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Installation Issue - HELP!?!
Posted 18 September 2006 - 10:06 AM
I realize that alot of the members are current D* customers, however, I am a "potential" new customer who has sought D* primarily for the HD Locals and NFL Sunday Ticket.
I thought I was one of the lucky customers who actually was able to order the HR-20 several weeks ago and receive an installation date. My order was placed on 8/30 for 1 - HR20 and 1- H20. I was given an install date for 9/16 (this past Saturday) from 1:00 - 5:00. I accepted this date because of what I read here, mainly that the HR20's would not be shipping until 9/11.
After re-arranging my schedule to be home this past weekend (initially had plans to be out of town) I received a call from the local installation company at 12:40 - 20 minutes prior to the start of the installation window cancelling the installation.
What upset me even more than getting a call this close to the installation was what the representative told me next. She said that they did not receive the HD DVR from DirecTV. I was upset, but told her that was okay...I wanted them to install the dish and the H20 (I had already purchased another HR20 from BB on Friday to replace the H20) after installation. She then changed her story and said they were out of stock on the 5 LNB Dish (AT9) and that DirecTV didn't ship them enough supply:nono2: .
She then said the earliest date they could re-schedule me for would be 10/11th - 25 days later:mad: . I explained that this was unacceptable. She said she'd have a manger contact me to try and arrange a sooner installation.
As of Monday morning, I still haven't heard anything.
As someone who's in sales for a profession, I cannot understand how this is even plausible. I'm looking for advice on how to handle this going forward. My feelings are that if DirecTV can't have someone install my system by this weekend, then I will take my 2 year commitment and potential $100+ per month (with the addition of NFL Sunday Ticket on an annual basis) revenue somewhere else where I will be appreciated.
If this post should be in another forum, please advise.
I look forward to reading some advice or if someone has a contact that can assist me I would certainly be willing to call and give them one more chance to keep my potential business.
Posted 18 September 2006 - 01:09 PM
The one time I have dealt with them, they were very responsive and apologetic. They will probably assign your install to a different area installer who does have stock, and maybe give you programming discounts as well.
Posted 18 September 2006 - 01:15 PM
Posted 19 September 2006 - 11:50 AM