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Guest Message by DevFuse

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Release Date For Bay Area of CA???


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#26 OFFLINE   LockMD

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Posted 25 August 2006 - 02:49 PM

Hi LockMD, Which Ironwood office did you call that gave the 31 Aug date? I talked to the main office at 800-805-8570 today and the Sacramento area office earlier at 916-643-8889; they both quoted an availabitity date of Sep 12. Have you tried scheduling an HR20 install thru DirecTV for a date earlier than the 12th? If so, what kind of deal for upgrade/swap could you get?



Yes, I've tried but no results. I may call again this weekend, not sure yet.

I called the Hayward office, they are the ones that service Concord, CA.

Remember she said thier next truck is coming on the 31st she didnt know what was going to be on it. She stated they have no HD boxes at the moment include the TiVo (HR10-250).

#27 OFFLINE   njdboy

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Posted 26 August 2006 - 04:15 PM

Just got off the phone with Customer Retention, she said it came out in LA today (hasn't it been like two weeks?). She said Bay Area is late August - early September. I asked what my cost would be, as I currently have the HR10-250. She said cost is $399 for LA, but was clueless to what Bay Area would be, she seemed to think it would be different. She said just the receiver alone was $700 and that it was an "awesome" deal for me at $399. I mentioned I was 5 hearts, blah blah, and she seemed to think for $399 they were losing money. Oh well, I figure I will call back and get another rep when it actually comes out. It seems like they are sticking to their $399, especially because they have no box to sell me.

#28 OFFLINE   Barmat

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Posted 26 August 2006 - 06:59 PM

:mad: If they stick to their guns and charge 399 for the installation, I'm calling Comcast before I get off the phone w/ D*. No way in hell I'm paying 399 for something I don't own.

#29 OFFLINE   cad4ty

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Posted 27 August 2006 - 02:59 PM

Just tried to get the new HR20. Told sometime in September for SF area. No one is selling on eBay yet.

#30 OFFLINE   Jomanscool2

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Posted 27 August 2006 - 08:54 PM

According to DirecTv themselves (as of 1 hour ago), "The HR20 is not supposed to be available in the SanFran Bay Area for another 3-6 weeks, and that any boxes installed in the area were mistakes."

lol lyk i didn't already know that last part

Edit: I was also told I may be able to recieve a free one for a valued customer? Lets just hope its not one of their leases....

#31 OFFLINE   gregftlaud

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Posted 27 August 2006 - 09:59 PM

even if the hr20 is not available in your area it is nice to call customer retention as many times as you have to until you get someone that will give u the upgrade for free.....then they can at least make a note on your account so that when the hr20 is available to you ..and when you call in it wont have to be a hassle. i think it took me 5 calls to customer retention before i got a csr that offered me all new equipment, including the hr20, for free and he said i didnt have to give them my hr10 either since i owned it and paid 1000 bucks for it. i just wanted to get the "negotiating" out of the way so i wouldnt have to do it later......however i will wait a while even after the hr20 is avail in my area for them to work the bugs out. no need to upgrade yet since my hr10 works just fine and i get all my ota's just fine. besides from what i am reading so far it seems the hr10 is a superior product.

#32 OFFLINE   rbutler

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Posted 28 August 2006 - 10:27 PM

I called two months ago (long before the LA pilot) and make a huge stink and got them to agree to the free upgrade.

I called two weeks ago (day after the first unit hit LA) and got an install date of last week. I called 4 times in the days leading up to the install and confirmed that the installer would have the HR20, all said "yes". Sure enough......he shows up with the HR15. I called back, and get the answer "they are only availble in LA. I see we told you they were available. Sorry about that."

I have called since then to confirm again that my records are very clear stating that the upgrade is free. So far every CSR has found that quickly on my record so when the unit starts to hit NorCal, I should be good. But I can't count how many times D* has screwed me, so I don't assume anything anymore. I would have switched to Comcast, but I hate their DVR.

#33 OFFLINE   Wally of Escondido

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Posted 29 August 2006 - 01:55 PM

I finally after two weeks talking to so many people talked to a lady today at D-tv that knew what was going on.

