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2 locals package
Posted 12 June 2006 - 06:26 PM
Posted 12 June 2006 - 06:43 PM
Posted 12 June 2006 - 06:50 PM
It is a common glitch when moving. They will go away eventually (maybe).
Posted 12 June 2006 - 08:21 PM
Posted 12 June 2006 - 10:35 PM
Customer disconnects receiver
Customer calls Dish and tells them about the move
Dish sends the "cancel" code for current locals and "authorization" for new locals. Since the receiver is unhooked, it never gets the cancel code.
Customer moves and the receiver is not hooked up for another week or so.
The authorization codes are continuously sent, but after the first day or two, the deauthorization code for the old locals are sent only once every few days to a week or less.
Result: Subscriber gets two sets of locals for the price of one
"Dish Channel Chart"
"Local Channels available and coming to Dish"
"TV Market Maps"
Posted 13 June 2006 - 05:34 AM
When I changed from Atlanta to Harrisburg locals, the CSR forgot to turn off the Atlanta locals. I wound up being charged for both. Called to complain, and they then turned them off and credited my account.
i've seen it where the csr turn on your new locals and forget to turn off old ones. Bet you wind up being charged for both sets.
So check your next statement.
Posted 13 June 2006 - 08:34 AM
Posted 13 June 2006 - 02:17 PM