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XM Flubs Playboy Radio Launch
Posted 03 September 2002 - 05:36 PM
I ordered the service ONLY for my radio and not my wifes.
7PM has come and gone. And no Playboy Radio for me.
I called XM and told that it would be a few more minutes before it came, if it wasn't on in 15 minutes to call back.
While waiting for 15 minutes I went to xm's Website and punched up my account, I checked my radio and Playboy was listed as one of the services I was am supposed to get. Just for ha ha's I checked my wifes radio and she was also signed up for the service.
So it was close to 15 minutes so I called them again to alert them to the mistake.
They appologized and removed Playboy from my wifes radio I then told them mine was not working yet, they told me there was a computer glitch and that 80% of the people who subscribed are without Playboy. They had no ETA and the rep said she did not know if it would be days or hours before we had service.
Boy XM flubbed this one up.
If they were smart they would have launched the channel early today, with a recorded message saying "Thanks for subscribing to Playboy Radio, this channel launches tonight at 7PM" instead of waiting to exactly 7 to launch the service and unlock it for everyone.
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