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FROM DISH: HD Upgrade Details For Existing Customers - Updated 11/13/06


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146 replies to this topic

#1 OFFLINE   Rob Glasser

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Posted 15 June 2006 - 05:26 PM

First, here are the offers as presented during the 06/12/06 Charlie Chat (Thanks to James Long for capturing them):

NEW SUBSCRIBER TO DishHD OFFERS
-- $10 off for 10 months --
Non-HD customers: Upgrade to the ViP-622 MPEG4 DVR
Pay $199.99 and get a $100 HD Bonus Credit: $99.99 Upgrade
Includes dish and all hardware and installation

HD 811 customers: Same as above ($99.99) for a ViP-622 DVR
*Note: Users have indicated DISH will give you a $25.00 credit to trade in your 811.

HD 942/921 customers: Upgrade to the ViP-622 MPEG4 DVR
Pay $199.99, get a $100 HD Bonus Credit AND $100 Equipment Return Credit: FREE Upgrade
Includes dish and all hardware and installation

UPDATED EXPIRATION DATES:
HD Bonus Credit of $10 for 10 Months is good through 1/31/07
$100 Equipment credit for returning a 921 or 941 is good through 1/31/07
$199 ViP-622/$49 ViP-211 lease is only good until 11/27/06
*Note: I've also been told there will be new promotions to replace the ones expiring this month.

There has been some speculation if you can take advantage of the $199 price for a leased 622, subscribe to one of the new 'Metal' packs for the first time, get theHD Bonus Credit ($10 per month for 10 months) but not return your 942 and forfeit the $100 942 return credit.

Here is what I received:

Customers can upgrade to a DishHD package, receive the HD Bonus ($10 x 10 months) and keep the 942 active on the account Note however that all new content is going up MPEG4 and the 942 will not see any of our new channels like NFL Network, National Geographic, Stars HDTV, and all future additions.

They also indicated that the $100.00 trade in value on the 942 may not be around after a few months, and I stress the word MAY so please do not read anything into that, there was no indication of what the next offer may or may not be.

Also, I wanted to stress that the HD Bonus credit is only good if you have NOT YET subscribed to any of the DishHD Metal packs. If you already have one of these packages you will not get the HD Bonus credit.

UPDATE on HD Bonus Credit:
In order to get the HD Bonus Credit you have to download and fill out a rebate form. Currently the expiration date on the online rebate form is 6/30/06. I have just confirmed with DISH that on 07/01/06 the rebate form will be updated to reflect a later date. It does not expire on 6/30/06, I have been told the offer is good until 1/31/07. Again, this is for the HD Bonus credit of $10.00 per month for 10 months for existing subscribers to upgrade to a DishHD 'metal' pack for the first time.

Edit: Added James Long's Screen Captures of the offer from the Charlie Chat
Edit 2: Added information on the expiration date of the offers, changed title to reflect actual content, not just ViP622 but all HD upgrades.

Attached Thumbnails

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Rob

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#2 OFFLINE   bavaria72

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Posted 24 June 2006 - 11:39 AM

Ooops. Tried to take advantage of the 811 to 622 offer today and 2 different CSRs refused to acknowledge the $100 HD bonus. They would only do $25. Already emailed CEO@Echostar.com. First time I have had an issue with the CSRs in over 3 years. Oh well....:sure:
I'm back! Needed more than 1 HD feed.

#3 OFFLINE   tnsprin

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Posted 24 June 2006 - 12:01 PM

Ooops. Tried to take advantage of the 811 to 622 offer today and 2 different CSRs refused to acknowledge the $100 HD bonus. They would only do $25. Already emailed CEO@Echostar.com. First time I have had an issue with the CSRs in over 3 years. Oh well....:sure:

Not done by the CSR's. Look at dish site, and fill in the form. Make sure you send in a copy of both sides of your bill.
Ex Dish subscriber
Fios TV subscriber on 3/8/10

#4 OFFLINE   bavaria72

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Posted 24 June 2006 - 01:30 PM

Just received an email from CEO@echostar.com:

"Thank you for your email. The 622 upgrade is $199.99, the equipment credit you are referring to in your screen shot is for 921 or 942 models only. There are no options available for 811 returns. I apologize for the for the inconvenience.


