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Guest Message by DevFuse

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Where's my programming guide info?


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34 replies to this topic

#26 OFFLINE   socceteer

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Posted 27 February 2006 - 07:15 PM

This is probably the 5th or 6th Thread of this subject.

YES MANY PEOPLE ARE HAVING ON AND OFF PROBLEMS WITH THE GUIDE....mostly "ON".

I actually lost it, I called support , they asked me to unplug the unit and I got it back, then after a few ours I lost it again, Tried unplugging again and it did not work.

Is still say this is a plot to get us to convert to the 622.

I also say that we should all call and request a refund for everyday the problem exist. that may get it fix faster.
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#27 OFFLINE   lujan

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Posted 27 February 2006 - 08:08 PM

I also say that we should all call and request a refund for everyday the problem exist. that may get it fix faster.


I called and the CSR said he was working on the credit but there were phone problems on his end and we were disconnected. I don't know if the credit went through or not. I suppose I will wait until the next statement is available on-line and check then.

#28 OFFLINE   Michael P

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Posted 28 February 2006 - 05:25 PM

I called and the CSR said he was working on the credit but there were phone problems on his end and we were disconnected. I don't know if the credit went through or not. I suppose I will wait until the next statement is available on-line and check then.

Sounds fishy to me......
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#29 OFFLINE   boylehome

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Posted 28 February 2006 - 05:29 PM

Sounds fishy to me......
Hello, hello, Littleton..... crackle pop :blauesaug

It smells fishy too:)

#30 OFFLINE   David_Levin

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Posted 02 March 2006 - 12:15 AM

We're not necessarily going to need a 921 software update to fix this. They obviously changed something in the data stream that has annoyed the 921.

Perhaps it has something to do with the extra Olympics channels and will correct when they go away.


Both of my 921 quides are back. I believe that the temporary universal HD also got turned off today.

Coincidence? We'll have to see if it holds.
Bye Bye 921
Now playing with 2x 622s.

#31 OFFLINE   David_Levin

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Posted 02 March 2006 - 08:47 AM

Well, I shoulda known it wouldn't last.

One of my 921s was back to two days this morning (I didn't check the other).
Bye Bye 921
Now playing with 2x 622s.

#32 OFFLINE   The Guv

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Posted 02 March 2006 - 11:12 AM

I am having this problem also (only 2 days/about 48 hours) of programming listed on the guide.

I first noticed it last Sunday (I was only home due to work and vacation for 10 days during February) so I am not sure when the problem began. I noticed this morning that the guide was still messed up (not going beyond two days) so I did a button reboot and when that didn't work, I call Dish Tech support.

The tech had be do a power cord reboot and also a diag. test...still no guide data beyond 48 hours. He commented that he has seen this issue and filled out a report to go the the engineers about my problem. He said that it would likely require a sofware update to correct the problem.

Perhaps Dish Network should refund the DVR fee while their DVR doesn't work as advertised?

#33 OFFLINE   socceteer

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Posted 02 March 2006 - 12:35 PM

Darn it! I got the 9 day guide back yesterday but it is back to the 2 day guide today.

On Tuesday I posted the same message and someone said "wait until tomorrow":lol:

He was right...It only lasted one day

Welcome to the club:lol:
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Satelites: 110,119,148,129 Switch 44

#34 OFFLINE   lujan

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Posted 02 March 2006 - 12:59 PM

...

Perhaps Dish Network should refund the DVR fee while their DVR doesn't work as advertised?


Yes, I called and got the credit which should show up on my next bill. The more people that call in for this credit, the quicker we'll get a fix, hopefully.

#35 OFFLINE   debpasc

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Posted 02 March 2006 - 02:55 PM

I e-mailed Dish yesterday. My 921 is only about 6 months old and has never had a hardware problem, only issues with Dish software. I bought the 921 directlym from them, I have movie packages, HD program package, buy the guide, and use their auto-pay plan. I suggested they should do something to help high-end users like me. [It was recently revealed that NetFlix gives their high-end users (most active) less customer service (end of the list on movie distribution and slower distribution) to spend their efforts on the low-end users trying to get them to spend more. That may be what's going here, too. Why do anything for users like me who are already spending close to the max with them, they've already got me!] In my e-mail I suggested they are facing mass customer exodus, reports to consumer and federal communication agencies, large scale litigation or all three. I asked for a rebate on my DVR fees dating to inception and an even-up trade of my 6-month old 921 for the new 622. I know, HA,HA, HA. But, we have to start peppering them with demands. I also think I'm going to scale back on what I am doing for them each month -- I've eliminated one of my movie packages, I am going to cancel the guide, and I think I'll take myself off the auto pay -- if I don't get any satisfaction from them. In fact, maybe they should be paying me to be a test customer while they learn how to implement this technology!




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