Why is it hard to believe, just because you had a bad experience, doesn’t mean every Comcast subscriber in the country has.
Out of all (really not that many, maybe 10) service/install techs I’ve dealt with from Dish, DirecTV and Time Warner, the TW installer was by far the most thorough and professional.
With Dish, the initial installer was great, but when I had my second dish installed for locals, the guy connected the Dish 500 and Dish 300 with a SW64 and just left the switch dangling off the roof. Not more then 2 weeks later the switch died. A different tech from the same company came out and replaced the 2 dual LNBs with a Twin LNB and used SW21s. Then when we got our DVRs, the installer just gave us the remote, instruction manual and said here, this will explain everything, have a nice day.
The DirecTV guys were a little better, but had no clue when it came to the DirecTiVo loss of color problem. They blamed it on everything from wiring, to interference from other satellite dishes to interference from my XM receiver. The after they replaced everything, and each DTiVo was swapped out for the third time they said it had to be something in the building material of the house. The outside install was kind of shoddy as well, not as bad as when the Dish SW64 was up there.
Now for the Time Warner guy, when I had cable TV installed earlier this year he ran all new wiring, fastened it to the basement ceiling (as opposed to wrapping it around the plastic water pipes like the satellite guys did). When the install was done he hooked up the box and gave me a 10 minute demo on the features, he showed me how to set up DVR events, how to work the PIP and some menu settings. Not that I couldn’t figure it out, but it was appreciated. Then a week later he came back to hook up the living room TV. (I only wanted cable on my HDTV to see how I’d like it, so I only wanted one TV hooked up that day). For the SDTV in the living room I ordered an Explorer 8300 standard def DVR, the guy shows up with the wrong box, he brought another high def DVR. Damn that sucks
I actually went to the office and switched the box out since HD DVRs are in short supply and I didn’t actually need one for that TV.
Along with that and the time when my internet connection would periodically go out (before I had cable TV), the tech was great. Easter Sunday he shows up right at 8AM, runs a new line, since the original incoming cable line was crushed due the settling of our concrete driveway, and we made it to 9AM Easter Mass on time. And got a free month of service to boot. That’s why even if cable is a little more, expensive, in my eyes it’s not, I don’t core, it’s service like that, that I never got from satellite and I appreciate it very much and will keep me as a customer.
I also love Time Warner's Service Policy
We guarantee prompt, courteous and on-time service, or you will be eligible for a $20 credit.
We guarantee to credit your account for any major service interruption in excess of four hours, upon request.
We guarantee that during your first month of service, if you are not satisfied, upon request we will disconnect your service and promptly refund your monthly charge and installation fee.
We will service your cable within 24 hours if all of your TV sets have no picture.
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