What I learned:

1. The phone calls and mailings to upgrade to the HR20 w/AT9 dish are early.
2. LA is in fact a roll-out test area.
3. People on the dbstalk VIP signup list will be contacted around Sept. 13th.
4. HR20s will start shipping outside of LA the last week of September.
5. If you set a install date before the 13th of Sept you will get a H10.
6. Put your name on the VIP list and wait till next month.

#34 OFFLINE   pappys

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Posted 29 August 2006 - 10:03 PM

I finally after two weeks talking to so many people talked to a lady today at D-tv that knew what was going on.

What I learned:

2. LA is in fact a roll-out test area.



Now that IS news.

Thanks for the other info. I hope that they live up to the dates...

Call another CSR tomorrow, get a different answer.
HR20-700 (conected to plasma via receiver)
HR21-100, Connected to LCD in Bedroom and via component to my plasma in my bedroom.
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H20
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Sony BDS-350 Blu-ray player.

#35 OFFLINE   mfb

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Posted 29 August 2006 - 11:09 PM

I setup my brother in law in Pasadena last week. Installed on 8/25.

I called D on Monday and will have my HR20 installed on 9/1. I'm in Petaluma.

No charge for the dish w/ only $20 for S/H.

marty

#36 OFFLINE   rodwslc

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Posted 30 August 2006 - 09:25 AM

I setup my brother in law in Pasadena last week. Installed on 8/25.

I called D on Monday and will have my HR20 installed on 9/1. I'm in Petaluma.

No charge for the dish w/ only $20 for S/H.

marty


mfb - Please report back after your install is done and let us know if you indeed did get an HR20. So far no one has reported that they got a HR20 when the installer has shown up. The installers have only been coming with the HR10 even though people have been calling D* to confirm that they will be bringing an HR20.

I hope that you get the HR20! Keep us posted. Thanks

#37 OFFLINE   pdawg17

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Posted 30 August 2006 - 10:04 AM

I setup my brother in law in Pasadena last week. Installed on 8/25.

I called D on Monday and will have my HR20 installed on 9/1. I'm in Petaluma.

No charge for the dish w/ only $20 for S/H.

marty


So free HR20 for you too, huh? What is your story (purchased HR10, high monthly payment, etc)...

#38 OFFLINE   andbye

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Posted 30 August 2006 - 10:20 AM

Posters have reported scheduling HR20 installs for early Sep from Fla,Tex, Colo, and Bay area and some have confirmed with D* that the model will be HR20. Ironwood installers that service Concord say they are getting a shipment on Aug 31 and Sacto area Ironwood installers told me Tuesday they would have them by Sep 12 and to go ahead and set up an appointment thru D*. I tried with two different retention CSRs for appt for Sep 14. Both said no and not avail in Sacto area till after Sep 20 or later. I talked date for free upgrade and they talked undetermined availability and purchase price. Said couldn't annotate my account; would send an email. D* CSRs don't seem to have info on what stock/shipents installers have. Where is the distribution point that ships to installers? Anyone have info on Sacto area HR20 availability date??

#39 OFFLINE   mfb

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Posted 30 August 2006 - 06:43 PM

So free HR20 for you too, huh? What is your story (purchased HR10, high monthly payment, etc)...


I'm a little surprised that I got the 9/1 date.

I negotiated the following for my brother-in-law:


I went thru two reps (via retention) to get the following:

$420 charge - $399 + $20 S/H
$250 credit
Free HD package for 12 months
Free SHO for six months.

I was on the phone with D on Monday (helping with initiating an H20 for their back room). I asked the guy about the HR20 for me and he told me it was available. Told me $399. I figured I would have to go thru another long negotiating ordeal. I mentioned that I was waiting for the HR20 and told by previous reps that the upgrade would be free. He came back with "ok, we'll just charge you S/H".

