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D* customer service phone communication?
Posted 18 March 2006 - 01:59 PM
I just called to try and upgrade my service and spend some money. After about 5 minutes of confusion I ended up hanging up the phone. I'm not going to spend money when I can't even hear what the person on the other end of the phone is saying to me. It sounds like they are speaking through the old tin cans linked with string. It's even worse when they have an accent...
EDIT: I should also ask if there is a best number to call when simply upgrading service? Maybe it's the location I am calling...
Posted 18 March 2006 - 02:29 PM
Once I am in contact with a human, however, the call quality is fine. I don't neccessarily hear what I want to hear, but I can hear them OK.
Posted 18 March 2006 - 02:50 PM
Posted 18 March 2006 - 04:57 PM
and Gus, the 22# Wonder Cat
E* since ‘96
Posted 24 March 2006 - 11:46 AM
The problem is both the telephone system and DirecTV's outsourcing to overseas call centers. Their phone system uses a low grade system that uses a very low bit rate that has a very un-natural sound. That, coupled with the CSR's accents, makes it rough to understand.
Is it just me or are about 50% of the D* customer service people difficult to understand over the phone? I don't know if it is their phone system or what, but this has happened to me quite a bit over the years. ...
Posted 28 March 2006 - 06:59 PM
If I call during the day it's directly to the retention dept which is also US based.
I hate calling outsourced centers.
Posted 31 March 2006 - 04:36 PM
Posted 01 April 2006 - 12:40 AM
There are only 2 directv call centers that are not in the us. 3 are directv owned, wait 4, and the rest are outsourced.
Go to page 9:
3 DIRECTV Centers
19 Outsourced Centers
22 Total Call Centers
So, there are:
3 DirecTV-owned call centers (4 once Missoula comes online), all in the U.S.
19 outsourced call centers, of which 4 are international.