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NY 5-LNB Install...Anyone?


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33 replies to this topic

#21 OFFLINE   Jedk1

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Posted 13 January 2006 - 09:22 AM

RandyShull,

I spoke to the HD Department again, and the guy says that I don't qualify for the upgrade. Then I asked for a Supervisor, and I got a "Resolution Specialist". He said you probably don't have an HD PVR (Tivo) like me. That is why you got it for free ($199 with a $199 rebate). By the way there's a $49 installation charge, and the $15 shipping charge that you mentioned.

I have two HD-Tivos that will need to be upgraded. There are no MPEG-4 HD PVRs yet. He said those will be available in June.

There are 39 markets where they are installing the 5-LNB dish. He says NY is one of the largest, and that's why there is a two week wait.


JedK

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#22 OFFLINE   ScoB

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Posted 13 January 2006 - 09:33 AM

First to JedK:

I asked to speak to the Customer Retention Department after being told by the regular Customer Service Rep that there was a charge for the upgrade. I told them that I had spent well over $1000 for my HD equipment (triple dish and 2 receivers) in less than 1 1/2 years, and that if I had to pay even 5 cents I would immediately siwtch to cable (Cablevison on Long Island is offering free installation, free HD receivers, low monthly rate for the first year, and right now more HD channels in NY - including MSG HD, FSN HD. I also told them that I KNEW of people in the Chicago area that were upgraded for FREE and wanted to know why I would not be offered the same. I have been with them for over 4 years, sub 7 receivers (2 HD), etc.

The HD department to my knowledge really has nothing to do with upgrading hardware, just the technical side of the stuff.

Where exactly do you live that they said you were not eligible? I live on Long Island and I was eligible.

#23 OFFLINE   ScoB

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Posted 13 January 2006 - 09:36 AM

To Randyshull:

To be perfectly honest, I don't personally watch too much TV during the week, most of my viewing is sports on the weekend. I usually get home after dark, so my honest reply is that I have not even taken the time to pull out my ladder to carefully inspect the install work yet, will do so tomorrow. I also will put on the critical eye to PQ during the NFL games - and will report back with my opinions.

Post how your install goes - I am curious.

#24 OFFLINE   Jedk1

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Posted 13 January 2006 - 09:59 AM

First to JedK:

I asked to speak to the Customer Retention Department after being told by the regular Customer Service Rep that there was a charge for the upgrade. I told them that I had spent well over $1000 for my HD equipment (triple dish and 2 receivers) in less than 1 1/2 years, and that if I had to pay even 5 cents I would immediately siwtch to cable (Cablevison on Long Island is offering free installation, free HD receivers, low monthly rate for the first year, and right now more HD channels in NY - including MSG HD, FSN HD. I also told them that I KNEW of people in the Chicago area that were upgraded for FREE and wanted to know why I would not be offered the same. I have been with them for over 4 years, sub 7 receivers (2 HD), etc.

The HD department to my knowledge really has nothing to do with upgrading hardware, just the technical side of the stuff.

Where exactly do you live that they said you were not eligible? I live on Long Island and I was eligible.


I live in Hewlett, NY. I paid $1000 for each of my HD-Tivos. But at this point it doesn't matter. There is no MPEG4 HD DVR.

I will ask for the Customer Retention department. By the way... Verizon FIOS will hopefully soon offer HD over Fiber. If I have to wait until June, I may just switch if FIOS HD is on the way. (but that's a conversation for another thread)

JedK

#25 OFFLINE   ScoB

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Posted 13 January 2006 - 10:09 AM

correct there is no MPEG4 DVR available today.
I have already (as has randyshull) told you what we both believe are reasons to upgrade now - obviously your decision is up to you,

also, seems for sure that everybody is cutting different deals with D* on these upgrades and installs. I can prove to you if I had to that I have been charged ZERO (as in absolutely NOTHING) for 2 H20 receivers and AT9 dish including installation. I have not been charged S&H, NOTHING, NIL, NADA.

Point is - you gotta negotiate your best deal. BTW, if it had ended up being only $14.95 for S&H that would be no big deal either. But I told them I would not pay even 5 cents, I would easily change to cable - they blinked first.

ALso FIOS has only even gotten as far as getting local approval in Massapequa, NY. It is a LOT LONGER timeframe for you to be able to get TV from Verizon in Hewlett. (I am in Wantagh).

