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Guest Message by DevFuse


Comergent to Enhance DirecTV Customers' Online Ordering Experience

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#1 OFFLINE   Earl Bonovich

Earl Bonovich

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Joined: Nov 15, 2005

Posted 27 June 2006 - 09:10 AM


Digital Television Entertainment Leader's New Online System Will Enable Timely Delivery of New Products and Services and Maximize Customer Satisfaction

REDWOOD CITY, Calif.--(BUSINESS WIRE)--June 27, 2006--Comergent Technologies®, Inc., the leading provider of enterprise eBusiness solutions, announced today that DIRECTV, Inc., the nation's leading digital television service, selected the Comergent eBusiness System™ for its new centralized online order and offer process for customers.

The new online ordering system will provide DIRECTV with the flexibility to maximize the acquisition, satisfaction and retention of customers, and reduce the overall costs of bringing new offers and products to market, attaining new customers, and allowing current customers to add or change their hardware and programming options.

"As we introduce new offers and products, their timely delivery is critical if we're to maintain our position as the industry leader in customer satisfaction," said Mike Benson, CIO, DIRECTV, Inc. "Our needs include a highly configurable and flexible system with deep functionality and extendability to meet future growth. Comergent has the vision and strategy in place to meet our evolving eBusiness needs along with an outstanding reputation for customer service."

"DIRECTV customers demand an outstanding entertainment experience and at the same time, because they have choices among providers, they are equally discriminating about customer service quality," said Jean Kovacs, Comergent president and CEO. "We are extremely proud of DIRECTV's selection of Comergent to enable their new online ordering system and look forward to a mutually rewarding relationship."

About DIRECTV, Inc.

DIRECTV, Inc. is the nation's leading digital television service provider with more than 15.4 million customers. DIRECTV and the Cyclone Design logo are registered trademarks of DIRECTV, Inc. DIRECTV (NYSE:DTV - News) is a world-leading provider of digital multichannel television entertainment. DIRECTV is approximately 38 percent owned by News Corporation.

About Comergent

Comergent is the leading provider of eBusiness solutions for the extended enterprise. The Comergent eBusiness System™ orchestrates complex product, selling, and order management processes across multiple enterprise systems, business organizations, and sales channels. Comergent's customers are able to increase revenues while reducing the cost of sales by making it fast and easy for their customers to do business with them. Customers include industry leaders like Applied Biosystems, Best Buy, Cisco Systems, Gates Corporation, InterContinental Hotels Group, J. C. Penney, NEC Solutions America, Pearson Education, Pitney Bowes, Symbol, The Toro Company and World Wide Technology. Comergent is privately held with headquarters in Redwood City, Calif.

For more information, visit www.comergent.com.

Comergent and the Comergent logo are registered trademarks of Comergent Technologies, Inc. Comergent eBusiness System is a trademark of Comergent Technologies, Inc. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners.

Comergent Technologies, Inc.
Barbara Kohn, 650-342-9853

Earl - Gotta Love Karma

DIRECTV employee since April 2008.
All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

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