Originally posted by Jacob S
If they own the cards then they should not expect the customer to pay for a replacement, unless the customer damaged or compromised the card
This should be highly illegal to intentionally destroy someone's property on purpose, but this would be considered an accident.
Sometimes its like this, how would Dish know if the customer actually did do something to compromise the system or not? Anybody that hacks it could go and say that they hit them and get a new receiver out of it. This is why they are probably so strict. Dish does NOT own the receiver (unless its DHP).
One screwed up side affect of legit people getting hit is it hurts honest installers like yourself. If I got hit, I would be calling up Dish immediately demanding new equipment. If they stonewalled me and accused me of stealing service, I would cancel on the spot, no matter whether I was under a commitment or not. Then I would disput any cancellation fees from Dish or the installer with my credit card. In this type of situation, it would be unfortunate that the installer got shafted by Dish with a chargeback.
Again, my speculation that Dish is stonewalling legit people that got hit is just speculation. With that said, I do not feel that Dish should be allowed to destroy other people's property under any circumstances.