info thru order #,phone # or account #, asked to speak to a supervisor. Super explained that order was "frozen" 24-48 before they could access it to request change of date. I submitted my preference of 12/17 a.m. appt. and they will attempt that for me when order is "unfrozen" and will call to confirm or try another date/time. Another 20 minutes of phone time wasted.
Contacted D* installation support on 12/11 after not hearing back from anyone. Asked to confirm my upgrade status and date for this to happen. Suprise !!!
There was no date assigned , but they did have all they other info about equipment and no charges. I am now scheduled for 1/7/06 at my request.
Called D* today to confirm all info again based on past experiences. Still scheduled for 1/7. Confirmed that MASTEC - Advanced Technologies 1-877-889-7880 will do the upgrade. Contact MASTEC to confirm and inform them to note on ticket that I currently have a pole mount and to make sure tech has materials in case there is a issue with line of sight for new dish/satellites. They noted and gave me # to dispatch to confirm (540-545-8815). Dispatch had all info noted on the job #.
This is getting stranger all the time in dealing with D*. Hopefully all I have to worry about is the weather on that date. Stay tuned.
"If it weren't for bad luck I"d have no luck at all."