Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Lost 9 day guide


  • Please log in to reply
132 replies to this topic

#1 OFFLINE   knealy

knealy

    Legend

  • Registered
  • 120 posts
Joined: Jul 05, 2002

Posted 18 February 2006 - 04:54 AM

I only have a two day guide now. Reset, unplug, check switch, all ineffective in restoring guide info. Check switch quits after checking 20 of 34.

Dish wants to send me another 921. I'm waiting for the 622. Too bad they're going to make me wait until April 1.

...Ads Help To Support This SIte...

#2 OFFLINE   BILLB16540

BILLB16540

    New Member

  • Registered
  • 5 posts
Joined: Oct 21, 2004

Posted 18 February 2006 - 07:38 AM

I don't think a new 921 will help. My 921 is doing the same thing. The guide ends at 12:00 a.m. Monday. Normally it would just say no info.

#3 OFFLINE   Michael P

Michael P

    Hall Of Fame

  • Registered
  • 2,923 posts
Joined: Oct 27, 2004

Posted 18 February 2006 - 07:45 AM

Perhaps the 9-day guide info is not on the satellite. I'm not home now or I would check my 921 to see if I too might only have a 2-day guide.
An E* subscriber continuously since February 1997.

#4 OFFLINE   boylehome

boylehome

    Hall Of Fame/Supporter

  • Registered
  • 2,143 posts
Joined: Jul 16, 2004

Posted 18 February 2006 - 08:17 AM

This is day 3 for not having the 9 day guide for me. I have two 921's and only get 2 days to 3 am. I've been posting this at the site: DATA COLLECTION: 921 EPG "No Information Available" problem > http://67.19.74.172/...ead.php?t=48691.

#5 OFFLINE   ssj2

ssj2

    Cool Member

  • Registered
  • 24 posts
Joined: Dec 01, 2004

Posted 18 February 2006 - 08:23 AM

Ditto, no 9-day guide

#6 OFFLINE   boylehome

boylehome

    Hall Of Fame/Supporter

  • Registered
  • 2,143 posts
Joined: Jul 16, 2004

Posted 18 February 2006 - 08:26 AM

I just got off the phone with E* advanced tech. support. I'm told that it is a know issue directly related to the 921 and that the reports are going to Engineering for a correction and that Engineering is working on the problem.

I think it is funny that this now has become an issue. There are usually problems with the 921 EPG, so why are my 510 and 721 still having the full 9 day guide? The answer must be, "incentive."

#7 OFFLINE   Skates

Skates

    Icon

  • Registered
  • 564 posts
Joined: Apr 15, 2004

Posted 18 February 2006 - 09:49 AM

Same problem here. I don't even have one or two days. I have one hour's worth :nono2:

#8 OFFLINE   Grandude

Grandude

    RichardParker II

  • Registered
  • 854 posts
Joined: Oct 21, 2004

Posted 18 February 2006 - 12:47 PM

I just got off the phone with E* advanced tech. support. I'm told that it is a know issue directly related to the 921 and that the reports are going to Engineering for a correction and that Engineering is working on the problem.

I think it is funny that this now has become an issue. There are usually problems with the 921 EPG, so why are my 510 and 721 still having the full 9 day guide? The answer must be, "incentive."

I too just completed a call to HD tech support and got the normal runaround of doing a power button reset, check switch and pull plug. I complained about having to pay a DVR fee but that fell on deaf ears. He said I have no record of complaining in the last six months. My next step, according to him was to wait for the overnight download which 'should' clear the problem. Hah! Then if it is still failing to call tomorrow to see if they want to replace it. Well it was a waste of time other than getting me on record as having the problem.

It would seem that the tech would have had the information that it is a known problem and give me the same info that tech support gave you.

I have a feeling that Dish has decided to go the MPEG4 route now, including all the new programming and locals, even though it really isn't MPEG4 so that us 921 owners would have a greater incentive to trade them in, thus eliminating a problem they cannot, or have decided now, they will not even try to fix.

#9 OFFLINE   lapplegate

lapplegate

    Legend

  • Registered
  • 163 posts
Joined: Jan 17, 2003

Posted 18 February 2006 - 01:53 PM

I just got off the phone with E* advanced tech. support. I'm told that it is a know issue directly related to the 921 and that the reports are going to Engineering for a correction and that Engineering is working on the problem.

I think it is funny that this now has become an issue. There are usually problems with the 921 EPG, so why are my 510 and 721 still having the full 9 day guide? The answer must be, "incentive."


I talked to Tech support last night. They gave an RA number and are replacing it. Today, I saw that this was an issue with other 921s and tried to cancel the replacement and get my $14.95 shipping charge, that was put on my account, credited back. Too late, on the way. They said to refuse the shipment or to just send it back and they will get give a credit. Somehow that sounds too easy, I see some repeated calling trying to get the credit.
722k

#10 OFFLINE   penguin44

penguin44

    Legend

  • Registered
  • 137 posts
Joined: Oct 29, 2005

Posted 18 February 2006 - 01:56 PM

Just checked epg on 921 here. I got my 9 day guide!!!!! Yay.....looks like it came down around 6 or 7am.