Sincerely,

David *****"


So Rob, looks like old Charlie fibbed. Need to correct your post. E* will NOT upgrade the 811 to 622 like the screen shot show. - Art :nono2:
I'm back! Needed more than 1 HD feed.

#5 OFFLINE   tnsprin

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Posted 24 June 2006 - 02:30 PM

Just received an email from CEO@echostar.com:

"Thank you for your email. The 622 upgrade is $199.99, the equipment credit you are referring to in your screen shot is for 921 or 942 models only. There are no options available for 811 returns. I apologize for the for the inconvenience.


Sincerely,

David *****"


So Rob, looks like old Charlie fibbed. Need to correct your post. E* will NOT upgrade the 811 to 622 like the screen shot show. - Art :nono2:

If you are upgrading (after 6/9) to the new HD metal packages you are eligible for the 10 dollars off for 10 months. Supposively some credit (not 100 dollars) is given if you want to turn in your 811, but that is not required.
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Fios TV subscriber on 3/8/10

#6 OFFLINE   bavaria72

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Posted 24 June 2006 - 02:45 PM

Already on the metal package. The screen shot from Charlie Chat is very clear.
HD 811 customers: Same as above ($99.99) for a ViP-622 DVR. Charlie fibbed.
I'm back! Needed more than 1 HD feed.

#7 ONLINE   Stewart Vernon

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Posted 24 June 2006 - 08:39 PM

Already on the metal package. The screen shot from Charlie Chat is very clear.
HD 811 customers: Same as above ($99.99) for a ViP-622 DVR. Charlie fibbed.


You are not reading those charts correctly.

The very first chart clearly explains that the $100 credit is a $10 per month for 10 months credit for first-time DishHD subscribers.

If you were already on a metal pack, then you would not be entitled to that $100 credit.

#8 OFFLINE   bruce2621

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Posted 24 June 2006 - 11:10 PM

Wonder how this newer lower priced DVR will affect those of us who just signed up for the VIP211? I just paid $80 for the box rental and installation package and now it looks like I could have waited just a couple weeks and received a DVR for only around $20 more or a FREE upgrade to the VIP211; had I taken the DVR available in late May, it would have cost me around $300 more. Naturally, no one at DISH volunteered that there would be a new package available in a few weeks.

#9 OFFLINE   saweetnesstrev

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Posted 24 June 2006 - 11:50 PM

Lmao i shoulda waited to get a 622, im stuck with a 411 now.

#10 OFFLINE   bavaria72

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Posted 25 June 2006 - 07:18 AM

You are not reading those charts correctly.

The very first chart clearly explains that the $100 credit is a $10 per month for 10 months credit for first-time DishHD subscribers.

If you were already on a metal pack, then you would not be entitled to that $100 credit.


Take a look at the third screen shot. It is very clear regarding existing HD folks. Just like the 921/942 upgrade, it clearly shows an upgrade path for the 811 to 622. What you are talking about is for 1st time HD Customers, the 3rd screen shot is for existing HD Customers - like me.
I'm back! Needed more than 1 HD feed.

#11 OFFLINE   CABill

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Posted 25 June 2006 - 08:59 AM

When I look at the 3rd screen shot, it clearly shows a $100 equipment return credit for a 921/942 owner. There is no such equipment return credit for the 811 (but they do have a $25 credit for any receiver). Both sides of the Have HD Today screen show a HD Bonus credit of $100. That is available to someone that doesn't already have a metal package. You said you already had a metal package. That makes you ineligible for the $100 "HD Bonus Credit*" of $10 for 10 months.

#12 OFFLINE   bruce2621

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Posted 25 June 2006 - 11:08 AM

I resolved my issue with the DISH VIP211. The CSR offered to credit me the $80 for my 5/15 order, but I'll still have to pay $199.99 to upgrade to the VIP622, so my out of pocket will be $120 vs the $20 had I waited until 6/9. CSR claimed that they were not made aware of this promotion until 6/9, so they couldn't have advised customers to wait. I believed him, but I also believe that DISH marketing management withheld the info from the CSRs, in order that they not convince people to wait for the promotion.

