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Guest Message by DevFuse

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MPEG4 in D.C. area


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101 replies to this topic

#101 OFFLINE   theandies

theandies

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Joined: Feb 08, 2006

Posted 08 March 2006 - 05:15 AM

I've had the MPEG4 dish and the H20 for about a month now. The only problem I had with D* is I ordered the service through their internet site and the tech had all the proper equipment when he arrived but the work order stated that I did not want to receive locals on the Dish. The installation company would not let the tech install the equipment until D* gave him the OK. I had to call D* while the tech was standing in my living room and everything was going good until the D* CS said "when would you like schedule your installation?" I said NOW and the CS told me that they could not schedule it for that day :nono: I was pissed. I told the CS that they tech is right here and he said that they still couln't do it. I talked to the CSR's supervisor and she streightend everything out after an hour on the phone. There is also a $99 fee for the MPEG4 dish that she waived. Keep on them and don't take no for an answer.

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#102 OFFLINE   LiQiCE

LiQiCE

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Joined: Feb 13, 2006

Posted 08 March 2006 - 04:40 PM

I wish I saw this thread earlier. I don't know what company did the installation for me, but I wouldn't be surprised if it was MASTECH ... I already filed a complaint with DirecTV. Here is my story...

February 4th, 2006 - Ordered H20, 5LNB Dish, and OTA Antenna, CSR promised that a new line would be run for the H20, so my D*Tivo which is in the same room wouldn't lose one of its lines. Installation scheduled for February 13th, 2006; 1-5pm. I told the CSR to place a request that the installer call before he arrives so I can leave work to meet him.

February 13th, 2006 - 12pm - Tech calls and says an OTA Antenna is impossible because you can't clip the OTA Antenna onto the 5LNB Dish. Says he will call when he gets close to my house. 12:30pm - Calls back and asks why I'm not home. I rush home to meet him. Tech spends 30 minutes calling D* to cancel the OTA Antenna install. Spends the next 30 mins trying to mount the 5LNB Dish onto the 3LNB Dish mast. Eventually figures out that the 5LNB dish is too heavy. Spends the next hour and a half trying to mount and then align the 5LNB dish. When he gets inside he says he must use a line from my D*Tivo for the H20 because running a 3rd line is "impossible" (that must be his favorite word). Finally finishes up at 5:30pm.

February 14th, 2006 - I call up D* to complain that the installer did not do what he was supposed to. Talk to Tier 2 Tech support and verify that the installer doesn't know what he's doing. Was told an hour and a half to align the 5LNB Dish is much too long. Schedule a new appointment with a HDTV Specialist Technician for February 18th, 2006 from 1pm-5pm.

February 18th, 2006 - Tech calls at 3:30pm to say he will be a little bit late and takes down my cell phone number so he can reach me. At 9:45pm he calls back and says "Do you still want me to come over?" I cancelled the appointment.

February 20th, 2006 - I call to complain, get transferred around 3 times trying to explain my story. Tier 1 Support says they cannot do anything about my 2 Year Commitment which I've agreed to. Supervisor says the same thing. Finally settle for another tech appointment. On March 3rd, 2006, 1pm-5pm.

March 1st, 2006 - I call to complain because my signal keeps fading, especially on Sat 103 (HD Local) channels. Get transferred to Tier 2 Tech Support, wait on hold for 30 minutes and then the system hangs up on me! :mad: Call back, and get to Tier 2 Tech Support. They confirm its not normal and add onto my appointment a re-alignment. They discover my tech appointment is mis-marked as a full upgrade (wtf?).

March 3rd, 2006 - Tech arrives at about 2:30pm. Says he can do everything necessary. By 4:30pm he has added the third line, installed the OTA Roof Antenna (not a ****** clip-on antenna) and diplexed it with a non-MPEG4 line, added a grounding wire from the antenna to the ground (The original installed neglected to do this), re-wired the Satellite dish to prevent the wires from looking fugly, installed 2 posts onto the 5LNB mast so it wouldn't swing in the wind anymore (which was causing the dropouts on HD Locals), and rewired a bad socket I had in another room.

If only the 3rd appt I had was my first appointment.

I was really mad when I got a receipt in the mail saying they charged me $166 for the dish and install but I found out that it is before credits, which balances everything out to $0.00.

In the end, I'm happy but it shouldn't have been this bad.




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