One thing that I has stuck with me and seems to always need repeating is the fact that many of us who have found our way to this site are considered a bit "tech savvy" and in most cases don't apply to the millions of other subscribers of DirecTV. The fact that they have started to allow us to be a part of their RC's is, to me, HUGE! Something like this is unheard of. I always sit here and try and read as much as possible and try to re-create problems so I know first hand - and think about those who "hate" the HR20 and want to "leave D*". My question is - Why? They (and Earl) are giving us, the consumer - the people whom are going to be using this product the most - the ability to make it better. I'm not saying everyone's complaints are wrong or idiotic - not at all!! It's everyone's frustrations that will make this project better, make the HR20 better than anything that has been put out on the market before.
A few posts up, Earl said he paid $1k for the HR10 (almost as much if not more troublesome than the HR20) - I was first in line at BB for the HR20 for $399 and now I feel I practically stole it for that price! From other posts, many of you got it for free and possibly, D* basically paid you for the thing. I was just glad to get one.
Of all the posts here out of frustration, I don't believe I've ever ONCE seen that DirecTV has abandoned anyone. They've always tried to remedy the situation one way or another. I know it's hard, but try and give them some credit, aside from the monthly check.
Aside from replacing the RF remote that went out with my Samsung box that didn't work with my new HDMI set, then sending the wrong remote, then not informing me that the RC-34 is RF already, and finally after I ordered two RF remotes for one box crediting my account for their error on the first wrong remote shipped . D* has done jack sh!^ for me. I paid for that remote more times over than I can imagine with my protection package that I pay monthly for that speicifically provides for this type of problem.
So what do I have to show for my HR20 troubles? Zero, except two "free" remotes from D* and 4 months of HD programing (funny enough, the same exact free HD offer that was sitting in my mail that week in a promo flyer mailing).
Sounds like D* likes Coffey though. Sounds like they are treating him really well.
And for allowing us to be part of their RC's - they need beta testers who are posting here and are willing to be FREE tech support for their programing staff.
Funny, I never had to beta test my Samsung, Phillips or TIVO boxes....