Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

XM customer retention offering $3 subscriptions?


  • Please log in to reply
18 replies to this topic

#1 OFFLINE   luvdtv04

luvdtv04

    Legend

  • Registered
  • 121 posts
Joined: Aug 20, 2005

Posted 09 March 2006 - 07:09 AM

There was a caller to the Howard Stern show yesterday who claimed that XM's customer retention offered her a $3 monthly subscription rate just to stay when she threatened to cancel her subscription. Has anyone here tried this?

...Ads Help To Support This SIte...

#2 OFFLINE   luvdtv04

luvdtv04

    Legend

  • Topic Starter
  • Registered
  • 121 posts
Joined: Aug 20, 2005

Posted 13 March 2006 - 06:01 PM

A caller today said that he not only got the $3 monthly subscription rate from XM with a 1 year commitment, but that he also got a free receiver worth $150.

#3 OFFLINE   SamC

SamC

    Hall Of Fame

  • Registered
  • 1,966 posts
Joined: Jan 20, 2003

Posted 14 March 2006 - 05:57 AM

Now there is a group of people that clearly are great sources of information.

#4 OFFLINE   ibglowin

ibglowin

    Godfather/Supporter

  • Gold Members
  • 1,424 posts
Joined: Sep 10, 2002

Posted 14 March 2006 - 08:36 AM

I am up for renewal as well and seriously considering dumping it (after close to two years). Since Dish added the Sirius channels I don't listen much to XM at all anymore. I have my SkyFi hooked up at work and listen to it M-F and in the car on my short 5 mile commute. With iPods and streaming "free" music on iTunes and other places I could easily take my $26 a month for 3 radios and buy quite a bit a music on iTunes and play it all back on an iPod. For that matter haas anyone else noticed that FM radio has shifted as of lately? They are starting to sound more and more like XM. Better playlist, Pop tag technology, yea they still have commercials but yesterday for the first time I heard Puddle of Mud's "She Hates Me". I have NEVER heard that song on my local station. They were like most of the other corporate stations playing 20 songs over and over and over. Competition is good.
Mike

"I always wanted to be a scientist, and now I are one."

#5 OFFLINE   luvdtv04

luvdtv04

    Legend

  • Topic Starter
  • Registered
  • 121 posts
Joined: Aug 20, 2005

Posted 14 March 2006 - 08:56 AM

Now there is a group of people that clearly are great sources of information.


Which is why I asked if anyone here could corroborate what was being said. Thanks for the contribution.

#6 OFFLINE   ibglowin

ibglowin

    Godfather/Supporter

  • Gold Members
  • 1,424 posts
Joined: Sep 10, 2002

Posted 14 March 2006 - 09:14 AM

OK here is some real world data.

My annual subscription was up on 3/4. I checked and they had already billed my CC $330 for the 3 radios and annual package. When I got a hold of a CSR and told them I wanted to cancel they asked the usual why. I replied cost hoping they might give me the $3 deal.

I was offered at first a reduction on the main radio from the usual $145yr price back down to the old price of $119yr

When I politely declined I was offered 2 free months on top of that.

I politely declined and said they would have to do better than that to keep me active but that was it. He disconnected me and hoped I would return to XM soon.

So no $3mo and no free offer of a $150 radio.

Adios XM!
Mike

"I always wanted to be a scientist, and now I are one."

#7 OFFLINE   BrianSLA

BrianSLA

    Cool Member

  • Registered
  • 14 posts
Joined: Feb 19, 2006

Posted 19 March 2006 - 01:54 AM

Wasn't offered the $3 deal BUT I have received 2 mailings from XM to come back for half price.
I bought a new Honda Accord EX V6 in August 2005 and had XM for 3 months for the standard trial. After the trial I let it expire ... It isn't worth it to me to pay for radio except for Howard Stern. I am a Stern fan & so I did subscribe & pay $12 / month for Stern since Dec 2005. Anyway I have gotten 2 XM mailers for the half price deal. Still not worth it to me.

#8 OFFLINE   Steve Mehs

Steve Mehs

    Hall Of Fame

  • Banned User
  • 11,499 posts
Joined: Mar 21, 2002

Posted 19 March 2006 - 10:41 PM

but yesterday for the first time I heard Puddle of Mud's "She Hates Me". I have NEVER heard that song on my local station.


She Hates Me was over played here on our local rock station when it first came out, but my question, is why you would want to listen to that song on FM? Censorship, THE reason for not to listen to the F'd up Medium
Friends Don't Let Friends Subscribe To: Verizon Landline, Verizon DSL, Verizon Fios Phone, Verizon Fios Broadband, Verizon Fios TV, Verizon Wireless or Verizion Wireless Mobile Broadband
Keep America Beautiful, Ban Verizon From Your Home!
Down With Verizon!

#9 OFFLINE   ibglowin

ibglowin

    Godfather/Supporter

  • Gold Members
  • 1,424 posts
Joined: Sep 10, 2002

Posted 20 March 2006 - 08:13 AM

Like I said, competition is good. XM and Sirius are shaking corporate radio up and they have them running scared. I am happy to hear something different for a change on these stations.

So it sounds like the $3 deal is actually only $3 off the monthly fee.

Wanna know something really weird.... I cancelled the service last Tuesday and they havn't deactivated any of my receivers still. Still pulling all channels in just fine.
Mike

"I always wanted to be a scientist, and now I are one."

