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Guest Message by DevFuse

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New DirecTV install - call company direct or local installer?


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7 replies to this topic

#1 OFFLINE   licensed2bill

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Posted 28 March 2006 - 12:20 PM

Hi all:

Sorry for the newbie question but I have decided to get Directv after Dish Network jerked me around with equipment costs, setup costs, etc. My question is should I just arrange setup directly through Directv or should I use a local authorized retailer. I live in Middletown, Delaware and there are a number of Directv resellers here. My house is brand new and prewired with RG6. I'm looking for a 3-room setup with 1 HDTV and 2 standards with Tivo.

Any thoughts are greatly appreciated.

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#2 OFFLINE   Mavrick

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Posted 28 March 2006 - 12:23 PM

First more than likely you want get tivo but Directvs own branded DVR.

Second go with a local reseller you will probably get a better deal along with a quicker install date.

Just my 2 cents worth.

#3 OFFLINE   narnia777

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Posted 28 March 2006 - 01:34 PM

Since Directv is now lease only from what I have been reading Dish Network is cheaper for existing customers for equipment. Though new customers may get a good deal with Directv.

I'm glad I got my 3 Tivo units cheap/free when I did before the lease was put into place.

Jim

#4 OFFLINE   boba

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Posted 28 March 2006 - 03:11 PM

Yes Directv is lease only now, but with a local dealer you can meet the person face to face and decide if you have confidence in them to do your install. Because it is a lease your basic install and equipment prices are fixed by Directv but custom install work is still allowed and can be charged for.

#5 OFFLINE   Jhon69

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Posted 28 March 2006 - 03:26 PM

I signed up online,for the Free portable DVD player.

#6 OFFLINE   nolimits007

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Posted 29 March 2006 - 10:18 AM

I called into the main company and ordered directly. I calculated my costs and previewed the packages and equipment online before calling. The number I dialed was 888-515-1212.

After speaking with the CSR he noted I dialed in on the special internet order phone line and that I was elgible for all special promotions for online orders. Here is a brief rundown of what I got:

- Total Choice, $29.99 first 3 months
- 3 months of free HBO, Cinemax, Starz & Showtime
- 1 free DVR unit (no upfront cost) and 1 free standard unit
- $150 cash back offer ($10/mo credit for 15 months)
- Free portable DVD player

I understand you can get additional equipment for free as well if you have more than a 2 room system like me. I specifically inquired about a 2nd DVR unit. The CSR advised me that after I get the system installed I could call back customer service and request a 2nd unit. The upfront cost would be $99 w/ a $100 mail-in rebate, so 6-8 weeks later when they mailed my cash back I would actually make a buck on the deal.

There is a 2 year agreement (non-negotiable) if you do "advanced" receivers such as DVR, HD, etc. For standard receivers I believe there is only a 1 year agreement. I was concerned over this because I tried Dish Network earlier this year and it was a nightmare and I fought tooth & nail to get out of my contract. The DirecTV CSR assured me I had 7 days to try the system and could cancel within that time period with no penalty if I was dissatisfied with the system.

Overall, I was very pleased with my order experience. Oh yeah, in regards to installation....I called on Sunday afternoon around 3pm. I could have got installed as early as this Tuesday, but I elected today (Wed) because of my own schedule. The installer is due within the hour. Provided the install and picture quality is as great and hassle free as the ordering, I will be very pleased and recommend the same to others.

#7 OFFLINE   tsbrady1

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Posted 30 March 2006 - 06:46 AM

I originally ordered my H20 & AT9 through D* direct, after 3 missed appointments by their contracted installer I cancelled and bought off one of the popular internet retailers, it took them 2 tries and 1 no show to get it working so I think it is 6 of one or half dozen of the other, it is 50/50 whether it will be a smooth install, no matter which route you take.

#8 OFFLINE   icando

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Posted 01 April 2006 - 01:55 PM

After dealing with directv and direcway installers from the direct company, I would much rather have paid a little more with a local installer that I trusted with a good reputation. It was frustrating when I added my local channels directly through directv. He didn't show, then didn't get finished and had to come back another day. Then in the process he realized I needed all new receivers and he just replaced them and took my old ones which I had purchased myself. I didn't have time to think and now I wish I would have done it with someone local that was more accessable to deal with.
Just my opinion.
If I know more then the installer it frustrates me...and I don't know that much.




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