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Directv Giveaway


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77 replies to this topic

#26 OFFLINE   Wolffpack

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Posted 01 February 2006 - 07:04 PM

My order went through on the 30th. No delivery date set then, no contact to set one since then. Also no Order Confirmation Number printed on the "Congratulations! Your order is complete" screen. Don't know if I'll get one or not.

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#27 OFFLINE   John Duncan Yoyo

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Posted 02 February 2006 - 12:55 PM

My order went through on the 30th. No delivery date set then, no contact to set one since then. Also no Order Confirmation Number printed on the "Congratulations! Your order is complete" screen. Don't know if I'll get one or not.


No confirmation number is a real bad sign. No confirmation number no order. It's a known problem that you should contact DTV about. <http://www.tivocommu...on#post3736068>

#28 OFFLINE   Wolffpack

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Posted 02 February 2006 - 01:35 PM

Yep, that's the case. No order. Doesn't seem like you can get one through that page either.

#29 OFFLINE   JLucPicard

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Posted 02 February 2006 - 05:49 PM

Here is the repsonse I got from D* when asking to confirm that there is NO two-year (or other period) commitment associated with the offer associated with this thread:

---------------------------------------------------------------------------------------------

Dear Mr. Frame,

Thank you for writing. Thank you for writing. I apologize for any confusion there has been about this offer. There is no programming commitment when the DIRECTV DVR blowout offer for existing customers that you have ordered.

Thanks again for writing and stay tuned to DIRECTV.com for the latest news and information about our services.

Sincerely,

Aaron H
DIRECTV Customer Service

-----------------------------------------------------------------------------------------------------

NO ADDITIONAL COMMITMENT WITH THIS OFFER.

#30 OFFLINE   Wolffpack

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Posted 02 February 2006 - 07:55 PM

That sounds good JLP, but there are still a ton of folks, including me, that can't get by the "system error" message when ordering. Many have, many have not.

With my pessimistic hat on my only comment is "Just like DTV....some things work, some don't".

#31 OFFLINE   bpatt

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Posted 02 February 2006 - 08:47 PM

That sounds good JLP, but there are still a ton of folks, including me, that can't get by the "system error" message when ordering. Many have, many have not.

With my pessimistic hat on my only comment is "Just like DTV....some things work, some don't".


Ditto that. System error, system error.:mad:

#32 OFFLINE   gkamer

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Posted 02 February 2006 - 10:08 PM

I just got an email from Directv telling me that I qualify for a free reconditioned Directv DVR with Tivo. All I have to pay is the shipping. Has anyone else gotten an email on this promo?


You have to be really careful about these "free" just pay shipping/handling... Just because the web page looks offivial doesn't mean squat...

As an exercise to demonstrate to some less computer savy friends, I once made up a bogus ebay email. It took me about 10 minutes to collect all the assorted graphics I wanted to include, put them all together into an "official" looking email from ebay and even disguise the web link. When I was done, you could not tell this email did NOT come from ebay.

If I were you, I would back the email up with a phone call to DirectTV. If they can't confirm it as valid, pass on that puppy.

#33 OFFLINE   freakedout

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Posted 02 February 2006 - 10:26 PM

Just log into your account on DTVs website. Click on Add a dvr link. When you get to the screen that asks if you have a code enter DVR4ME. It will take you to a order screen and complete your order. Can't get more official than that.

#34 OFFLINE   JLucPicard

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Posted 02 February 2006 - 10:58 PM

You have to be really careful about these "free" just pay shipping/handling... Just because the web page looks offivial doesn't mean squat...

As an exercise to demonstrate to some less computer savy friends, I once made up a bogus ebay email. It took me about 10 minutes to collect all the assorted graphics I wanted to include, put them all together into an "official" looking email from ebay and even disguise the web link. When I was done, you could not tell this email did NOT come from ebay.

If I were you, I would back the email up with a phone call to DirectTV. If they can't confirm it as valid, pass on that puppy.


First thing I did before responding to the e-mail was go to D*s web site, logged in, went to the feedback page and explained the e-mail and asked if it was legit. They responded within a day or two that yes, in fact, it was legit. Also, I did not use a link within the e-mail to order. Again, I logged into the web site and went through the ordering process.

Your words are a great cautionary warning that I fully agree with. We need to be careful about these kinds of things. I don't know when I became such a skeptical person, and I'm not thrilled that it came to that, but with the things people are pulling these days I like to think of it more as rightfully cautious than skeptical.

#35 OFFLINE   JLucPicard

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Posted 02 February 2006 - 11:25 PM

That sounds good JLP, but there are still a ton of folks, including me, that can't get by the "system error" message when ordering. Many have, many have not.

With my pessimistic hat on my only comment is "Just like DTV....some things work, some don't".


Ditto that. System error, system error.:mad:


I HATE when that happens.

A couple of questions, in case it might help you or others. Have you ordered through their web site before successfully? And is it possible that it's giving an error because of some firewall programs or something on your system blocking it? (I just read this again after posting this and man, does that sound like a stupid question, sorry)

I know it's a pain where we sit, but has anyone been able to order this over the phone if they were having system problems?

I just now read some of the referenced thread at Tivo Community (after typing the above) but did not read all 9 pages and don't know if this was covered there.

cool..thanks guys! I am out of contract and did not want the additional commitment until I see what all is happening at D* with HD.

I have heard they schedule installation, but some who have ordered just cancel the installation date once they get the receiver. Any advice on this issue?


twohourride,

My installation was scheduled for Friday a.m. (2/3). My unit was delivered to my house via FedEx Ground today (2/2). Installation for me entails just plugging it in and running two lines from an existing multi-switch. No need really for an installer to come out, so I could call and cancel. If there’s more to it than that, it might make sense for an installer to come out. Otherwise, I can see why people would cancel the “install” if the equipment is delivered (unlike new units).