#11 OFFLINE   boylehome

boylehome

    Hall Of Fame/Supporter

  • Registered
  • 2,143 posts
Joined: Jul 16, 2004

Posted 18 February 2006 - 05:31 PM

Just checked epg on 921 here. I got my 9 day guide!!!!! Yay.....looks like it came down around 6 or 7am.

I still have the 2 day guide on both of them. I did all the smoke and mirror stuff with out success. Okay, penguin44, what is your secret? You did something and we need to know what exactly it is. I need my 9 day guide!:)

#12 OFFLINE   knealy

knealy

    Legend

  • Topic Starter
  • Registered
  • 120 posts
Joined: Jul 05, 2002

Posted 18 February 2006 - 06:33 PM

I tried removing the SmartCard routine, but that didn't help either. I think it's pretty clear that Dish has done something that has broken the 921 EPG.

#13 OFFLINE   Geoff Goodfellow

Geoff Goodfellow

    Mentor

  • Registered
  • 36 posts
Joined: Sep 09, 2004

Posted 18 February 2006 - 06:49 PM

i only have a two day guide here as well as i type this :(
dose dish go to sleep at the switch on weekends or
will we have to wait til after presidents day for a fix?
DishDVR 921: boot 150B; flash F054; sw L277HEED-N + Dish HD34-310 monitor + DPP-Twin 110/119/148

#14 OFFLINE   ckgrick

ckgrick

    Mentor

  • Registered
  • 31 posts
Joined: Oct 25, 2004

Posted 19 February 2006 - 12:08 PM

Well, at least I know I'm not alone which is sort of comforting. Only 3 day guide for 3 days now. I keep hoping for a overnight fix, but noooooo. E* service again.
Rick - Lopez Island

#15 OFFLINE   penguin44

penguin44

    Legend

  • Registered
  • 137 posts
Joined: Oct 29, 2005

Posted 19 February 2006 - 02:34 PM

I still have the 2 day guide on both of them. I did all the smoke and mirror stuff with out success. Okay, penguin44, what is your secret? You did something and we need to know what exactly it is. I need my 9 day guide!:)


I wish I had a secret to tell! Honestly, it just popped in. I was going to check it expecting the usual 2 day-er when I saw it was 9 days I was like yeah!. I had tried all the usual stuff and it didn't work for me either. Like I said, looks like it came down sometime around 7 or 8 am.

#16 OFFLINE   bbomar

bbomar

    Legend

  • Registered
  • 228 posts
Joined: Oct 18, 2004

Posted 19 February 2006 - 03:30 PM

Well, at least I know I'm not alone which is sort of comforting. Only 3 day guide for 3 days now.


Same problem here. I noticed yesterday that there was only guide data for two days. I left the 921 off overnight but still have less than two days worth of guide data. At 3 pm on Sunday the guide only goes out to 1 am on Tuesday morning.
This is not the information missing problem. In this case the guide simply won't advance past 1 am Tuesday morning.

#17 OFFLINE   wpmealey

wpmealey

    New Member

  • Registered
  • 8 posts
Joined: Jun 28, 2005

Posted 19 February 2006 - 06:52 PM

Same problem here. Just noticed it about and hour ago when the program search was over very quickly. Did all the resets and check switch to no avail.

I did see that transducers 5, 7 and 9 on 119 and 4 and 6 on 110 had no signal. Do one of these transducers carry the guide data or is this normal.

Bill

#18 OFFLINE   Zarom

Zarom

    Cool Member

  • Registered
  • 27 posts
Joined: Jun 04, 2005

Posted 19 February 2006 - 08:31 PM

I've got only two days EPG on my 921 for the last two days, but have nine days on my 501. Power cord, power button, hard card resets have no effect.

I talked with a CSR, who had me do a power button reset, a check switch, etc to no effect. She advised she'd forward it to engineering since I was the 2nd 921 caller she'd talked to with the EPG problem today.

DVR921: - Jan 12, 2005
Boot 150B
Flash F054
SW L273HEED-N

#19 OFFLINE   Grandude

Grandude

    RichardParker II

  • Registered
  • 854 posts
Joined: Oct 21, 2004

Posted 19 February 2006 - 10:04 PM

Still only a two day guide here on my 921.

#20 OFFLINE   SummitAdvantageRetailer

SummitAdvantageRetailer

    Godfather

  • Registered
  • 422 posts
Joined: Feb 20, 2005

Posted 19 February 2006 - 11:28 PM

This has been reported elsewhere. DISH CSR's are aware of this. I just wonder how long it'll take to fix it. The last software release was around Dec. of 05, right?




spam firewall