#10 OFFLINE   CALLGUY36

CALLGUY36

    New Member

  • Registered
  • 1 posts
Joined: May 30, 2008

Posted 30 May 2008 - 05:20 PM

There was a caller to the Howard Stern show yesterday who claimed that XM's customer retention offered her a $3 monthly subscription rate just to stay when she threatened to cancel her subscription. Has anyone here tried this?

NO !!!! This is not true !!!!!!!!!!!! We are called save the sale . You will get an offer first you should pass on it . Then see what the next offer is . You should be nice most of the agents that you speak with are stressed . We give -- 0 -- to mean or rude people . Most of us that have been here for 2.75 yrs still make less than $ 9.00 per hr to be yelled at onthe phones and in the office . We just don't care to help you if you are rude !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Be kind to us and we will be kind to you . You can only call in 2 times with saves after that say you got a card in the mail and If we don't honer it you wish to leave xm for false adds if the reap will not budge ask for a boss and most times they will !!!:hurah: **** SITEL AND XM !!!!!!!!!!!!!!!!!!!!!!!!

#11 OFFLINE   Galaxie6411

Galaxie6411

    Icon

  • Registered
  • 613 posts
Joined: Aug 26, 2007

Posted 14 June 2008 - 08:33 PM

Got me all excited until I noted the date on the first post.

#12 OFFLINE   dmurphy

dmurphy

    Hall Of Fame

  • Registered
  • 1,676 posts
Joined: Sep 28, 2006

Posted 30 June 2008 - 08:56 AM

Ask for the "ZWINBACK" promo. I managed to get a year's worth of service on the XM radio preinstalled in my GM vehicle for $77....

Cool!

#13 OFFLINE   Steve Mehs

Steve Mehs

    Hall Of Fame

  • Banned User
  • 11,499 posts
Joined: Mar 21, 2002

Posted 30 June 2008 - 09:45 AM

Or just pay the $12.95/month like the rest of the XM Nation.
Friends Don't Let Friends Subscribe To: Verizon Landline, Verizon DSL, Verizon Fios Phone, Verizon Fios Broadband, Verizon Fios TV, Verizon Wireless or Verizion Wireless Mobile Broadband
Keep America Beautiful, Ban Verizon From Your Home!
Down With Verizon!

#14 OFFLINE   paulman182

paulman182

    Hall Of Fame

  • Registered
  • 4,838 posts
Joined: Aug 04, 2006

Posted 30 June 2008 - 10:48 AM

She Hates Me was over played here on our local rock station when it first came out, but my question, is why you would want to listen to that song on FM? Censorship, THE reason for not to listen to the F'd up Medium


Sorry, censorship would require prior restraint against the station owner.

It is the station owner's choice to play the edited version, and the record company's decision to send stations edited versions.

It is the band's decision to stay with a record company that edits their work so that it will be played at all on broadcast radio.

I hope I have provided you with enough targets to keep you busy.

#15 OFFLINE   Steve Mehs

Steve Mehs

    Hall Of Fame

  • Banned User
  • 11,499 posts
Joined: Mar 21, 2002

Posted 30 June 2008 - 10:56 AM

What choice? Play the edited version or get slapped with a huge fine. Not sure what you're getting at but the Federal Censorship Corporation has their wishy washy say on what the definition of obscenity is today, dinosaur radio stations are pretty much forced by them to play edited tracks, but I could careless as I haven't listened to that crap in 5+ years now.
Friends Don't Let Friends Subscribe To: Verizon Landline, Verizon DSL, Verizon Fios Phone, Verizon Fios Broadband, Verizon Fios TV, Verizon Wireless or Verizion Wireless Mobile Broadband
Keep America Beautiful, Ban Verizon From Your Home!
Down With Verizon!

#16 OFFLINE   dmurphy

dmurphy

    Hall Of Fame

  • Registered
  • 1,676 posts
Joined: Sep 28, 2006

Posted 30 June 2008 - 11:53 AM

Or just pay the $12.95/month like the rest of the XM Nation.


The ZWINBACK promotion gave me the financial flexibility and incentive to purchase a 2nd XM receiver for my other vehicle.

I would not have done that without it - I would've left XM in our one vehicle where it's built-in and not bothered wiring up the other one.

#17 OFFLINE   Proc

Proc

    Godfather

  • Registered
  • 307 posts
Joined: Jan 19, 2006

Posted 30 June 2008 - 11:55 AM

I re-upped my subscription a month ago. They gave me the $77 for the year price as well.

#18 OFFLINE   Galaxie6411

Galaxie6411

    Icon

  • Registered
  • 613 posts
Joined: Aug 26, 2007

Posted 05 July 2008 - 07:52 AM

I also used Zwinback and some other promo code for a car to get a 3rd receiver. For those that may not know always search promo codes on google to find out what is out there. I got the $77 and I got no activation fee and something else that I can't remember.

#19 OFFLINE   eric.starwars

eric.starwars

    AllStar

  • Registered
  • 88 posts
Joined: Sep 17, 2006

Posted 20 July 2008 - 06:30 PM

I got the 3 month free trail in my new Hyundai and I love it. I am keeping it. I love the 80's so 80's on Eight is my favorite. All I can get on the radio here is CRAPPY top 40 pop.
The Force will be with you...Always.
Directv Customer since June 1994
LR: HR20 HD DVR
Display: Sony 50E2000 LCD
Sound : Denon AVR 2307Ci 7.1 DD/DTS
Blu Ray supporter




Protected By... spam firewall...And...