Same experience that I had--tech. had a meter in my case, but didn't bother with the precision alignment settings on the dish at all. Given these experineces, I see no reason why this dish is not a "self-install". I have the installation instructions for the dish and it clearly says "Use of a DirecTV receiver as a signal meter for antenna alignment is not an acceptable method for peaking the antenna."
Just finished registering a complaint with D* about the shoddy support being provided by MASTEC. Explained my concerns about training, equipment and poor service in general and not the way to start off a relationship as a new customer. I was assured that these are very valid concerns and would not be glossed over. Brought up the subject of self install and was told " but then the system would not be warranted for 90 days as it is now". DUH ??? Like I have all the time in the world to take off from work to get something corrected that shouldn't have occured in the first place ?
Everyone who experiences less than professional work from MASTEC (or any other
company providing D* support) should make it a point to register a complaint with D*. Contact Technical Support (yea I know it can be a pain to get thru the IVR system) and ask to speak to a senior tech rep. Voice your concerns and displeasure. If they don't know, then nothing will ever be done to correct the problem. I know that it sounds like a waste of time but what have you got to loose? I for one am tired of the run around.
For all those who are inclined there is a good instructional video on new 5 LNB installation and alignment at www.solidsignal.com. I plan on purchasing the Acutrac22 Pro signal meter for my own use in the future and follow the video instuctions. It has to be cheaper in the long run vice missing work or using vacation time for these idiots.
" I'm mad as hell and I'm not going to take it anymore! "
Peter Finch in Network