My service call is scheduled between 1 and 4 pm today to try and get my MPEG-4's back. I'm betting the tech shows up after 6pm, and more likely after dark. This way, he can protest when I tell him to climb up on the roof to check the LNB and connections. If it's the same guy who initially "installed" my system, I will go nuts. I'm already anticipating the "there are trees blocking your reception...call me when you cut them down" line.
It may not be the same guy. Atleast the company that does the installs in my area have a few TECHS and they are the only ones that go out for service calls.