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I am getting HR20 - Is it stable now?


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75 replies to this topic

#1 OFFLINE   ScottE

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Posted 26 March 2007 - 11:02 PM

Are your HR20's stable now? I know it wasnt earlier on but also read they got some of those bugs handled. Also how is the Local HD's do they pixelate much. I know E* locals in St. Louis Pixelates a lot which is why I am considering switching back to D*.

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#2 OFFLINE   Koz

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Posted 26 March 2007 - 11:20 PM

I've had the HR20 since pretty much the beginning last fall. It has come a long way and I'm really happy with mine. Some people still have issues with some of the features, but the stability problems seem to be mostly solved.

As for HD locals, mine in LA are very stable and rarely pixelate. Others may have different opinions. Maybe there's someone on the boards from St. Louis who can their experience.

#3 OFFLINE   Supervolcano

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Posted 26 March 2007 - 11:21 PM

"Stable" is a relative term.

Many will say yes.
Many will say no.

Personally, my definition of "stable" is that ALL receivers are working as designed. This appears to not be the case as some people still report having major problems like failed recordings, black screen recordings, and occasional lockups that require a reboot.

As for "MY" HR20 - it works pretty well.
My issues are minor issues like trickplay performance and flakey RF remote.

When you say "how are the local HD's?" - do you mean OTA locals or Mpeg4 Satellite locals?

Pixilation is typically signal related.
D*'s new 5 lnb dishes are very good at tuning in D*'s mpeg4 locals.
If your talking OTA, then maybe you need to tweak your OTA antenna.
Click Here to See my Equipment and SWM8 Configuration.
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#4 OFFLINE   ScottE

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Posted 26 March 2007 - 11:22 PM

I mean MPEG4 not OTA pixelations.

#5 OFFLINE   Supervolcano

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Posted 26 March 2007 - 11:41 PM

I mean MPEG4 not OTA pixelations.

D*'s 5 lnb dish is great for mpeg4 locals.

I know they call it a 5 lnb dish, and technically it is, but it really only has 3 "doohinkies" on the dish that receive the signal.

The main "doohinkie" receives signals from 99, 101, & 103 satellites.
That main "doohinkie" is aimed right at the center "sweetspot" of the dish.

All you have to do is get strong signal from 101, which is the main satellite, and the 99 & 103 satellites which have the mpeg4 stuff should fall right in line.

It's not like E* and it's 61.5 & 129 birds that are sometimes difficult to get.
Click Here to See my Equipment and SWM8 Configuration.
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#6 OFFLINE   dhaakenson

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Posted 27 March 2007 - 12:11 AM

Are your HR20's stable now? I know it wasnt earlier on but also read they got some of those bugs handled.


Some are reportedly stable and have been for months. Others are reportedly not and continue to be to varying degrees. Mine is still unstable. Its stability varies with each software update. When it works, it's a beautiful thing. When it doesn't, I want to let Dick Cheney use it for skeet shooting.
DirecTV customer 1994-2008. FiOS customer 2008-?

#7 OFFLINE   Ken S

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Posted 27 March 2007 - 05:42 AM

I wouldn't call it a stable/reliable consumer device yet...not by a long shot. Some of the basic features now work more often than they don't though.

#8 OFFLINE   hr20manray

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Posted 27 March 2007 - 07:31 AM

Are your HR20's stable now? I know it wasnt earlier on but also read they got some of those bugs handled. Also how is the Local HD's do they pixelate much. I know E* locals in St. Louis Pixelates a lot which is why I am considering switching back to D*.


They are still having problems with the trick play. And they have had them a long time. 5 months in my case. DirecTV is acknowledging this feature problem themselves. There are those who, (not in this thread) in this forum claim they have had zero problems and in the long run I think that hurts DirecTV. Using the same hardware, same software configuration and the same version, yet with those saying they are having no problems are only exacerbating the confusion. Why aren't those with abosolutely no problems sending their receivers in to DirecTV as soon as possible so DirecTV can see a problem-free box and can copy the version, the software-hardware configuration from that box and save us all from these hit or miss upgrades?