Best of Luck to all who are having trouble.

For the record, I received a Hughes SD-DVR40.

#36 OFFLINE   Wolffpack

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Posted 03 February 2006 - 12:47 AM

Well, go figure. Right now, 11:46 PM MST I got through and it worked.

With my luck I'll get yet another R10 and not one of the little cherries I would like.

#37 OFFLINE   Newshawk

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Posted 03 February 2006 - 01:08 AM

Well, go figure. Right now, 11:46 PM MST I got through and it worked.

With my luck I'll get yet another R10 and not one of the little cherries I would like.

Nope. D* is trying to get rid of all the 40 GB DVRs, so I don't think you'll get a R10.

#38 OFFLINE   John Duncan Yoyo

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Posted 03 February 2006 - 07:22 AM

Nope. D* is trying to get rid of all the 40 GB DVRs, so I don't think you'll get a R10.

People have been given R15s, R10s along with all the different flavors of SD40s. Some Installers have been bringing R15 because they were told only to use them in new installs.

#39 OFFLINE   LeoGetz

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Posted 03 February 2006 - 09:45 AM

I go my Hughes DVR40 yesterday...The installer will be there on the 11th...Mine was refurbished...But at least it will make a good spare if anything happens to my exsiting Tivo's..and I get them to run more cables:)

#40 OFFLINE   Newshawk

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Posted 03 February 2006 - 09:53 AM

People have been given R15s, R10s along with all the different flavors of SD40s. Some Installers have been bringing R15 because they were told only to use them in new installs.

But these are all refurbished 40 GB HDD Tivo units and are drop shipped to the customer, with the installer coming later to do the install. I think we may be talking about two different things here.

#41 OFFLINE   Wolffpack

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Posted 03 February 2006 - 04:14 PM

No, some folks have not had any unit delivered. Only the unit brough out by the installer. Majority are 40GB DTivos but not all.

#42 OFFLINE   stevendsnyder

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Posted 04 February 2006 - 09:12 AM

I received mine on Wednesday via FedEx. An RCA DVR40. Since I was replacing an existing unit(old Sony SAT-B2), I hooked it up myself and cancelled the install date. So far, seems like a decent unit for the $15.00 shipping fee I had to pay.

#43 OFFLINE   crkeehn

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Posted 04 February 2006 - 10:05 AM

I am suspecting that the blowout is tied into the changes in the way DirecTV is handling equipment. Since they are changing to a leasing system, I would suspect that they are dumping all of their previous inventory that can't be leased and would just sit there. Whether that is the rationale or not, it is a great deal for us.

#44 OFFLINE   sickchuck

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Posted 04 February 2006 - 07:08 PM

I just order my 14.95$ special and got the error screen also. I just backed up a couple of screens and resubmited and it went thru fine.
Also on one of the pages it states the you must be home for the fedex driver, how false this is. thru my two r15 replacement deliveries all we got was a drop and run when we were home and saw the truck stop out front.
The boxes even had the d*tv logo on them clearly showing to the world what was sitting on our steps if we were not home.

#45 OFFLINE   bpatt

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Posted 04 February 2006 - 08:19 PM

My order went through this morning finally with no problem. Now I'm just hoping it comes via FedEx and not by installer.

#46 OFFLINE   Wolffpack

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Posted 04 February 2006 - 11:54 PM

I just order my 14.95$ special and got the error screen also. I just backed up a couple of screens and resubmited and it went thru fine.
Also on one of the pages it states the you must be home for the fedex driver, how false this is. thru my two r15 replacement deliveries all we got was a drop and run when we were home and saw the truck stop out front.
The boxes even had the d*tv logo on them clearly showing to the world what was sitting on our steps if we were not home.

If you backed up and then it worked make sure you have an order confirmation number and make sure that shows up in "view order status" under my account. You should also have received an email right away.

The "backup and it works" error had meant the order didn't go through.

#47 OFFLINE   brykc14

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Posted 06 February 2006 - 02:29 AM

I recieved order number after I ordered Friday but the shipping status says shipping Not Applicable when you look it up under info is says ....Not Applicable = Your order did not include a shipment. Did anyone else get this?
Directv 96-99 , Dish Network 99-01, Directv 01- Present

Phillps Series 1 Tivo 1999
Hughes HDR40 2004
R10 2005
R15 2006

#48 OFFLINE   crkeehn

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Posted 06 February 2006 - 12:24 PM

I recieved order number after I ordered Friday but the shipping status says shipping Not Applicable when you look it up under info is says ....Not Applicable = Your order did not include a shipment. Did anyone else get this?


When I ordered, the status showed up in my account as shipped. The following morning, the status had changed to not applicable. I called the customer service number and they gave me a tracking number, it had been shipped and was in the FedEx system, where it still is.

#49 OFFLINE   brykc14

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Posted 06 February 2006 - 05:34 PM

Well I called this morning and they said it wasnt being shipped it was being brought by installer. Has anyone elses been brought by installer
Directv 96-99 , Dish Network 99-01, Directv 01- Present

Phillps Series 1 Tivo 1999
Hughes HDR40 2004
R10 2005
R15 2006

#50 OFFLINE   JLucPicard

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Posted 06 February 2006 - 07:13 PM

Mine was shipped to me but I needed a couple of cable runs tweaked, so I didn't cancel the install. When the installer showed up, his work order said to bring a unit with him - work order was messed up. He had to cancel that work order.

Anyway, it could be that an installer is bringing it or it could be you will get it via FedEx or UPS and the work order wasn't written up right.

Is this going to be a swap out or an additional where cabling work may need to be done? That could have a bearing on how they set things up.




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