We both had the HD Tivo and long standing customers. We both have the basic packages (<$60/mo)

I'll post on Friday if it becomes reality.

marty

#40 OFFLINE   LockMD

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Posted 31 August 2006 - 11:26 AM

Well I just got off the phone with Ironwood in Hayward, they did receive their shipment and there were no HR20's on it. :(

#41 OFFLINE   Doug Brott

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Posted 31 August 2006 - 11:40 AM

Par for the course I guess. Does anyone know if the NFL Sunday Ticket HD games will be MPEG-2 or MPEG-4 this year? If it is MPEG-2, I'm good for a while and can wait. If it's MPEG-4, the sooner I get the HR20, the better.
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#42 OFFLINE   wmschultz

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Posted 31 August 2006 - 11:41 AM

Par for the course I guess. Does anyone know if the NFL Sunday Ticket HD games will be MPEG-2 or MPEG-4 this year? If it is MPEG-2, I'm good for a while and can wait. If it's MPEG-4, the sooner I get the HR20, the better.


MPEG 2

#43 OFFLINE   Doug Brott

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Posted 31 August 2006 - 11:42 AM

Thanks, now I don't have to worry as much :)
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#44 OFFLINE   andbye

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Posted 31 August 2006 - 12:00 PM

Well I just got off the phone with Ironwood in Hayward, they did receive their shipment and there were no HR20's on it. :(


Of course I'm not in the Hayward area, but I checked wth them anyway -- said they expected another shipment on 4th or 5th Sep that would include HR20s. Please let us know what date you get scheduled.

#45 OFFLINE   LA Mark

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Posted 31 August 2006 - 12:55 PM

From DirecTV El Segundo office.

After much deliberation it has been decided that the bay area will Not receive the HR20, furthermore all customers in this area will be exclude from all future hardware and software upgrades.


Just Kidding, I hope you all get it soon.

When the installer comes out, make sure he aligns the dish to 99 and 103, my first installer did not. Also be sure he forces a download at the first welcome screen, you will have far fewer problems. If you connect only with a HDMI cable during the download you will not see the download in progress, it could make things more confusing and complicated. Use some other method for the video connection temporarily.

#46 OFFLINE   grace5

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Posted 31 August 2006 - 09:04 PM

This afternoon got HR20 scheduled for install on 9/11/06. Could have had it installed as early as 9/9. Live in Sacramento area.

Went through CSR and Retention

HR20 No Charge
Additional standard receiver No Charge
Shipping single charge of $19.95
Free HD for 4 months

#47 OFFLINE   andbye

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Posted 31 August 2006 - 09:54 PM

This afternoon got HR20 scheduled for install on 9/11/06. Could have had it installed as early as 9/9. Live in Sacramento area.

Went through CSR and Retention

HR20 No Charge
Additional standard receiver No Charge
Shipping single charge of $19.95
Free HD for 4 months


GREAT GOING GRACE - What company is scheduled to do your installation? I am in Roseville and D* always sends Ironwood (local: 916-643-8889) (main office:1-800-805-8570) and they keep telling me HR20s won't be received till Sep 12 and D* Retention keeps telling me that they haven't been told when they can schedule installs for the Sacto area.
Do you mind answering if you have the NFL Sunday Ticket? Did you already have an HD Receiver

#48 OFFLINE   grace5

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Posted 31 August 2006 - 10:37 PM

andbye: I haven't gotten the name of the installer yet. I plan on giving D* till tomorrow afternoon to pass the word down. Then I will call to double check the order. But it does show up on my D* account. However, I made a mistake on the install date. It is actually 9/12. Should have looked at the calendar to check what day Tuesday was. But really doesn't matter as they did offer 9/9 originally.

I do not have NFL Sunday Ticket or any other special program packages - just the basic Total Choice. And I do not have nor have I ever had a HD receiver or a DVR before.

#49 OFFLINE   Art

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Posted 01 September 2006 - 01:48 AM

is 5 LNB dish compatible with MPEG-2 receivers? In other words can I use my current Tivo 10-250 DVR and HR20 both at same time?

Anybody?

#50 OFFLINE   Doug Brott

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Posted 01 September 2006 - 08:34 AM

is 5 LNB dish compatible with MPEG-2 receivers? In other words can I use my current Tivo 10-250 DVR and HR20 both at same time?


Yes.
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