#9 OFFLINE   hasan

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Posted 27 March 2007 - 07:36 AM

I wouldn't call it a stable/reliable consumer device yet...not by a long shot. Some of the basic features now work more often than they don't though.


I think it is understating the performance level of the HR20 to say only some of the basic features work more often than they don't.

I would say the basic features of recording and playing back shows work the vast majority of the time for the vast majority of users. Will an occasional recording/playback have a problem: sure. I've had two such in 7 months.

I also have been working with various recording devices to know that they all malfunction occasionally. If you are looking for absolute perfection, don't buy anything.

I have Panny E80H hard disk/dvd recorder that I've been using for several years. It errors out burning a DVD about once every 10 days or so. Nothing can be done about it. So, my HR20 has missed 2 in 7 months, while the E80H misses one about every 10 days, and the HR20 is being worked on. I never got a single update on the E80H.

My experience with the HR20 says its doing VERY well with its basic functions. It isn't perfect. If you need OTA-HD recording for channels 2 or 3, don't get an HR20...they don't work...they have a major bug in this area.

If you have to have perfect performance in the HR20 (every recording/playback is "mission critical"), don't get one.....ever. It is unlikely that the HR20 (or any other HD recording device) will ever get there. HD is still an evolving situation and there are lots of problems with it.
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#10 OFFLINE   ScottE

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Posted 27 March 2007 - 07:38 AM

Thanks for the honest responses. I figured this box was still having issues after reading all the latest posts :( What is trick play?

#11 OFFLINE   hr20manray

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Posted 27 March 2007 - 07:43 AM

Forward, fast forward, reverse, fast reverse, etc.

#12 OFFLINE   hasan

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Posted 27 March 2007 - 07:45 AM

They are still having problems with the trick play. And they have had them a long time. 5 months in my case. DirecTV is acknowledging this feature problem themselves. There are those who, (not in this thread) in this forum claim they have had zero problems and in the long run I think that hurts DirecTV. Using the same hardware, same software configuration and the same version, yet with those saying they are having no problems are only exacerbating the confusion. Why aren't those with abosolutely no problems sending their receivers in to DirecTV as soon as possible so DirecTV can see a problem-free box and can copy the version, the software-hardware configuration from that box and save us all from these hit or miss upgrades?


Belittling those who are having no problems is no better than accusing those with major problems of not knowing how to use their equipment.

It is a simple fact that many people are having few if any problems. It is a simple fact that many people are having some major issues. The fact that you seem unable to resolve these reports is not the fault of either group.

If you understood anything about how to troubleshoot complex interactions (user selections and operations), you wouldn't be suggesting something as silly as sending in a box....it ain't just the box, in fact it may not be the box at all in a lot of cases ...it is usage patterns and interactions. So spare us your advice...it doesn't make any sense.
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#13 OFFLINE   glennb

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Posted 27 March 2007 - 07:46 AM

I would call it a stable/reliable consumer device by a long shot.

The features all work for me.

#14 OFFLINE   hr20manray

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Posted 27 March 2007 - 07:48 AM

Belittling those who are having no problems is no better than accusing those with major problems of not knowing how to use their equipment.

It is a simple fact that many people are having few if any problems. It is a simple fact that many people are having some major issues. The fact that you seem unable to resolve these reports is not the fault of either group.

If you understood anything about how to troubleshoot complex interactions (user selections and operations), you wouldn't be suggesting something as silly as sending in a box....it ain't just the box, in fact it may not be the box at all in a lot of cases ...it is usage patterns and interactions. So spare us your advice...it doesn't make any sense.



I took care not to single anyone out personally. Unlike the direction you have chosen.

#15 OFFLINE   hasan

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Posted 27 March 2007 - 07:52 AM

I took care not to single anyone out personally. Unlike the direction you have chosen.


