Does everyone there have Directv as part of their perks for living in your apartment building? You may have an MDU account, or "Multiple Dwelling Unit" account, where customers are provided Directv for free or reduced pricing through an apartment type set up, the main account is between Directv and the building. There are companies that manage the property for the MDU accounts. If this is the case with you, you can call Directv, ask them if you have an MDU account, and then ask them who the company is that manages the equipment and installs for your property. They will provide you with a name and an 800# to call and complain over his head.
If its not an MDU account, why is the building guy the only one you can work with?
Hope this helps.
Well, each apartment is provided with a "basic package" of DirecTV channnels included in the price of the apartment, which is comprised of locals and most non-premium DirectTV channels. These are provided via some sort of modulator that makes DirecTV appear to be cable TV on one of two jacks on the wall. This provides basic "cable" for residents without the need for a DirecTV receiver. The other wall jack is for guys like me who want premium DirecTV via their own receiver.
It sounds like a "MDU" setup, and the fellow I have been dealing with says he installed all the wiring and has the "contract" for the building.