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Guest Message by DevFuse


Retentions #? The one I have is no longer it!

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28 replies to this topic

#26 OFFLINE   Jeremy W

Jeremy W

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Posted 12 December 2006 - 12:02 AM

Typically folks will add a ;) or :rolleyes: or :eek2: or :nono2: or :sure: or :P when they make a statement like that and are kidding. Sorry that I got that wrong. Came in late to the thread and simply read what you posted. No harm?

I figured it would be obvious with the talk before it, but I guess that doesn't work if you weren't reading the talk before it. ;)

No harm.

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#27 OFFLINE   Capmeister


    Large Hairless ApeCutting Edge: ECHELON '08

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Posted 12 December 2006 - 07:19 AM

When my service goes out in a heavy rain storm, I call and demand free HBO.

I call and demand visits by supermodels. It has yet to happen, but I keep trying.


#28 OFFLINE   bidger


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Posted 12 December 2006 - 07:49 AM

On a related note, I call & demand the re-broadcast of the Victoria's Secret Holiday Special in HD because I forgot to record it last week and that MUST be DirecTV's fault! Grrrr..... ;)

Ceton 6 tuner eth, Cisco Tuning Adapter 1520, TWC Digital Explorer Pak and 50/5 Internet, TiVo HD (upgraded to 500 GB) for OTA,TC-P50U50, SONY NSZ-GT1 BD player and Google TV box, Yamaha RX-V373 A/V receiver, Squeezebox Duet music streaming device, Xbox 360 



#29 OFFLINE   BillyT2002



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Posted 12 December 2006 - 08:00 AM

I guess what I'm having trouble understanding...

... is why only a few months ago, they bothered to send me a card in the mail telling me what a "great" 5-star customer I am and how much they value my past and present patronship and yada-yada-yada. They listed the retention number right on the card and asked me to call it whenever I had troubles (which I hadn't really used until I wanted the HR20 and it only took me one call to get it).

Then, they remove the retention number altogether? It makes no sense.

If I have trouble with DirecTV in the future, I will just tell the front-line CSR who answers that I want to be transferred to a retention CSR so that I can quit my service. Sure, I'll be lying to them, but whatever... I don't care. I'm not about to waste my time explaining a problem to a monkey who has no capacity to understand it in the first place.

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