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Posted 28 February 2006 - 06:49 AM
Posted 28 February 2006 - 10:12 AM
neil dot derryberry at gmail dot com
Posted 06 March 2006 - 02:30 PM
If you recently purchased your unit I would go back to the person who sold it to you and work it out with them.
Thankfully I've only heard this once, from an advanced tech at e* and it seems like the wrongest thing I've heard yet about the 942.
My local Dish dealer where I recently bought my 942 is more in the dark then I am about what's going on with the 942. In fact after I spoke to him last He asked me if I would keep him updated on the 942/921 issues.
Local dealers pay/paid at the end of the 942's run $602 each for them, those that bought in quantity may have paid less for them? Now add tax and that's exactly what I paid for mine, $644.14. I didn't realize it at first and they (my local dealer) didn't tell me this but they actually lost money on the sale since their tech had to take the time to upgrade the software and set the receiver up. They had to pay that tech.
Once it's activated by e* the dealer is out of it completely and it's a contract between e* and the customer. Dealers have to do what e* dictates as is in their contract to be a Dish dealer. Once a receiver is activated by a customer through e* it's theirs and can't be returned 5 minutes later, period! That's e* not the dealer.
I don't know if a new customer has a time frame like cell phones etc. (10 to 30 days) where they might could return one but not existing customers.