#26 OFFLINE   Jedk1

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Posted 13 January 2006 - 10:39 AM

correct there is no MPEG4 DVR available today.
I have already (as has randyshull) told you what we both believe are reasons to upgrade now - obviously your decision is up to you,

I really want to get the upgrade now because of the reasons you and randyshull said, but I'm not going to dump my HD Tivos for this. Thanks for this info. A third HD Television may be on it's way for my house. :) Then I will do this upgrade.

also, seems for sure that everybody is cutting different deals with D* on these upgrades and installs. I can prove to you if I had to that I have been charged ZERO (as in absolutely NOTHING) for 2 H20 receivers and AT9 dish including installation. I have not been charged S&H, NOTHING, NIL, NADA.

Point is - you gotta negotiate your best deal. BTW, if it had ended up being only $14.95 for S&H that would be no big deal either. But I told them I would not pay even 5 cents, I would easily change to cable - they blinked first..

I believe you. I will fight for this when I finally do the upgrade.

ALso FIOS has only even gotten as far as getting local approval in Massapequa, NY. It is a LOT LONGER timeframe for you to be able to get TV from Verizon in Hewlett. (I am in Wantagh).

You're probably right, but Cablevision really stinks.


JedK

#27 OFFLINE   ScoB

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Posted 13 January 2006 - 11:09 AM

Not sure why you would have to give up your current HD Tivos, they will still work in MPEG2 with new dish. You would get a new H20 MPEG4 receiver in addition though.

And yes Cablevision sucks, I hope to never go back - Ijust used that to negotiate.

#28 OFFLINE   Jedk1

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Posted 13 January 2006 - 11:15 AM

Not sure why you would have to give up your current HD Tivos, they will still work in MPEG2 with new dish. You would get a new H20 MPEG4 receiver in addition though.


Where would I put it?

Jed

#29 OFFLINE   ScoB

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Posted 13 January 2006 - 11:22 AM

Do you really need me to asnwer that silly question?

#30 OFFLINE   randyshull

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Posted 13 January 2006 - 02:09 PM

If you read my earlier posts you would have seen that I actually ordered the HD-Tivo with my 5-LNB order. The HD-Tivo will still work with everything that it does now. It however will not work with the new MPEG-4 Programming. This doesn't matter much for us NY subs as our local will still be available with the MPEG-2 format and D* will swap out your HD-Tivo when their MPEG-4 DVR becomes available later 1st Qtr or early 2nd Qtr.

My install is done now. Must play.

#31 OFFLINE   ScoB

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Posted 13 January 2006 - 03:17 PM

The only possible fly in the ointment I see to your plan randyshull is that D* announced this week thateffective MArch 1 they will NOT be selling any new receivers, only leasing them.

Don't quite know what that all means, but it certainly means something or else they wouldn't be changing their buisness model. I guess time will tell, hope it is not bad for us peeps!

Glad your install seemed to go well. Enjoy.

#32 OFFLINE   randyshull

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Posted 14 January 2006 - 08:18 AM

Don't think D*'s lease program will affect the swap out of the new HD-DVRs for existing owners.

#33 OFFLINE   DaveTinNY

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Posted 16 January 2006 - 01:20 PM

I saw the Verizon FIOS truck driving around when I was out getting robbed again at the gas station today. If FIOS is up and running before the 2007 MPEG4 conversion completion, I may jump ship.
Fiber Optics will blow away anything that's out there. Interactivity, HD, Internet speeds, etcetera. Should be very interesting.

#34 OFFLINE   Jedk1

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Posted 17 January 2006 - 07:59 AM

I saw the Verizon FIOS truck driving around when I was out getting robbed again at the gas station today. If FIOS is up and running before the 2007 MPEG4 conversion completion, I may jump ship.
Fiber Optics will blow away anything that's out there. Interactivity, HD, Internet speeds, etcetera. Should be very interesting.


This is getting off topic but, you should know that in our area, Cablevision now has Optimum Online Boost.

Optimum Online Boost offers lightning-fast speed — up to 30Mbps — and premium features designed for a busy lifestyle, whether it's a growing family or a growing home office.

When it comes to astonishing fiber optic speeds, it's Optimum, or it's not.


You may not be able to navigate to this link without logging in:
http://www.optimumon...e=boost_landing

The problem is that compared to Verizon FIOS it's a lot more expensive.
It's an extra $14.95 a month over your regular bill if you don't have Optimum Voice.




JedK




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