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Guest Message by DevFuse

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Release Date For Bay Area of CA???


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153 replies to this topic

#151 OFFLINE   mcl

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Posted 20 September 2006 - 05:19 PM

I had my install scheduled through Ironwood for between 1-5pm Monday (9/19). After numerous calls to both D* Retention and Ironwood, I got a call from the installer around 5:30pm saying he'd be out around 8pm.

He showed up at about 8:15pm Monday night, and said he couldn't do the install, because they didn't tell him it was an apartment. At that point, I'd already gone through mad and come out the other side (I worked from home on Monday to accomodate the installation). He told me that the 5-LNB dish wouldn't fit on the tripod my 3-LNB dish used, as it was too heavy and the pole diameter's bigger.

However, he told me he'd come out at 6pm Tuesday after he finished his orders, with the proper equipment, and get me set up.

Tuesday (9/20, last night) rolls around, and I hadn't heard from him. I'd left work a bit early to make it home in time to meet him at 6. By 6:30, I called him to see what was going on (he'd called me the previous night trying to find my address, and I had his number on Caller ID). He told me he was in San Mateo and headed down right then.

He showed up at 7:50, with the 5-LNB dish, the HR20-700, and a wooden pallette on which to mount the dish and stalk. I carried the dish and receiver up while he handled the pallette.

The installation went very smoothly, except his call to D* to activate, where he had to go several rounds in explaining that it was an HR20, not an H20. The D* rep ended up having to cancel and re-activate the card for some reason or other (I was only half paying attention).

In the process, we were chatting, and it seems that Ironwood only has 100 people in the entire Bay Area, and they're working from about 6:30am until 8-9pm every night dealing with the HR20 installs. The installer seemed to know what he was doing, and even got the TV set up correctly (an older Panasonic plasma with component and VGA inputs.) The only thing I had to tweak was enabling DD, since I use optical out to my A/V receiver.

He was done in about 30 minutes, and the dish, though enormous, doesn't seem to be occupying significantly more space on my patio than the previous triple-LNB/tripod combo was.

All in all, I'm quite happy with the installation, even if I did get incredibly frustrated on Monday. I tipped him $20, in part because he did an end-run around the whole installation resceduling nightmare for me.

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#152 OFFLINE   Doug Brott

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Posted 20 September 2006 - 05:36 PM

That's good. I am due to have mine installed next Wednesday (27th). The first available at the time was 1-5 on Tues, but having run through this problem on the Mover's program last year I knew the afternoon was a crap shoot. I asked them to put me in 8-12 on Wed instead so that it would be more likely to be done at a reasonable hour.

It also helps that work is only 2.5 miles from home, so it will be easy to go in when it's done.
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#153 OFFLINE   mcl

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Posted 20 September 2006 - 05:50 PM

That's good. I am due to have mine installed next Wednesday (27th). The first available at the time was 1-5 on Tues, but having run through this problem on the Mover's program last year I knew the afternoon was a crap shoot. I asked them to put me in 8-12 on Wed instead so that it would be more likely to be done at a reasonable hour.

It also helps that work is only 2.5 miles from home, so it will be easy to go in when it's done.


I should probably mention that the only thing he did was the dish install and HR20 activation/config. I did the HR20 installation into my A/V rack myself, while he started working on the dish. I don't let anyone touch my A/V gear but me. :) Too much money invested and too much convoluted wiring going from my A/V receiver, Zektor switcher, power conditioner, etc.

#154 OFFLINE   G_Money

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Posted 21 September 2006 - 12:27 PM

My install yesterday went relatively smooth. They had the HR20 this time and got everything set-up with no issues (even the 1st software update).

The only issue was that the Bay Area HD feeds were down most of the day so I didn't see any local HD until 6pm or so.

Chalk a 2nd one up to Hayward-Ironwood. Looks like everyone else should be good to go.

Oh yeah, and the installers were complaining about their long hours getting the new equipment out so be warned - be nice.




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