When you proffer very bad advice as an individual, just how are we to respond? You are the one that "singly" advised returning boxes to D* that are not problematic. It was a bad idea, and it was yours. That's not a "personal" issue, it's a simple mistake. We've all made them, might as well own up to it and move on.:)
...hasan, N0AN

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HR44-700, WD20EURX 2 TB eSATA/ThermalTake Max 5 Enclosure

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HR24-200, H21-200. Samsung UN60C6400 60" LED/LCD
DirecTV since 1995

#16 OFFLINE   hr20manray

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Posted 27 March 2007 - 07:53 AM

When you proffer very bad advice as an individual, just how are we to respond? You are the one that "singly" advised returning boxes to D* that are not problematic. It was a bad idea, and it was yours. That's not a "personal" issue, it's a simple mistake. We've all made them, might as well own up to it and move on.:)


The realization of sarcasm sometimes is grounded in intelligence.

#17 OFFLINE   hasan

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Posted 27 March 2007 - 07:54 AM

The realization of sarcasm sometimes is grounded in intelligence.


Often referred to as the last refuge of scoundrels, no?
...hasan, N0AN

SlimLine5-SWiMLNB/DECA/WHDVR
HR44-700, WD20EURX 2 TB eSATA/ThermalTake Max 5 Enclosure

HR24-200, WD20EVDS 2 TB eSATA/ThermalTake Dock
HR24-200, H21-200. Samsung UN60C6400 60" LED/LCD
DirecTV since 1995

#18 OFFLINE   upnorth

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Posted 27 March 2007 - 07:57 AM

My HR20 has been reliable since I got it in September 06 and My local MPEG-4's the same no problems.
So dont wait enjoy now.
My only issues have been non equipment one's
HR20-700 with MPEG-4 locals
H20
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#19 OFFLINE   veryoldschool

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Posted 27 March 2007 - 08:19 AM

November I got my first. Every month it would be replaced as it didn't "do its job".
Almost two months now, both of mine work doing what they should: record, playback, jump forward, backwards, pause, etc....
One user's experience. :)
A.K.A VOS

#20 OFFLINE   Starrbuck

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Posted 27 March 2007 - 08:27 AM

Mine's great. I wish the hard drive was bigger.

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#21 OFFLINE   veryoldschool

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Posted 27 March 2007 - 08:29 AM

Mine's great. I wish the hard drive was bigger.

I could say that about every hard drive I've ever owned....:D
A.K.A VOS

#22 OFFLINE   veryoldschool

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Posted 27 March 2007 - 09:52 AM

Some are reportedly stable and have been for months. Others are reportedly not and continue to be to varying degrees. Mine is still unstable. Its stability varies with each software update. When it works, it's a beautiful thing. When it doesn't, I want to let Dick Cheney use it for skeet shooting.

In "fairness" I would hope that you would also disclose that you know some things to do to "try" to improve your HR-20 and that you are waiting until you've watched all of the recording it has made for you, before you do them.
It's not all the HR-20's fault that yours is acting the way it is right now, since you haven't done your "maintenance" work on it yet.
You've posted why & I understand, but without all of your facts posted, isn't your posting slanted unfairly?
Speaking for the silent majority requires full discloser IMO, or you're just pushing your own personal agenda, & I don't really think that is what you are wanting to do, is it?
A.K.A VOS

#23 OFFLINE   dhaakenson

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Posted 27 March 2007 - 12:47 PM

In "fairness" I would hope that you would also disclose that you know some things to do to "try" to improve your HR-20 and that you are waiting until you've watched all of the recording it has made for you, before you do them.
It's not all the HR-20's fault that yours is acting the way it is right now, since you haven't done your "maintenance" work on it yet.
You've posted why & I understand, but without all of your facts posted, isn't your posting slanted unfairly?
Speaking for the silent majority requires full discloser IMO, or you're just pushing your own personal agenda, & I don't really think that is what you are wanting to do, is it?



Nothing I posted is slanted or invalid. It is entirely the fault of my HR20 that it is acting the way it is at the moment. I've closely followed every specific cure that DTV customer service has suggested to me, and my receiver still misperforms. There isn't any other "maintenance" work that DTV has suggested.

