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My First Bad Install Story--I guess I've been lucky!
Posted 21 September 2006 - 11:33 AM
I get a call around 10:30 from the installer. He's on his way to his next stop and then he will come see me. He just had to confirm the work order for one (1) HR20 and one (1) SD DVR. No go, I say--need 2 HR20's. He only has one on the van--his work order only says one. I ask, can you install the dish and one, and bring another by late this afternoon or tomorrow (Thursday.) NO--he must do exactly what the workorder says or nothing. He told me to call DirecTV to get them to clarify the work order, since they had it wrong and reschedule for later. I hang up and call DirecTV--they confirm the order, but they show 3 (three) HR20's. Wow, my deal keeps getting better.
I call the installation company's supervisor (got his number just in case) from the installer. He checked and confirmed the work order at the shop was for 3 HR20's and somehow (still unknown) a typo was make for the tech or he misread his sheet. said they could be installed next week. Not acceptable! I pointed out DirecTV had done everything right, I had done everything right and he WOULD get my equipment installed. I again offered for Thursday--he said I would have to reschedule through DirecTV, but the earliest they had was next week.
Called retention department this time. They called the install supervisor and must have read him the riot act because: The install tech called back and said he was leaving his current location right now, and another tech was on his way from the office with my other 2 receivers. Wow--thanks again retention! I guess retention didn't want to have to give me a bunch of credits because their subcontractor goofed up. I had to leave while he was still aligning, and I got to connect and activate the receivers later that afternoon--my preference anyway!
A happy ending--but I have more sympathy for everyone who gets hosed by install companies.
Posted 21 September 2006 - 11:55 AM
Posted 21 September 2006 - 12:33 PM