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New DirecTV install - call company direct or local installer?
Posted 28 March 2006 - 12:20 PM
Sorry for the newbie question but I have decided to get Directv after Dish Network jerked me around with equipment costs, setup costs, etc. My question is should I just arrange setup directly through Directv or should I use a local authorized retailer. I live in Middletown, Delaware and there are a number of Directv resellers here. My house is brand new and prewired with RG6. I'm looking for a 3-room setup with 1 HDTV and 2 standards with Tivo.
Any thoughts are greatly appreciated.
Posted 28 March 2006 - 12:23 PM
Second go with a local reseller you will probably get a better deal along with a quicker install date.
Just my 2 cents worth.
Posted 28 March 2006 - 01:34 PM
I'm glad I got my 3 Tivo units cheap/free when I did before the lease was put into place.
Posted 28 March 2006 - 03:11 PM
Posted 28 March 2006 - 03:26 PM
Posted 29 March 2006 - 10:18 AM
After speaking with the CSR he noted I dialed in on the special internet order phone line and that I was elgible for all special promotions for online orders. Here is a brief rundown of what I got:
- Total Choice, $29.99 first 3 months
- 3 months of free HBO, Cinemax, Starz & Showtime
- 1 free DVR unit (no upfront cost) and 1 free standard unit
- $150 cash back offer ($10/mo credit for 15 months)
- Free portable DVD player
I understand you can get additional equipment for free as well if you have more than a 2 room system like me. I specifically inquired about a 2nd DVR unit. The CSR advised me that after I get the system installed I could call back customer service and request a 2nd unit. The upfront cost would be $99 w/ a $100 mail-in rebate, so 6-8 weeks later when they mailed my cash back I would actually make a buck on the deal.
There is a 2 year agreement (non-negotiable) if you do "advanced" receivers such as DVR, HD, etc. For standard receivers I believe there is only a 1 year agreement. I was concerned over this because I tried Dish Network earlier this year and it was a nightmare and I fought tooth & nail to get out of my contract. The DirecTV CSR assured me I had 7 days to try the system and could cancel within that time period with no penalty if I was dissatisfied with the system.
Overall, I was very pleased with my order experience. Oh yeah, in regards to installation....I called on Sunday afternoon around 3pm. I could have got installed as early as this Tuesday, but I elected today (Wed) because of my own schedule. The installer is due within the hour. Provided the install and picture quality is as great and hassle free as the ordering, I will be very pleased and recommend the same to others.
Posted 30 March 2006 - 06:46 AM
Posted 01 April 2006 - 01:55 PM
Just my opinion.
If I know more then the installer it frustrates me...and I don't know that much.