Footnote: I pursued this further with a CSR Dispute Resolution Team Member and she was kind enough to apply the $10 monthly credits to my account. A lot of bad has been written about DISH, including by myself. In this case, they deserve kudos for handling my situation in a fair manner.

#13 ONLINE   Stewart Vernon

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Posted 25 June 2006 - 12:17 PM

Take a look at the third screen shot. It is very clear regarding existing HD folks. Just like the 921/942 upgrade, it clearly shows an upgrade path for the 811 to 622. What you are talking about is for 1st time HD Customers, the 3rd screen shot is for existing HD Customers - like me.


No it doesn't... It shows an "HD Credit" of $100 for existing HD customers who have an 811. If you have an 811 you are an existing HD customer... but likely are on the old pre-metal HD package.

The first slide describes what the "HD Credit" of $100 is.

You can't just look at one slide by itself. They are meant to be viewed in sequence, and build on each other. View slide one, then slide three and it seems pretty clear to me that an 811 customer on the old HD pack would pay $199 to get a ViP622 then would get the $100 HD credit for subscribing for the first time to one of the HD Metal packs.

#14 OFFLINE   James Long

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Posted 25 June 2006 - 12:24 PM

Read the footnotes - The fourth capture has "HD Bonus Credit *" of $100.
The * is linked to a footnote that clearly says:

Offer - $10 off for 10 months with first-time upgrade to New DishHD package.

The confusion on the third capture comes from the footnote being replaced by promotional words - but the * is still there ... when one sees *s, look for the footnote.

#15 OFFLINE   CABill

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Posted 25 June 2006 - 01:21 PM

HDMe - you were entirely correct back at post 7. The "HD Bonus" terms are the same in EVERY one of the screen shots. They use "DishHD" where we may say metalic, but if you haven't subscribed to it previously, you qualify for it. If you have subscribed to a DishHD package, I don't see the HD Bonus applying in ANY of the shots. Nor applying more than once in the event you had two 921 or a 942 and an 811. If you have an 811 and have never subscribed to DishHD (metalic), you can get a 622 for $199 and have $10 returned to you over 10 months. Exactly the same as if you didn't have an 811 or any HD today.

#16 ONLINE   Stewart Vernon

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Posted 25 June 2006 - 05:03 PM

HDMe - you were entirely correct back at post 7. The "HD Bonus" terms are the same in EVERY one of the screen shots. They use "DishHD" where we may say metalic, but if you haven't subscribed to it previously, you qualify for it. If you have subscribed to a DishHD package, I don't see the HD Bonus applying in ANY of the shots. Nor applying more than once in the event you had two 921 or a 942 and an 811. If you have an 811 and have never subscribed to DishHD (metalic), you can get a 622 for $199 and have $10 returned to you over 10 months. Exactly the same as if you didn't have an 811 or any HD today.


CABill... I don't know what happened to my last post... It looks like I was disagreeing with you even though we are both saying the same thing!

My post was supposed to be quoting bavaria's message since I was disagreeing with what he said. I'm going to see if I can fix my botched quote above. I think there was a hiccup when I posted!

#17 OFFLINE   ZICRON

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Posted 26 June 2006 - 10:44 AM

Does anyone know how long this promotion will last?

TIA!

#18 OFFLINE   MarkoC

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Posted 26 June 2006 - 12:52 PM

I already have a 622 for which I paid $299 in the initial lease deal. I also have a 942 and an 811 (which is deactivated). Will I be able to take advantage of this new deal and upgrade both my 942 and my deactivated 811 to 622's?
"I believe there is something out there watching us. Unfortunately, it's the government." -- Woody Allen

#19 OFFLINE   bruce2621

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Posted 26 June 2006 - 12:55 PM

Zicron...the runs from 6/9-6/30. Check DISH website for rebate coupon requirements.

#20 OFFLINE   Jim5506

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Posted 26 June 2006 - 03:21 PM

Charlie, on charlie Chat, said it would last until at least the next Charlie Chat, which is in September.




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