I realize that you've tried something else (reformatting the HR20 drive) and I'm happy that it worked for you. Like many, you wish to share what you've experienced, so that others might benefit as well. I appreciate and value that.

However, I would not devalue the comments of those who have yet to try something that worked for some, but not all. It's not guaranteed that the benefits you experienced will be by others. It is not a cure-all, as I'm sure you would admit, nor is it a cure an average customer would likely attempt or be aware of. It also is not a cure that DTV's customer service has suggested (at least to me).

It's sad that you only trust comments from those who have performed your ubber cure (which you tout in nearly every post as if were the cure for cancer). I could lie and say, yeah I tried it and my HR20 still misbehaves. But that's not how I operate.

Meanwhile, this forum has rules, so true full disclosure isn't possible. Suffice to say that, for the moment, I am currently following whatever corrective action DTV suggests. Nothing more. You'll have to read between the lines on that. :)
DirecTV customer 1994-2008. FiOS customer 2008-?

#24 OFFLINE   hr20manray

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Posted 27 March 2007 - 12:55 PM

Nothing I posted is slanted or invalid. It is entirely the fault of my HR20 that it is acting the way it is at the moment. I've closely followed every specific cure that DTV customer service has suggested to me, and my receiver still misperforms. There isn't any other "maintenance" work that DTV has suggested.

I realize that you've tried something else (reformatting the HR20 drive) and I'm happy that it worked for you. Like many, you wish to share what you've experienced, so that others might benefit as well. I appreciate and value that.

However, I would not devalue the comments of those who have yet to try something that worked for some, but not all. It's not guaranteed that the benefits you experienced will be by others. It is not a cure-all, as I'm sure you would admit, nor is it a cure an average customer would likely attempt or be aware of. It also is not a cure that DTV's customer service has suggested (at least to me).

It's sad that you only trust comments from those who have performed your ubber cure (which you tout in nearly every post as if were the cure for cancer). I could lie and say, yeah I tried it and my HR20 still misbehaves. But that's not how I operate.

Meanwhile, this forum has rules, so true full disclosure isn't possible. Suffice to say that, for the moment, I am currently following whatever corrective action DTV suggests. Nothing more. You'll have to read between the lines on that. :)


Good luck in your dealings with DirecTV. I think you'll find them fair and straightforword. And actually less partisan than this forum. It is a strange phenomenon.

#25 OFFLINE   veryoldschool

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Posted 27 March 2007 - 12:56 PM

Nothing I posted is slanted or invalid. It is entirely the fault of my HR20 that it is acting the way it is at the moment. I've closely followed every specific cure that DTV customer service has suggested to me, and my receiver still misperforms. There isn't any other "maintenance" work that DTV has suggested.

I realize that you've tried something else (reformatting the HR20 drive) and I'm happy that it worked for you. Like many, you wish to share what you've experienced, so that others might benefit as well. I appreciate and value that.

However, I would not devalue the comments of those who have yet to try something that worked for some, but not all. It's not guaranteed that the benefits you experienced will be by others. It is not a cure-all, as I'm sure you would admit, nor is it a cure an average customer would likely attempt or be aware of. It also is not a cure that DTV's customer service has suggested (at least to me).

It's sad that you only trust comments from those who have performed your ubber cure (which you tout in nearly every post as if were the cure for cancer). I could lie and say, yeah I tried it and my HR20 still misbehaves. But that's not how I operate.

Meanwhile, this forum has rules, so true full disclosure isn't possible. Suffice to say that, for the moment, I am currently following whatever corrective action DTV suggests. Nothing more. You'll have to read between the lines on that. :)

I have to disagree with you & your statment about "my ubber cure". If you would actually go into the setup menu, you would see where it is. This isn't some "magical ultra tech" feature. It's there in plain sight for the AVERAGE user to find & use.
Someone that doesn't even read the manual sure can't be giving "fair & unbiased" information as they aren't VERY informed are they?
A.K.A VOS




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